Program Associate / Administrative Customer Service Representative Job at Robert Half (San Mateo)

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join a non-pro...

Location

United States , Dayton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in case management or a similar role, preferably within public housing or grant-funded programs
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
Comfortable speaking to groups and delivering presentations in various settings
Excellent communication and interpersonal skills to engage effectively with participants and stakeholders
Familiarity with administrative processes, including order entry and eligibility verification
Ability to work independently while collaborating with a team to achieve program goals
Experience with customer service, including handling inbound and outbound calls
Knowledge of grant funding processes and compliance requirements is highly desirable

Job Responsibility

Manage cases effectively, ensuring participants meet specific criteria for program eligibility
Collaborate with public housing residents and voucher holders to explore pathways to homeownership
Facilitate funding allocation by tracking participant progress and ensuring grant requirements are met
Conduct meetings at various locations, delivering presentations and engaging with diverse groups
Maintain detailed records and meet deadlines associated with grant funding and program requirements
Provide consistent follow-up with participants to ensure they remain on track with the program objectives
Assist with administrative tasks, including order entry and eligibility verification
Respond to inbound and outbound calls with professionalism and a customer-focused approach
Offer solutions to address challenges participants may face during their journey to homeownership
Work closely with internal teams to ensure grant compliance and program success

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Service Representative

Customer Service Representative: Wellesley Municipal Light Plant’s (WMLP) Custom...

Location

United States , Wellesley

Salary:

62000.00 - 74500.00 USD / Year

Town of Wellesley

Expiration Date

Until further notice

Requirements

High level of attention to detail
Customer service orientation
Ability to manage tasks in a fast-paced environment
Detail-oriented
Reliable
Capable of handling confidential information with care and discretion
Work independently and accurately
Manage multiple tasks efficiently
Maintain a high level of organization and professionalism
Remain calm and composed in high-pressure or emergency situations

Job Responsibility

Serve as an important interface amongst the WMLP, Wellesley Department of Public Works (DPW), and its more than 10,000 utility customers
Perform a variety of duties relating to the WMLP’s metering, billing, and payment processes
Manage customer interactions and utility account operations for electric, water, sewer, and stormwater services
Handle inquiries, complaints, and service requests via phone, email, and in person
Process new service applications and finalize accounts upon termination
Prepare and issue monthly utility bills
Process customer payments and refunds
Maintain accurate billing and meter data
Investigate discrepancies in meter readings or consumption
Coordinate with field technicians when necessary

What we offer

Excellent health and retirement benefits

Fulltime

Patient Service Representative Lead - Orthopedic Surgery

The Patient Service Representative Lead is responsible for supporting the superv...

Location

United States , Overland Park

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree
Fluent English - Ability to read, write, speak and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer services skills focusing on problem resolution
Ability to maintain patient confidentiality

Job Responsibility

Role models the health system values in our daily interactions and inspire others to follow those established values
Has a positive presence in the practice
Assist in onboarding of staff as directed by clinic leadership
Execute developed department onboarding process, escalating barriers to leadership
Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains
Routinely engages and solicits feedback from work unit employees
Effective verbal & written communications
Serves as a role model for correct workflow execution
Complete standard work observations at the direction of clinic leadership
Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work

Fulltime

Patient Service Representative Lead

The Patient Service Representative Lead is responsible for supporting the superv...

Location

United States , Kansas City; Overland Park

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree
Fluent English - Ability to read, write, speak and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer services skills focusing on problem resolution
Ability to maintain patient confidentiality

Job Responsibility

Role models the health system values in our daily interactions and inspire others to follow those established values
Has a positive presence in the practice
Assist in onboarding of staff as directed by clinic leadership
Execute developed department onboarding process, escalating barriers to leadership
Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains
Routinely engages and solicits feedback from work unit employees
Effective verbal & written communications
Serves as a role model for correct workflow execution
Complete standard work observations at the direction of clinic leadership
Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work

Fulltime

New

Assistant Portfolio Director

The Assistant Portfolio Director – Training and Compliance is designated as a se...

