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The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Job Responsibility:
Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function
and, requires basic commercial awareness
Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log
Oversees program plans meet business needs as described in the program initiation documents
Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones
Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives
Ensures all areas of the program are appropriately staffed
Monitors program commitment from those assigning resources
Escalates program risks to the Program Director, or Program Sponsor, when appropriate
Creates the program risk management plan
Makes recommendations for training and development needs for assigned personnel
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
Directs area supported through responsibility for delivery of end results and shared responsibility for budget management
accountable for resource planning
Ensures essential procedures are followed and contributes to defining standards
Possess the knowledge, skills, and experience to be able to recognize when problems surface or potential problems are looming
Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed
Assesses project risk potentials and discover potential problems before they occur
Applies a proactive approach in routinely tracking the project participant progress against project goals
Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports
Requirements:
6-10 years of relevant working experience
Fluent English language skills
Negotiation skills with external parties
Ability to develop project plans, manage individual deadlines and goals
Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics
Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis
Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
Manage client expectations, anticipates operational and tactical risks and tracks them
clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required
Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional
Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars
Bachelor’s/University degree or equivalent experience, Master's degree preferred
What we offer:
Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities