Program Management Junior Analyst, Citi

Program Management Junior Analyst

Citi

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Program Management Jr Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Job Responsibility:

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Gathers program data needed to complete program plans and help create them
Collects program performance data
Tracks program issues and resolutions
Creates and documents the program Work Breakdown Structure
Updates program artifacts with approved changes
Gathers data to create program schedule management plan
Maintains program documents, including the program charter, communication plan and risk management plan
Appropriately assess risk when business decisions are made

Requirements:

Advance English is required in this position
1 year customer service experience is a requirement
Previous program management experience preferred
Vendor management experience is preferred
Bachelor's/University degree or equivalent experience

Nice to have:

Previous program management experience
Vendor management experience

Additional Information:

Job Posted:
October 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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