CrawlJobs Logo
JLL Logo JLL · IT - Administration

Program Lead - Soft Services

United Kingdom, London · Job Posted April 23, 2026
Apply Position
Job Link Share

Job Description

This position is responsible for ensuring a high level of client satisfaction within soft services areas including Janitorial, Mailroom, and Food Services within the EMEA region. You will deliver and support key IFM Programs and initiatives while ensuring business as usual consistency in processes and operational IFM Program delivery. This role contributes to JLL's business objectives by taking ownership for and supporting improvement in operational IFM Program delivery activities to meet contractual obligations, guiding IFM teams through program requirements, and championing compliance, consistency, and continuous improvement that enhances client satisfaction across the EMEA property portfolio.

Job Responsibility

  • Guide IFM team including RFM, SFM, and FM's through IFM program requirements of local service delivery to meet contractual obligations
  • Support relationships within client's Global Real Estate and Facilities teams to address operational challenges while championing compliance and continuous improvement
  • Support and collaborate with internal and external stakeholders including TM, FM, Space and Occupancy team, IT, Security, and EHS
  • Develop and maintain detailed understanding of Client's business and key factors influencing their service requirements
  • Support achievement of agreed IFM financial targets for areas of IFM Program responsibility while identifying opportunities to raise the bar
  • Ensure IFM programs under ownership are delivered in adherence to contract and tracked/executed in line with account SLA's
  • Lead development and progression of team members under leadership while collaborating with Global Stakeholders for harmonious communication

Requirements

  • Experience in similar role with Subject Matter Expert (SME) status in Soft Services, Customer Experience, Food Services, and Quality
  • Focus in Integrated Facilities Management with Soft Services bias supporting Client operations
  • Experience in people management with demonstrated experience in balancing client interests with Firm interests
  • Experience owning, managing, and supporting Facilities Management across multiple locations and countries
  • Experience handling client and/or Firm sensitivities including knowing when to escalate with urgency or de-escalate risks
  • Leadership ability and experience leading high performing teams (in-location and virtual)
  • Understanding of technical processes and impact on delivery services with successful IFM Programs delivery experience

Nice to have

  • Tertiary qualifications in Facilities Management/Engineering
  • Experience in food services/catering operations
  • Performance Management experience with project/program management and organizational skills
  • Strong communicator with good presentation skills and verbal/written communication abilities (English and local language)
  • Planning and organizational skills to prioritize work and meet tight deadlines with demonstrated client relationship skills
  • Self-motivated and confident with gravitas, flexible and able to adapt to rapidly changing situations
  • Proven ability to initiate and follow through with improvement initiatives with ownership skills and experience
JLL - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Program Lead - Soft Services

8 matching positions

Asst Facility Manager Soft Services

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...
Location
Location
India , Noida
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in a range of IT tools and platforms
  • Experience in vendor management
  • Strong analytical, organization and presentation skills
  • 8-10 years in facilities management or related area of operation
  • Graduate in Hospitality magt and Associates in facilities, property, business or related
Job Responsibility
Job Responsibility
  • Building operations, service contracts, financial management
  • Maximize utilization of suppliers, preferred vendors/contractors, and the level of spending with Minority/Women owned Business Enterprises
  • Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
  • Support sourcing and site managers through procurement
  • Ensure compliance with operational audit and safety standards
  • Establish relationships with client site leads, business partners such as EHS leads and FM clientele to establish trust and credibility
  • Work with the Facility Manager to oversee the delivery of maintenance, repair, custodial, security and other building services
  • Assist in the development and management of the annual operating budgets
  • Implement site-level innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity
  • Encourage team to be innovative in client service / problem solving
  • Fulltime
Read More
Arrow Right

Facilities Soft Services Coordinator

The Facilities Soft Services Coordinator supervises and coordinates the daily op...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • SPM/O-Level qualification or equivalent
  • Certificate in Hospitality, Facilities Management, or related field preferred
  • Minimum three to five years of experience in facilities services, cleaning operations, or hospitality services with at least two years in supervisory roles
  • Previous experience managing cleaning teams and understanding of Malaysian workplace cleaning standards
  • Proven supervisory capabilities with experience leading diverse teams in Malaysian multicultural workplace environment
  • Strong coaching and development skills
  • Experience managing daily operations while maintaining focus on quality standards and customer satisfaction
  • Fluency in Bahasa Malaysia essential
  • Proficiency in English for reporting and coordination with management
  • Understanding of basic Chinese dialects advantageous
Job Responsibility
Job Responsibility
  • Lead and supervise a team of cleaners and tea ladies, providing daily work assignments, performance guidance, and skills development
  • Create work schedules ensuring adequate coverage for all areas during business hours and coordinate staff rotation for breaks and leave coverage
  • Conduct regular team meetings to communicate standards, address concerns, and foster collaborative team environment focused on service excellence
  • Oversee comprehensive cleaning operations including office areas, meeting rooms, pantries, washrooms, and common spaces to maintain consistent cleanliness standards
  • Coordinate tea and beverage services for employees and visitors, ensuring fresh supplies and proper service presentation
  • Monitor work quality through regular inspections and provide immediate feedback to maintain high service standards throughout the facility
  • Implement and monitor cleaning protocols, hygiene standards, and service procedures to ensure consistent quality across all work areas
  • Conduct daily quality inspections and maintain checklists for systematic monitoring of cleaning tasks and service delivery
  • Address quality issues promptly and provide additional training when performance standards require improvement
  • Provide comprehensive training to new team members on cleaning procedures, safety protocols, and customer service standards
What we offer
What we offer
  • Excellent opportunities for professional growth within facilities management and team leadership
  • Provides valuable experience in operations management, staff development, and service excellence in Malaysia's commercial office environment
  • Fulltime
Read More
Arrow Right

