Program Assurance Specialist Job at Randstad (Wellington Central)

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Quality Assurance Specialist, Medical Communications

Location

India

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

Experienced Medical Writer (1-2 years)
Scientific background and degree (PharmD, MD, PhD or Masters)
Knowledge of IT and digital solutions
Strong attention to detail and accuracy
Ability to manage and prioritize multiple, detailed activities
Results-orientated with fast and focused execution
Good communication, coordination and time management skills
Ability to work within a team or across multiple teams (including remotely) as well as independently
Fluent in oral and written English with high level of communication skills
Values teamwork, collaboration, and innovation

Job Responsibility

Cross check scientific information against cited references and ensure medical accuracy (fact check)
Ensure consistency with product label where applicable
Verify presence of essential information
Correct interpretation of scientific data from reference/sources
Alignment/formatting of content as per style guides/journal guidelines/congress guidelines
Ensure consistency of scientific content across different sections (including text, figures, tables)
Accurate bibliography/in-text citation and alignment of figures/graphs as per branding guidelines
Confirm that every sentence is source annotated, and each source annotation matches with respective reference and vice versa
Ensure that information is presented in a neutral manner without any interpretations and/or author’s conclusion
Track work and communicate with client team on job reviews, prioritization etc., through emails and teleconferencing if needed

Senior Specialist – Quality Assurance

The QA Specialist will work in projects related to Adobe Campaign, Adobe Experie...

Location

India , Gurugram

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
Master’s degree preferred (MBA/MS Computer Science/M.Tech Computer Science, etc.)
Overall 5-7 years of relevant experience in QA domain with Adobe Campaign Classic, AJO, CDP, AEP
Relevant working experience in a communication platform or MarTech stack
Adobe certifications preferred
Ability to program in HTML/CSS/JavaScript
Ability to write & understand complex SQL queries
Understanding of Email, SMS, PUSH, including responsive design principles, templating, and data schemas
Deep knowledge of email marketing principles including responsive design and familiarity with cross-client rendering issues & test practices across email clients. (e.g. Gmail, Outlook, Yahoo, etc)

Job Responsibility

Design and execute comprehensive test plans for campaigns, workflows, segments and real-time journeys across Adobe Campaign Classic, AJO and AEP environments
Validate campaign configurations, personalization logic and dynamic content rendering across email, SMS, and in-app channels in ACC/AJO/CDP
Conduct end to end testing of customer journeys in AJO, ensuring triggers, conditions and touchpoints behave as expected based on customer behavior and profile data
Validate schema configurations, data sets and event configurations in ACC/AEP/AJO
Run rendering tests across major email clients (e.g. Outlook, Gmail, Yahoo) and devices (desktop, tablet, mobile) using tools like Email on Acid, Litmus, etc to ensure consistent cross=platform customer experiences
Validate UTM parameters and tracking links for proper analytics attribution and campaign performance monitoring. Review email design elements to ensure they align with standards and testing all hyperlinks, CTAs to ensure they lead to the intended destinations
Ensure compliance with internal QA standards, marketing governance policies and data privacy regulations
Collaborate with Stakeholders to plan test schedules & strategies in accordance with project scope or delivery dates
Documenting any issues identified during the QA process and regularly optimizing the QA checklist
Manage and optimize data processes, conducting knowledge share sessions within the team so as to ensure 100% quality and avoiding redundancy of internal errors

Logistics Management Specialist

Serves as a Logistics Management Specialist, with responsibility for Developing/...

Location

United States , Sterling Heights

Salary:

Not provided

DCS Corporation

Expiration Date

Until further notice

Requirements

U.S. Citizenship
Must be able to obtain and maintain a secret security clearance
A Bachelors Degree from an accredited college or university with at least 12 years experience providing support to engineering organizations or in Programmatic, Financial, or Technical support of the research, development, test, or evaluation complex systems
Comprehensive knowledge of logistics management concepts, policies, methods and regulatory requirements (especially integrated logistics support)
Knowledge of the Army’s and Marine Corps field maintenance system
Knowledge of the detailed logistics milestones to support schedules
Knowledge of the development of new vehicle systems and the associated impact upon the Army and Marine Corps logistics system
Financial knowledge to support budget cycles
Knowledge of the logistics requirements to support initial deployment planning
Knowledge of the processing system to receive units both in CONUS and OCONUS

Job Responsibility

Develops integrated logistics support plans
Monitors the logistics support analysis program
Monitors program execution
Coordinates with technical specialists
Assures availability of logistics support information
Oversees materiel fielding
Develops/coordinates contract scopes of work for logistics support
Performs technical evaluation of contract proposals
Develops independent government cost estimates
Serves as a monitor of contractor ILS performance

Fulltime

Food Quality Compliance Specialist

The Quality Specialist will support both business teams and suppliers in the IKE...

Location

United States , King of Prussia

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Background in food quality assurance, engineering, risk management, and production development
preferably having a food quality assurance or engineering education (2-5 years of working experience within the food industry)
Auditing experience and skills
Certification and practical knowledge of HACCP and HARPC analyses, able to identify gaps
Knowledge of Quality Management Systems and Quality tools
Are result oriented, high energy, and self-driven
Able to assess manufacturing process
Fluent in English (both written and verbal)
Comfortable with traveling up to 50-60% (air travel, domestically and internationally)
Able to drive and hold a valid driver’s license

Job Responsibility

Plan and perform food related audits and verifications and execute assessments according to IKEA standards working instructions
Support the business teams and suppliers in implementing the containment and corrective actions
Coach, inspire, and enable business teams and suppliers in the IKEA quality standards as well as in utilization of problem-solving tools in the daily work and specifically related to quality deviations to continuously maintain and improve compliance performance and create a compliance culture
Review of importers FDA Foreign Supplier Verification Program (FSVP), hazard analyses, documentation, and procedures in accordance with requirements and legislation
Lead and facilitate effective trainings for both internal and external business partners to develop competence of local, global, and IKEA-specific requirements
Update and maintain all necessary systems where reports and results are registered
Secure supplier & product quality/safety compliance following GFSI standard
Lead and participate in global/local projects related to quality
Collaborate across globe within quality matrix to develop IKEA food safety and quality policies

Fulltime

Supplier Quality Specialist

Join our globally growing team at ATS Industrial Automation where we create comp...

