Program Management Analyst, Citi

Citi

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Program Management Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.

Job Responsibility:

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Conducts routine operational or administrative work
Administers defined procedures, analyses and report preparation
Manages execution of project in accordance with organization's project management methodology
Develops, prioritizes and submits project plans, budgets and methodologies across a range of key projects
Defines project resources, performance reviews and post implementation evaluations
Takes ownership of the successful implementation of a set of projects that collectively can comprise a program
Manages the work of project managers
Lead the most complex or critical projects
Monitor progress and performance against the project plan
Identify and resolve operational problems and minimize delays
Evaluates and authorizes changes that significantly impact the scope, budget, or timeline of a project
Selects and manages ongoing relationships with external contractors
Leads, directs, evaluates, and develops a team of project managers
Have a clear understanding of all Citi policies and procedures that directly impact TPM and our Business Stakeholders
Build strong internal relationships and help strengthen controls and awareness across Citi businesses globally
Perform pre-contract due diligence and post-contract ongoing monitoring activities
Provide expert guidance and support on key controls, standard processes, operating procedures
Monitor reports to ensure third-party management policy required pre-contract due diligence
Monitor progress on agreed upon third-party remediation activities
Ensure timely completion and updates to third-party related risk information
Respond to TPM related queries/concerns via Phone/e-mail/chats
Ensure that queries and requests are processed within Service Level Agreement (SLA)
Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams
Liaise with Third Party Officers (TPOs) and Business Activity Owners (BAOs) and Sector/Regional Risk teams
Provide support to Citi businesses for the execution of third-party risk management activities
Support reporting activities
Participate in continuous improvement activities

Requirements:

0-2 years relevant experience
Bachelor's/University degree or equivalent experience
Good understanding of how the team interacts with others in accomplishing the objectives of the area
Develops working knowledge of industry practices and standards
Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data
Identifies policy gaps and formulates policies
Interprets data and makes recommendations
Researches and interprets factual information
Identifies inconsistencies in data or results
Defines business issues and formulates recommendations on policies, procedures or practices
Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices

Additional Information:

Job Posted:
September 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Program Management Analyst