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Program Delivery Manager

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Alter Domus

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Location:
India , Hyderabad

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an experienced and driven Program Delivery Manager for our Billing Centralization Program tasked with centralizing and transforming the billing function across all business units. The centralization program aims for enterprise-wide billing standardization and centralisation currently sitting withing the business. The role will play a key part in managing this transition and post stabilization.

Job Responsibility:

  • Coordinate program execution across all waves ensuring on-time, on-budget delivery with risk mitigation
  • Track milestones, manage dependencies, facilitate stage-gate reviews, and provide transparent reporting to executive stakeholders
  • Manage external PMO support
  • Maintain integrated program plan tracking all wave activities, milestones, and dependencies
  • Monitor progress against baseline timeline
  • Update weekly status reports
  • Coordinate cross-wave dependencies
  • Manage program budget tracking actual spend vs. approved investment
  • Maintain RAID log (Risks, Assumptions, Issues, Dependencies)
  • Facilitate weekly risk review sessions
  • Escalate critical risks to CFO and Steering Committee
  • Track mitigation action completion and effectiveness
  • Monitor constraint metrics (SLA, NPS, escalations) for automated triggers
  • Prepare stage-gate review materials
  • Coordinate Stage-Gate reviews
  • Facilitate GO/NO-GO decision-making with evidence-based recommendations
  • Document decisions and action items from governance forums
  • Coordinate monthly Steering Committee meetings
  • Prepare executive dashboards and presentations for CEO/Board updates
  • Interface with LoB and Transformation Office on alignment
  • Maintain stakeholder communication calendar and distribution lists
  • Capture lessons learned after each wave
  • Document best practices for future transformation initiatives
  • Support knowledge transfer to BAU team as program closes
  • Drive operational excellence through continuous improvement initiatives, performance benchmarking, and automation opportunities
  • Monitor KPIs, identify optimization areas, and lead projects enhancing efficiency, quality, and cost-effectiveness
  • Monitor KPI trends (cycle time, error rates, cost per invoice, utilization)
  • Conduct monthly variance analysis vs. targets and prior periods
  • Benchmark BMT performance against industry standards
  • Prepare quarterly business reviews with insights and recommendations
  • Lead 2-3 improvement projects annually targeting efficiency gains or error reduction
  • Apply Lean/Six Sigma methodologies (process mapping, value stream analysis, DMAIC)
  • Coordinate automation pilots (RPA for fixed-fee invoices, workflow tools)
  • Evaluate billing software enhancements and business cases
  • Track project benefits realization and ROI
  • Research emerging technologies and industry trends in billing operations
  • Organize quarterly innovation workshops with BMT team
  • Develop business cases for automation, AI, or process redesign investments
  • Maintain network with industry peers for knowledge exchange
  • Support internal audits with process documentation and controls evidence
  • Maintain process documentation reflecting current state

Requirements:

  • Bachelor’s degree in business, Finance, Operations, or related field
  • 4-6 years project management, business analysis, or operations excellence experience
  • PMP, Agile, or Lean Six Sigma certification preferred
  • Strong organizational and coordination skills
  • Analytical mindset with change management awareness
What we offer:
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location

Additional Information:

Job Posted:
January 09, 2026

Work Type:
On-site work
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