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This position serves as the first point of contact for visitors and employees, playing a pivotal role in delivering outstanding guest experiences and ensuring efficient front desk operations. You will combine hospitality, operational support, and coordination to create a welcoming and productive work environment while assisting with service delivery, driving customer engagement, and supporting event and facility management functions. This role contributes to JLL's business objectives by enhancing client satisfaction through exceptional guest relations and operational excellence that supports workplace productivity and positive brand experiences.
Job Responsibility:
Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance
Operate visitor management systems for registrations, badges, and access control while handling incoming calls and messages
Act as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standards
Collaborate with helpdesk teams to ensure timely resolution of service tickets and monitor facility usage for issue reporting
Support coordination and execution of internal events, meetings, and leadership visits with logistics assistance
Conduct basic facility inspections including front office equipment and safety supplies while assisting with emergency protocols
Maintain event trackers and ensure meeting room readiness before and after events with catering and tech support coordination
Requirements:
2-4 years of experience in receptionist, customer service, or hospitality-related roles, preferably in facility management or corporate environments
Strong interpersonal and communication skills with professional demeanor and attention to detail
Ability to multitask, prioritize, and manage time efficiently in fast-paced environment
Working knowledge of MS Office suite (Outlook, Excel, PowerPoint)
Passionate about providing high-quality customer experiences with proactive and adaptable approach
Team player with positive and collaborative mindset who can work with minimal supervision
Ability to handle complaints and service disruptions with customer-centric approach
Nice to have:
Familiarity with helpdesk or visitor management systems
Experience in event coordination and logistics management
Background in facility management or corporate reception environments
Knowledge of safety procedures and emergency protocol implementation
Experience with vendor coordination and internal team collaboration
Understanding of service delivery support and operational excellence principles