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The Program Lead - GenAI product planning and Operations will be part of the Global Digital Experience team, the digital service design arm of the global CommOps organization. The role will be responsible for the operationalization of transformational GenAI projects, ensuring that the product scoping and design are aimed at high business benefits, pulling in operational stakeholders where needed, removing roadblocks for implementation, launching and managing the projects, bringing insights and feedback to improve at a rapid rate, reading out results when experiments are done, making a scaling plan and handing over successful projects to BAU (Business As Usual) teams. The role will be expected to manage multiple projects at different stages at the same time.
Job Responsibility
Partner with Product Managers and engineering teams to develop and launch transformational tech projects that leverage GenAI to solve business problems and drive game-changing impact
Partner with Business and bring them up to speed on the latest technology offerings and find the right product market fit. Help transform, train the organization to think and sustain Gen AI
Manage the implementation of these projects, sometimes more than one simultaneously, removing roadblocks as necessary
Bring insights and feedback, socialise impact, scale successful projects and handover to BAU (Business As Usual) teams as needed
Develop and maintain strong relationships with Tech and Ops stakeholders to communicate product / project information, educate on capabilities and evangelise new technology
Identify the right business problems and use cases to leverage Gen AI and make meaningful impact to the overall customer experience and business
Requirements
5+ years of experience in technology, consulting, operations or other highly agile, project-based environments
Bachelor's degree
Nice to have
Bachelor's degree in Engineering or MBA
6+ years of experience in Product Operations or similar role
Experience in Product Management or program management (with a focus on product)
Strong communication, problem solving, and program management skills
Ability to adapt to failures and quickly pivot to new initiatives
Strong track record at a top-tier strategy consulting or tech firm in implementation projects
Experience in launching GenAI initiatives
Experience managing global programs / projects
Ability to read technical documentation, including PRDs and Lucidcharts
Exceptionally strong stakeholder management skills and ability to pushback
Obsession for delivering great customer experience and Strategic/visionary thinker