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Program Associate / Administrative Customer Service Representative

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Robert Half

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Location:
United States , San Mateo

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Robert Half has an exciting part-time opportunity for a Program Associate / Administrative Customer Service Representative with one of our clients. Our client is seeking a highly organized, customer-focused, and detail oriented professional to support program operations, administrative processes, and day-to-day customer service activities in a fast-paced environment. This role offers a strong mix of program support, administrative coordination, and customer service, making it ideal for someone who enjoys both people-facing responsibilities and behind-the-scenes operational support.

Job Responsibility:

  • Provide administrative support for program operations and daily office activities
  • Answer and respond to incoming phone calls, emails, and customer inquiries in a timely and professional manner
  • Assist clients, customers, or program participants with scheduling, information requests, and general support
  • Maintain accurate files, records, spreadsheets, and database information
  • Process forms, applications, correspondence, and other documentation
  • Coordinate meetings, calendars, and program-related communications
  • Perform data entry, tracking, filing, and reporting tasks
  • Resolve routine customer service issues and escalate more complex concerns when appropriate
  • Support internal team members with administrative tasks and special projects
  • Ensure a high level of professionalism, confidentiality, and customer service at all times

Requirements:

  • 1+ years of experience in administrative support, customer service, office support, or program coordination preferred
  • Strong verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple priorities and meet deadlines
  • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
  • Professional demeanor and strong interpersonal skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required
  • additional education is a plus
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Parttime
Work Type:
On-site work
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