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Our Beacon Hill OKC Finance team is looking for a Program Benefits Specialist to assist with daily operations, staff support, benefits-related inquiries, compliance monitoring, and reporting. This full-time, on-site contract-to-hire position requires an 8-hour shift, Monday through Friday, within the 7:00 a.m.-6:00 p.m. window. After the initial onboarding period, there is a potential for hybrid work arrangements. (Candidates must be available to work full-time without any absences during the first 90 days of employment due to mandatory training.)
Job Responsibility:
Handle escalated customer calls and assist frontline staff in resolving complex service, financial, and benefits-related issues
Provide guidance and support regarding program services, eligibility questions, and benefit processes
Conduct audits and reviews to ensure compliance with program policies and procedures
Mentor and support staff by answering questions and providing operational guidance
Assist supervisors with creating and maintaining trackers, reports, and training completion logs
Monitor attendance and provide operational support to maintain workflow coverage
Research applicable state and federal policies to ensure program and benefits compliance
Prepare reports and maintain accurate documentation and records
Participate in team meetings, workgroups, and process improvement initiatives
Requirements:
High School Diploma or GED required
Basic computer skills, including data entry, tracking systems, dual-monitor setups, and Microsoft Office applications
High attention to detail and ability to manage multiple tasks
Strong customer service orientation and empathetic communication skills, with the ability to interact professionally with diverse populations
Pending employment is contingent upon meeting the company’s health and safety compliance requirements