Regional Soft Services Manager

Working as a Regional Soft Services Manager (RSM) you will lead, manage, and ins...
Location
Location
United States , Houston
Salary
Salary:
90000.00 - 120000.00 USD / Year
cbregds.com Logo
CBRE Government & Defense Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or master’s degree from an accredited college or university preferred, or five(5) to seven (7) years progressive experience in multi-unit services, operations management, custodial services or other Support Services areas in lieu of degree
  • Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, custodial services, negotiations, etc.
  • Has a proven track record of growing a business and leading teams, along with strong financial acumen
  • Has ability to think quickly, analytically, strategically, and accurately
  • Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
  • Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
  • Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
  • Proficient in the use of Microsoft Suite
  • Multi-site travel required in this position (up to 50%)
  • Due to compliance requirements imposed by a federal contract, this position may be filled by U.S. Persons only
Job Responsibility
Job Responsibility
  • Leads, manages, and inspires a diverse team to provide top-notch service
  • Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
  • Serves on regional leadership team
  • regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
  • Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners
  • makes decisions grounded in balance of risk/reward and short/long term implications
  • Supports Client Manager in setting cultural tone in region
  • meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
  • Collaborates with key partners to support regional initiatives
  • Ensures compliance with QA, J&J policies, and program requirements, along with completing all reporting on time
What we offer
What we offer
  • medical, well-being, financial planning and short-term incentives benefits
  • Fulltime
Read More
Arrow Right

Regional Soft Services Manager

Working as a Regional Soft Services Manager (RSM) you will lead, manage, and ins...
Location
Location
United States , Chicago
Salary
Salary:
96000.00 - 144000.00 USD / Year
cbregds.com Logo
CBRE Government & Defense Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or master’s degree from an accredited college or university preferred, or five(5) to seven (7) years progressive experience in multi-unit services, operations management, custodial services or other Support Services areas in lieu of degree
  • Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, custodial services, negotiations, etc.
  • Has a proven track record of growing a business and leading teams, along with strong financial acumen
  • Has ability to think quickly, analytically, strategically, and accurately
  • Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
  • Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
  • Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
  • Proficient in the use of Microsoft Suite
  • Multi-site travel required in this position (up to 50%)
Job Responsibility
Job Responsibility
  • Leads, manages, and inspires a diverse team to provide top-notch service
  • Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
  • Serves on regional leadership team
  • regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
  • Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners
  • makes decisions grounded in balance of risk/reward and short/long term implications
  • Supports Client Manager in setting cultural tone in region
  • meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
  • Collaborates with key partners to support regional initiatives
  • Ensures compliance with QA, J&J policies, and program requirements, along with completing all reporting on time
What we offer
What we offer
  • medical, well-being, financial planning and short-term incentives benefits
  • Fulltime
Read More
Arrow Right

Regional Soft Services Manager

Working as a Regional Soft Services Manager (RSM) you will lead, manage, and ins...
Location
Location
United States , Chicago
Salary
Salary:
90000.00 - 150000.00 USD / Year
cbregds.com Logo
CBRE Government & Defense Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or master’s degree from an accredited college or university preferred, or five(5) to seven (7) years progressive experience in multi-unit services, operations management, custodial services or other Support Services areas in lieu of degree
  • Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, custodial services, negotiations, etc.
  • Has a proven track record of growing a business and leading teams, along with strong financial acumen
  • Has ability to think quickly, analytically, strategically, and accurately
  • Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
  • Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
  • Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
  • Proficient in the use of Microsoft Suite
  • Multi-site travel required in this position (up to 50%)
Job Responsibility
Job Responsibility
  • Leads, manages, and inspires a diverse team to provide top-notch service
  • Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
  • Serves on regional leadership team
  • regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
  • Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners
  • makes decisions grounded in balance of risk/reward and short/long term implications
  • Supports Client Manager in setting cultural tone in region
  • meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
  • Collaborates with key partners to support regional initiatives
  • Ensures compliance with QA, J&J policies, and program requirements, along with completing all reporting on time
What we offer
What we offer
  • medical, well-being, financial planning and short-term incentives benefits
  • Fulltime
Read More
Arrow Right

