Program Governance and Communication Lead, Citi

Citi

Location:
United States, Tampa ▼
Jacksonville

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

130880.00 - 196320.00 USD / Year

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Job Description:

The Program Governance and Communication Lead supports internal and external communications required to enable the success of the global KYC Modernization Initiative. This role requires experience leading internal and external communication initiatives associated with large-scale change initiatives in complex regulated organizations.

Job Responsibility:

Design and execute communication plan for internal and external communications that enable the delivery of the KYC Modernization initiative
Own strategic view (3-5 years) to ensure project communications are delivering the right message to the right audience
Design, produce, and maintain a library of engaging content and resources to support communications across the project
Design and maintain content for periodic Executive-level communications, reviews, and updates
Partner with program and project management to track progress of all work
Partner across functions to produce materials suitable for front office and client communication
Support the regulatory liaison function in delivering a regulatory communication plan
Liaise with program management office, program managers & business sponsors to track initiatives with clearly defined success criteria
Builds strong partnership with the business stakeholders to help drive strategic direction and investment decisions
Plan and organize internal events such as roadshows to promote the initiative
Help to strengthen a culture of simplicity, responsible risk management, and client-centricity
Gather feedback to continuously improve how we communicate and keep people engaged
Appropriately assess risk when business decisions are made

Requirements:

8-12 years relevant experience in communication and delivery of large-scale engagements in complex regulated organizations
Experience in internal/external communications
First-class leadership and influencing skills, including experience managing teams
Excellent verbal and written communication skills
Demonstrated interpersonal and talent management skills, including the ability to identify and develop product management talent
Demonstrated ability to design effective and impactful visual content to promote change
AML/KYC experience preferred
Client-facing experience preferred
Strategic thinker with product mindset able to see and document the path from problem to solution and challenge the status quo
Has strong experience in facilitating collaboration and workshops within and across teams, particularly business, technology, and operations
Able to influence large audience using factual data points
Possesses strong analytical skills and has high attention to details
Highly motivated, organized, and methodical
Demonstrated team player
Bachelor's degree in Communication, Finance, Business, Management, Engineering, or related field
Master's degree preferred

Nice to have:

AML/KYC experience
Client-facing experience
Master's degree

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
August 26, 2025

Expiration:
September 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Program Governance and Communication Lead