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The UC San Diego Department of OB/GYN and Reproductive Sciences is composed of 66 faculty, 15 clinical fellows, 26 residents, and over 200 department staff members. The department has 7 divisions: Obstetrics and Gynecology, Maternal-Fetal Medicine, Gynecologic Oncology, Reproductive Endocrinology and Infertility, Hospitalist, Complex Family Planning, MIGS, and Female Pelvic Medicine and Reconstructive Surgery. It has multiple clinical programs including the growing Menopause Program. The department is ranked 3rd nationally in research funding compared to other OB-GYN Programs. This includes funding from the National Institutes of Health, NSF, CIRM, CDPH and other private institutions. In partnership with Department and Division of General OB/GYN leadership, this position will support the UCSD Menopause Health Program.
Job Responsibility:
Provide operational, administrative, educational and programmatic coordination for the menopause program
Serve as the central organizing hub for delivery of multidisciplinary menopause services, supporting clinical operations, patient navigation, quality improvement and program growth
Manage referrals (average 100-150/month) and meet with the Program Director weekly to triage and assess acuity of referrals
Educate referred patients and referring providers about the program and close the loop with referring providers
Serve as a liaison with the Call Center and Menopause program providers at clinic sites
Oversee new patient referrals, maintain an active program patient list and manage the waitlist
Assist with menopause educational program development including patient education initiatives, community outreach, conferences and journal club
Apply acquired skills and clinical and operational knowledge of ambulatory care clinics to coordinate aspects of clinic operations of intermediate scope and complexity
Monitor daily clerical activities, billing, and other operational services for a clinic in the medical center
Requirements:
Six years of related experience, education/training, OR a Bachelor’s degree in related area plus two years of related experience/training
Knowledge of ambulatory care clinic practice management including patient care workflows and processes
Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area
Working knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments
Strong communication skills
includes verbal, written and active listening
Demonstrated interpersonal skills with diverse staff and patients
Proven organizational skills and the ability to effectively manage time and prioritize tasks
Ability to perform all commonly applicable functions in word processing and spreadsheet software
Skills in data management
Ability to use relevant healthcare and clinic operations information technology, including billing systems and medical record documentation
Data analysis, research, and reporting skills
Employment is subject to a criminal background check and pre-employment physical