Regional Soft Services Manager

Working as a Regional Soft Services Manager (RSM) you will lead, manage, and ins...
Location
Location
United States , California
Salary
Salary:
96000.00 - 144000.00 USD / Year
cbregds.com Logo
CBRE Government & Defense Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or master’s degree from an accredited college or university preferred, or five(5) to seven (7) years progressive experience in multi-unit services, operations management, custodial services or other Support Services areas in lieu of degree
  • Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, custodial services, negotiations
  • Proven track record of growing a business and leading teams, along with strong financial acumen
  • Ability to think quickly, analytically, strategically, and accurately
  • Expert client relationship, influencing, listening, and communications (written and verbal) skills
  • Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
  • Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
  • Proficient in the use of Microsoft Suite
  • Multi-site travel required in this position (up to 50%)
Job Responsibility
Job Responsibility
  • Lead, manage, and inspire a team of custodial services leaders and associates
  • Provide planning, direction, and guidance to the accounts in your territory
  • Establish and maintain strong client relationships
  • Achieve operational and financial goals
  • Drive self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement)
  • Serve on regional leadership team
  • Regularly communicate with peers to share best practices, mitigate risks, champion diversity, and build community
  • Own all accounts within assigned territory, ensuring input from and thoughtful communication with key partners
  • Make decisions grounded in balance of risk/reward and short/long term implications
  • Support Client Manager in setting cultural tone in region
What we offer
What we offer
  • Medical, well-being, financial planning and short-term incentives benefits
  • Fulltime
Read More
Arrow Right

Facilities Soft Service Lead cum Event Coordinator

The Facilities Soft Service Lead cum Event Coordinator manages comprehensive sof...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma in Event Management, Hospitality Management, Business Administration, or related field
  • Minimum four to six years of experience in facilities management, event coordination, or hospitality services within Malaysian commercial office environment
  • Proven track record of managing soft services operations and coordinating successful corporate events
  • Strong event planning capabilities with experience managing corporate functions, conferences, and client entertainment events
  • Excellent organizational skills with ability to coordinate multiple vendors, timelines, and logistics simultaneously
  • Creative problem-solving abilities with attention to detail for seamless event execution and guest satisfaction
  • Proven experience managing relationships with Malaysian service providers and understanding of local market conditions for soft services procurement
  • Strong negotiation skills with ability to secure cost-effective contracts while maintaining quality standards
  • Experience with vendor performance monitoring and service level agreement management
  • Fluency in English and Bahasa Malaysia essential for vendor coordination and event communication
Job Responsibility
Job Responsibility
  • Manage comprehensive soft services operations including cleaning services, waste management, pest control, landscaping, and general workplace amenities
  • Coordinate with external service providers to ensure consistent service delivery and quality standards across all soft service areas
  • Monitor service level agreements, conduct regular quality inspections, and implement improvement initiatives to enhance workplace cleanliness and comfort
  • Develop and maintain relationships with soft service contractors including cleaning companies, catering providers, landscaping services, and specialty contractors
  • Negotiate service contracts, monitor performance against established standards, and coordinate vendor scheduling to minimize disruption to office operations
  • Resolve service issues promptly and ensure vendor compliance with Malaysian health, safety, and environmental regulations
  • Plan, coordinate, and execute corporate events including meetings, conferences, client entertainment, employee functions, and special celebrations
  • Manage event logistics including venue preparation, catering arrangements, audio-visual equipment setup, and guest coordination
  • Coordinate with internal departments and external vendors to ensure seamless event delivery and exceptional attendee experiences
  • Oversee workplace amenities including pantry operations, coffee services, employee wellness programs, and recreational facilities
  • Fulltime
Read More
Arrow Right

Senior Salesforce Automation Tester

Join us as a Salesforce Automation Tester at Barclays where you will spearhead t...
Location
Location
India , Pune
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Salesforce Platform Expertise: Experience in Salesforce testing (Sales Cloud, Service Cloud, Experience Cloud)
  • Deep understanding of Salesforce configuration, customization, and data model
  • Knowledge of Salesforce security model, workflows, and process automation
  • Experience with Salesforce integrations and API testing
  • Test Automation & Programming: Hands-on experience with Selenium WebDriver and Java
  • Proficiency in test automation frameworks (TestNG, JUnit, Cucumber)
  • Experience with Maven, Git, and CI/CD pipeline integration
  • API testing expertise using REST Assured, Postman, or similar tools
  • Testing Methodologies: Strong test case design and execution capabilities
  • Expertise in regression, functional, integration, and end-to-end testing
Job Responsibility
Job Responsibility
  • Development and implementation of comprehensive test plans and strategies to validate software functionality and ensure compliance with established quality standards
  • Creation and execution automated test scripts, leveraging testing frameworks and tools to facilitate early detection of defects and quality issues
  • Collaboration with cross-functional teams to analyse requirements, participate in design discussions, and contribute to the development of acceptance criteria, ensuring a thorough understanding of the software being tested
  • Root cause analysis for identified defects, working closely with developers to provide detailed information and support defect resolution
  • Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing
  • Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right