Location

Canada , Cambridge

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

A post-secondary technology diploma or equivalent, specializing in toolmaking, machining, welding or mechanical engineering, mechanical technologist, quality engineering or equivalent work experience is required
ASQ CQE or ASQ SSBB or equivalent work experience is required
Nuclear Auditor training and qualification
At least 5 years in nuclear environment or other highly regulatory industry
At least 5 years of quality assurance engineering experience in a manufacturing and/or fabrication environment
Experience with the Nuclear requirements relating to Quality and Inspection plans
Demonstrated ability to work independently and to manage multiple projects from various diverse organizations
Strong working knowledge and experience working with ISO 9001, N299, NQA-1,10CFR50, 10CFR21, N285, N286, B51 and ASME Section III guidelines
Commercial Grade Dedication background and experience
Capable of being certified to Jaeger-1 Test Chart and Bausch and Lomb Vision test (including color and far- and near-distance test)

Job Responsibility

Lead the charge in sourcing and developing top tier suppliers, by providing expert guidance on technology, performance, quality, cost, logistics and delivery
Partner closely with engineering teams and suppliers to drive innovation while elevating process and quality standards
Monitor industry advancements and recommend technologies that enhance cost effectiveness, product quality, and supply chain reliability
Be a catalyst for change by actively contributing to ongoing continuous improvement initiatives
Work directly with suppliers to boost their quality output and shipping performance
Champion ABM initiatives
Conduct supplier audits to ensure full compliance with relevant industry standards and certifications (ISO 9001, CSA N299, CSA N285, NQA-1)
Strictly follow CSA N285/NQA Quality requirements as defined within the manual and procedures
Existing Supplier Development to improve KPI’s (e.g. OTD, Conformance to Specifications, Receiving issues)
Perform rough cut capacity planning and resolve gaps at ATS Approved Suppliers

What we offer

Competitive starting salaries
comprehensive health and dental benefits
overtime pay
employee bonus
RSP matching
Employee Share Purchase Program
treat days
gourmet coffee and beverages
subsidized breakfast and lunches in our cafeteria
employee referral bonuses

Fulltime

Cabling Specialist

Responsible for the development and implementation of activities in the product ...

Location

United States , Chippewa Falls

Salary:

15.82 - 33.65 USD / Hour

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Must be a US Citizen
Associate degree preferred or equivalent experience
Typically 2-4 years of experience in manufacturing operations
Fluency in English and local language
Very strong mathematics and reading comprehension skills
Demonstrated physical capability (e.g., manual dexterity)
Excellent understanding of how to navigate tools and procedures
Very strong written and verbal communication skills
Very strong teamwork and coordination skills
Strong multi-tasking ability

Job Responsibility

Performs varied and general tasks of a transactional nature involving the manufacturing process while using independent judgment
Follows detailed documentation and instructions to execute a variety of process-oriented tasks such as testing, inspecting or advanced rack building
Identifies simple to complex areas for process improvement and seeks limited guidance for resolution
Supports the training of new employees
Operates multiple machines and simultaneously supports quality assurance
Controls and uses machinery and tools
chooses correct processes and programs to run, such as pulling queries and executing appropriate assignments
Assists with products well into maturity life-cycle
Responsible for auditing materials and builds for quality assurance
Coordinates tasks within a team

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Lead Project Controls Specialist - Quality

This position supports compliance with Capital Delivery project management polic...

Location

United States , New York

Salary:

94300.00 - 122256.00 USD / Year

AMTRAK

Expiration Date

Until further notice

Requirements

Minimum six (6) years of relevant experience in a quality control and\or assurance function and a Bachelor’s degree in Science or Engineering, or 10 years’ experience without a degree
Valid Driver’s License or ability to utilize an alternative method of transportation when needed to carry out job-related functions
Must have work authorization in the United States
Lean Six Sigma or process improvement training, certification, and/ or experience
Experienced in use of statistical analysis tools (Excel, SPSS, EngineRoom)
Familiarity with project management methods, techniques, standards, and best practices
Experience drafting technical documents such as standard practices, technical specifications, procedures, or policies
Ability to clearly organize and present reports, and other related technical information to upper management
Experienced in developing and delivering training

Job Responsibility

Prepare audit/compliance plans with sampling and test design for process measurement
Conduct audits, surveys, and performance reviews to ensure compliance with policies and best practices
Identify and recommend improvement opportunities across various management levels
Support development of corrective action scopes and monitor implementation
Conduct process mapping, quality checks, and audits to ensure data integrity and support data initiatives
Apply disciplined quality management common in manufacturing to construction projects
Identify gaps and inefficiencies and presents recommended improvement opportunities at various levels of management
Supports development of scope for corrective action or improvement projects
Track and monitor (or implement) corrective / preventive actions
Conduct process and value mapping activities

What we offer

health, dental, and vision plans
health savings accounts
wellness programs
flexible spending accounts
401K retirement plan with employer match
life insurance
short and long term disability insurance
paid time off
back-up care
adoption assistance

Fulltime

Program Assurance Specialist

Randstad

Location:
New Zealand , Wellington Central

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 28, 2026

Expiration:
March 22, 2026

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Quality Assurance Specialist for Contact Centre