Location

United States , Sacramento

Salary:

110000.00 - 139350.27 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Bachelor’s degree in criminal justice, business, or a related field with three (3) years of management experience in a high-volume workforce environment or service industry, including one (1) year managing training, compliance, or safety functions
Associate’s degree in criminal justice, business, or a related field with five (5) years of management experience in a high-volume workforce environment or service industry, including two (2) years managing training, compliance, or safety functions
High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry, including three (3) years managing training, compliance, or safety functions
Obtain and maintain local and/or state security-related license
Valid driver’s license if driving an AUS company vehicle, or personal vehicle while conducting business
Must be able to attend and complete a client facility and security department orientation upon hire
Must be able to successfully complete the training requirements listed within the portfolio security training program
Must be able to successfully participate in and pass less than lethal weapon and tools training and qualification courses, to include corresponding Instructor certifications, upon hire
Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Supervisor Level Certification (CHSS) within six (6) months of hire
Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Workplace Violence Prevention Certificate Program within six (6) months of hire

Job Responsibility

Take the lead in liaising with local AUS branch office stakeholders to coordinate new employee orientations (NEO), certification training, or other training support needs for the portfolio
Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security training programs
Audit and drive security training practices across the portfolio to optimize effectiveness, efficiency, and compliance with regulatory standards
Develop and maintain the portfolio security training and training folder program
Establish contract-required training and screening elements for security personnel and ensure they have been met and maintained across all client sites
Establish and maintain the portfolio Post Order standards, providing guidance to the Account Manager and/or Assistant Account Manager when conducting annual, or as needed updates
Conduct validation audits of employee specific training folders to ensure they are maintained and available for review by client, AUS, or regulatory and accreditation agencies
Execute all training aspects (technical and managerial) of the security contract across portfolio locations, assigning tasks to the Portfolio Manager, Account Manager, and/or Assistant Account Manager
Facilitate workplace violence and de-escalation training, either in partnership with other instructors, or independently, for both client and AUS personnel
Maintain subject matter expertise in applicable security related topics

What we offer

Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Career Services Specialist

Come care with us at American Career College! As a Career Services Specialist fo...

Location

United States , Anaheim

Salary:

Not provided

American Career College

Expiration Date

Until further notice

Requirements

Minimum 2 years of prior experience in higher education setting such as career services, advising preferably in healthcare or healthcare recruitment background
High School Graduate or equivalent required
Associate degree in one of the following or related field preferred: Education Administration Business Management Student Personnel

Job Responsibility

Coordinate the graduate student's employment assistance process to meet student, alumni, institutional, and industry needs
Assist students in gaining meaningful employment in jobs applicable to their field of study for all diploma and Associate Degree programs
Guide students with the job search process, including teaching workshops and critiquing resumes
Coordinate Career Job Fairs with employer representatives
Provide excellent customer service to current and graduating students in accordance with the college's mission and purpose
Coordinate and assist graduates with job interviews and obtaining entry-level healthcare career opportunities
Assisting students with resume development, interviewing skills, proper demeanor, attire, and other related areas to ensure and support successful graduating student employment in accordance with the college's mission and purpose
Conducting employment workshops on such topics as resume writing, finding a job/internship, networking, preparing for interviews, improving job performance, and other topics as needed
Conducting mock interviews for students

What we offer

Medical
dental
vision
flexible spending accounts
401(k) match
paid time off
holidays
parental leave
tuition reimbursement
adoption assistance

Fulltime

Director, Provider Education & Risk Adjustment

The Physician Educator serves as a liaison between the Health Plan and the parti...

