Program Management Communications Manager, CVS Health

CVS Health

Location:
United States

Category:
-

Contract Type:
Employment contract

Salary:

54300.00 - 145860.00 USD / Year

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Job Description:

As a Program Management Communications Manager, you are responsible for business to consumer communications and experience with Aetna Pharmacy Health Plan initiatives. Identify member and provider experience improvement opportunities for existing and new Aetna Pharmacy Health Plan programs. Managing the strategy, development, management, and implementation of member and provider communications. Collaborating with our PBM, legal, compliance, Aetna Operations and vendor partners to ensure we're delivering accurate and meaningful consumer materials.

Job Responsibility:

Create and execute comprehensive and strategic provider and member Aetna pharmacy communication campaigns
Keen focus on member and provider experience for all new and existing campaigns
Build and successfully implement campaigns based on solid understanding of the desired results, risks/challenges, overarching organizational direction while accounting for the end user's needs
Identify and collaborate with and additional departments to establish engagement across member and provider organizations on campaigns/initiatives ensuring a positive consumer experience
Collaborate with internal departments to identify opportunities to strengthen and improve processes that enable a better consumer experience
Establish and manage quality assurance review of UM letters
Support team in responses to account management, plan sponsor, member, state regulator, sales, trade, medical affairs, operations, product and compliance inquiries in a thoughtful and timely manner
Develop, manage and maintain policy/process/work instructions documents
Maintains project and performance tracking tools in order to document accuracy and completion metrics
Demonstrates a commitment to service excellence identifying areas of opportunity for process improvement across all lines of business including identifying additional support resources/programs/software needs
Identify best practice and synergies for opportunities to improve our member and provider experience
Create, maintain and update policy/procedure/work instructions for member and provider experience campaigns

Requirements:

5+ years of Business to Consumer Communications experience
3+ years of Project / Program Management experience, preferably within Managed Care
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, MS Teams)
Highly organized, detail-oriented with strong capability in structured and critical thinking
High level of independent judgment and being pro-active
Self-motivation, high energy, and ability to successfully function in a high-demand, performance-driven environment
Strong internal relationship skills across diverse teams
Strong communication (written and oral) – executive presence and ability to influence across disciplines and at multiple levels of organization
Can work with a sense of urgency in handling issues
Must be able to organize and manage multiple tasks
Ability to track on-going work/updates
Bachelor's degree or similar work experience

Nice to have:

Familiar with health plan or pharmacy communications
Prefer candidates that reside in the Central or East Coast Time Zones

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 01, 2025

Expiration:
November 01, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Program Management Communications Manager