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Program Coordinator, Guest Relation

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JLL

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Location:
India , Bengaluru

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This position serves as the first point of contact for visitors and employees, playing a pivotal role in delivering outstanding guest experiences and ensuring efficient front desk operations. You will combine hospitality, operational support, and coordination to create a welcoming and productive work environment while assisting with service delivery, driving customer engagement, and supporting event and facility management functions. This role contributes to JLL's business objectives by enhancing client satisfaction through exceptional guest relations and operational excellence that supports workplace productivity and positive brand experiences.

Job Responsibility:

  • Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance
  • Operate visitor management systems for registrations, badges, and access control while handling incoming calls and messages
  • Act as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standards
  • Collaborate with helpdesk teams to ensure timely resolution of service tickets and monitor facility usage for issue reporting
  • Support coordination and execution of internal events, meetings, and leadership visits with logistics assistance
  • Conduct basic facility inspections including front office equipment and safety supplies while assisting with emergency protocols
  • Maintain event trackers and ensure meeting room readiness before and after events with catering and tech support coordination

Requirements:

  • 2-4 years of experience in receptionist, customer service, or hospitality-related roles, preferably in facility management or corporate environments
  • Strong interpersonal and communication skills with professional demeanor and attention to detail
  • Ability to multitask, prioritize, and manage time efficiently in fast-paced environment
  • Working knowledge of MS Office suite (Outlook, Excel, PowerPoint)
  • Passionate about providing high-quality customer experiences with proactive and adaptable approach
  • Team player with positive and collaborative mindset who can work with minimal supervision
  • Ability to handle complaints and service disruptions with customer-centric approach

Nice to have:

  • Familiarity with helpdesk or visitor management systems
  • Experience in event coordination and logistics management
  • Background in facility management or corporate reception environments
  • Knowledge of safety procedures and emergency protocol implementation
  • Experience with vendor coordination and internal team collaboration
  • Understanding of service delivery support and operational excellence principles

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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