Location

United States , New York

Salary:

175000.00 - 200000.00 USD / Year

MJHS

Expiration Date

Until further notice

Requirements

Bachelor's Degree required or comparable work experience will be considered
Minimum 5 years of experience in professional services, including practice management, nursing, clinical documentation improvement or quality audit
2-3 years of teaching experience in a clinical setting preferred
2-3 years of progressive leadership experience preferred
Extensive knowledge of coding and documentation requirements including ICD-10-CM, CPT-4, and HCPCS
In-depth knowledge of medical terminology, anatomy and physiology, pharmacology, and pathology required
A general understanding of Health care insurance and Medicare managed care is highly preferred for this position
Excellent verbal and written communication skills, analytical skills, and organization skills required
Extensive problem-solving experience is required
Experience working with physicians and physician practices

Job Responsibility

Develop and maintain collaborative relationships with assigned providers/practices within Elderplan Network
Coordinate and present education of providers/practices related to risk adjustment, coding, and clinical documentation improvement
Assess workflow processes in physician practices that impact the ability to maximize Health Plan revenue achieved through the various risk adjustment payment models
Identify trends and barriers that interfere with correct coding and documentation practices in the physician practice sites, including but not limited to workflow, electronic health records, and clearinghouses
Adhere to CMS coding and documentation guidelines
Analyze medical record documentation and coding through a chart review process that identifies incorrect coding, coding lacking supporting documentation, and missed opportunities to capture risk adjustment diagnoses and associated revenue
Analyze and distribute reports to providers that summarize their performance related to coding and documentation and risk adjustment
Develop and implement strategic action plans based on findings of assessment of physician practice workflows and medical record documentation reviews
Maintain confidentiality of chart review results and member information
Maintain a current and in-depth knowledge of CMS guidelines related to risk adjustment, coding, documentation, as well as knowledge of new models of risk adjustment that impact Health Plan revenue

What we offer

Tuition Reimbursement for all full and part-time staff
Generous paid time off, including your birthday
Affordable and comprehensive medical, dental and vision coverage for employee and family members
Two retirement plans! 403(b) AND Employer Paid Pension
Flexible spending
Paid Student Loan Forgiveness Program (PSLF)

Fulltime

Specialty Representative/Senior Specialty Representative - Cardiovascular

At Amgen, our shared mission—to serve patients—drives all that we do. It is key ...

Location

United States , Roanoke

Salary:

89880.00 - 148325.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree
Associate's degree and 4 years of Sales experience
High school diploma/GED and 6 years of Sales experience
Bachelor's Degree and 3 years of sales experience
Associate degree and 6 years of sales experience
High school diploma/GED and 8 years of sales experience
1–3 years of sales, marketing, or clinical experience (pharmaceutical or healthcare industry preferred)
Product or hospital sales experience in the areas of oncology, cardiology, inflammation, nephrology, dermatology, rheumatology, neurology, endocrinology, hepatology, gastroenterology, bone health, respiratory, hematology, or infectious diseases
and the diseases and treatments involved with these specialties
Some experience and/or pre-graduate sales or leadership training, or a demonstrated track record of success under pressure

Job Responsibility

Provide current and comprehensive knowledge of Amgen's products and effectively communicate the clinical benefits to medical professionals to drive appropriate utilization of the products
Perform as a sales leader to achieve territory sales by delivering branded sales messages, conducting planned programs, scheduling and following-up with medical educational programs, and achieving or exceeding sales targets through both in-person and virtual engagement
Develop relationships to service and manage accounts which may include: customizing discussions and customer interactions based on understanding of customer needs, ensuring product access, resolving/triage reimbursement issues, and maintaining product contracts
Provide feedback on marketing strategy, analyze business effectiveness of sales activities and territory analysis, and develop territory plans with the District Manager
Partner with other colleagues to share best practices and seek to learn and grow as a Specialty Representative/Senior Specialty Representative
Demonstrate passion for our products and sustain that passion through the entire sales cycle while always building our brand and never losing sight of how we serve patients
Uphold Amgen Values: Be Science-Based
Compete Intensely and Win
Create Value for Patients, Staff, and Stockholders
Be Ethical

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

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Program Associate / Administrative Customer Service Representative

Job Description

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