Program Development Director - Platform Services

• Overall responsibility for the performance and growth of your portfolio of clients
• Accountability for leading the department in its work, ensuring you always set an example for every member of the team and model our Awin values
• Develop strong collaborative relationships with key stakeholders outside the department, for example with the Product organisation, Finance, CRM, and Insights teams
• Ensure you are on top of the performance trends across your portfolio, you need to be highly adept when it comes to interpreting data from a large portfolio and developing strategies to constantly drive performance
• Implement a client partnership model to the overall Business Unit ensuring that we have personal relationships with our most important customers
• Proactively identify high growth opportunities and risks at a client level, ensuring that teams and individuals have clear goals and responsibilities as a result
• Set department OKRs which ensure alignment with the Business Unit and Awin Group strategies, and work with the managers to ensure their strategic direction and OKRs also feed into this
• Devise and present strategies, goals, and results to internal stakeholders, up to Board level if necessary
• Ensure each team is set up to maximise the revenue potential from its client base
• Work with internal stakeholders (P&C, FP&A, Talent) to ensure that the team’s performance is supported and that staffing and talent management match business needs
• Provide strong and relevant leadership, coaching, mentoring and troubleshooting to direct reports and, where necessary, to the broader team
• Provide people leadership for the team, development and performance management to the team, to ensure high performance and customer satisfaction
• Create a great place for people to work consistently with the Awin values and embodies Awin’s desire to create a market-leading work environment

• 6+ years of professional experience in the digital space (at least 4 of which being at a senior level within an affiliate network or agency)
• Direct experience of working with large clients
• Track record of developing and delivering account management services within digital marketing
• Proven senior level relationship building, both internally and externally
• Strong leadership experience managing or leading a team of 20+ people in an international and hybrid setup
• Show true passion about servicing our clients at scale and the delivery of win-win-win solutions for customers and partners, with preference given to candidates with experience of utilising AI to drive effective customer outcomes at scale
• Commercial orientation and strong strategic awareness
• Excellent understanding of monetisation levers within an affiliate commercial model
• Strong analytical experience and a data-led decision making default
• Self-motivated, ambitious and initiative-taking
• Confidence and ability to work in a fast-paced and dynamic environment

experience of utilising AI to drive effective customer outcomes at scale

• Hybrid working: 2-3 days working from office, attending events or external stakeholders
• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves
• Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions