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Program & Customer Manager – Global Accounts

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360 Resourcing Solutions

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Program & Customer Manager – Global Accounts acts as the central orchestrator for a premier, multinational client, overseeing all programs, projects, and services across regions. This role ensures tight alignment between the client’s global strategy and local execution, drives revenue growth, manages cross-regional dependencies, and serves as the single point of accountability for end-to-end service delivery. Positioned within the business organization, the role carries ownership for customer outcomes, program governance, and people leadership across global delivery teams. The incumbent will play a critical role in scaling operations, strengthening delivery maturity, and building trusted, long-term client partnerships across markets.

Job Responsibility:

  • Own end-to-end program oversight for a large, complex multinational account across all regions
  • Align client’s global objectives with regional execution plans to ensure consistency, quality, and scalability
  • Manage the demand/supply equation for professional services resources
  • Manage the recruitment process and performance improvement plans for all professional services resources
  • Manage cross-regional dependencies, risks, and delivery interlocks across time zones
  • Drive revenue growth, account expansion, and operational scalability through strong program leadership
  • Support broader global program initiatives
  • Build, manage, and sustain strong, long-term relationships with senior client stakeholders, including C-suite and executive decision-makers
  • Act as the primary escalation and governance owner for the client globally
  • Organise and drive executive reviews, steering committees, and strategic discussions with client leadership
  • Translate client feedback into actionable priorities across delivery teams and regions
  • Own people leadership responsibilities for the global account across all regions
  • Regularly obtain structured and informal feedback on Konecta employees from client project managers and stakeholders
  • Drive consistent people experience, engagement, and performance standards across geographies
  • Identify early risks related to performance, engagement, or attrition and address them proactively with business leaders
  • Support onboarding, integration, and stabilization of teams during ramp-ups, transitions, and scale-ups
  • Lead workforce scaling initiatives across regions, including ramp-ups, onboarding coordination, training readiness, and production stabilization
  • Ensure timely and high-quality operational launches aligned to client commitments
  • Enable teams to meet productivity, quality, and delivery benchmarks consistently
  • Establish and drive strong global governance models, reporting cadence, and performance dashboards
  • Monitor delivery health, customer satisfaction, and people indicators to support data-driven decisions
  • Identify opportunities for continuous improvement across delivery, execution, and customer experience
  • Contribute to building scalable, resilient delivery models that support Konecta’s long-term global growth

Requirements:

  • 8+ years of experience in program management, account management, or customer-facing business leadership roles
  • Proven experience managing multinational or large, complex enterprise accounts across regions
  • Strong exposure to BPO, IT services, or professional services environments
  • Demonstrated success in scaling global programs, launching new delivery operations, and managing cross-regional teams
  • Prior experience working with US-based and global enterprise clients is mandatory
  • Commercial awareness and customer centricity
  • Fluency in English is essential
  • Willingness and flexibility for extensive international travel, including frequent travel to the United States
  • Ability to work across multiple time zones and support global stakeholders
  • Comfortable operating in ambiguous, fast-evolving environments with high ownership
  • Strong judgment in handling sensitive customer, delivery, and people-related matters

Nice to have:

  • Additional languages are an advantage
  • Familiarity with global delivery, governance, and performance-tracking systems
  • Exposure to customer engagement and stakeholder communication platforms
  • Ability to leverage data and dashboards to monitor delivery health and outcomes
  • Experience working with enterprise program management and reporting tools

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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