Program Management Analyst, Citi

Citi

Location:
Costa Rica, Heredia

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Program Management Analyst role involves supporting and overseeing various functions, including managing projects, monitoring compliance, and ensuring successful implementation of organizational policies. The role aims to assess risk, drive best practices, and support third-party management while fostering strong internal collaboration.

Job Responsibility:

Planning, directing and coordinating activities of running a program or portfolio of programs
conducting routine operational or administrative work
administering defined procedures, analyses and report preparation
managing execution of projects in accordance with methodology
developing, prioritizing and submitting project plans, budgets and methodologies
defining project resources, performance reviews and post-implementation evaluations
taking ownership of successful implementation of projects
leading the most complex or critical projects
monitoring progress, resolving problems and minimizing delays
evaluating and authorizing changes impacting project scope, budget, or timeline
managing relationships with external contractors
leading and developing a team of project managers
ensuring compliance with laws, policies, and regulations.

Requirements:

0-2 years relevant experience
clear understanding of all Citi policies and procedures that directly impact TPM and Business Stakeholders
ability to build strong internal relationships
perform pre-contract due diligence and post-contract ongoing monitoring activities
ability to provide expert guidance and support on key controls, standard processes, and procedures
ability to proactively monitor and address third-party remediation activities
ability to engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams
ability to monitor third-party performance, customer complaints, and compliance standards
experience in preparing for third-party onsite reviews
ability to continuously improve processes and tasks.

What we offer:

Equal opportunity employer policies
accommodation support for persons with disabilities
global workforce benefits designed to support well-being, growth, and work-life balance.

Additional Information:

Job Posted:
September 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Program Management Analyst