Program and Victim Services Specialist

• Conduct comprehensive needs assessments for victims/survivors of alcohol- and drug-impaired driving crashes to determine appropriate emotional support, resources, and referrals
• Develop and implement individualized case management plans, including crisis intervention, grief support, counseling referrals, basic needs assistance, and court accompaniment as appropriate
• Maintain an active caseload, providing ongoing support, advocacy, and timely referrals in alignment with organizational standards and grant requirements
• Advocate for victims/survivors by supporting the protection of their rights and educating them on the criminal and civil justice systems, as well as navigating legal, medical, and financial processes
• Maintain accurate, timely, and compliant case documentation in accordance with organizational policies and grant requirements
• Serve as the primary point of contact for office operations, including managing phones, email inquiries, mail processing, and general organizational communications
• Oversee office administration, including maintaining office systems, supplies, vendor relationships, and ensuring efficient day-to-day operations
• Provide administrative support to staff and leadership, including scheduling, document preparation, data entry, recordkeeping, and database management
• Assist in planning and coordinating community events, outreach initiatives, awareness campaigns, and fundraisers (including signature events such as the annual Walk), including logistics, materials preparation, volunteer coordination, and on-site support
• Support organizational outreach and engagement efforts through participation in community events, tabling, and public awareness activities
• Maintain flexibility to work a hybrid schedule, including a minimum of three in-office days per week, with occasional evenings, weekends, or holidays as required to support victims, court proceedings, and organizational initiatives
• Performs other duties as assigned

• Bachelor’s degree in human services, nonprofit management, communications, business administration, or related field preferred
• Minimum one year of experience in victim advocacy, case management, grief support work, nonprofit administration, office coordination, event coordination, or related field preferred
• Reliable transportation to attend court proceedings, meetings, and community events is required along with a flexible schedule
• Strong organizational skills
• detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment
• Excellent communication skills with the ability to develop and convey thoughts clearly, logically, and concisely both orally and in writing
• Ability to work both independently and collaboratively to resolve issues and maintain professionalism in an environment of changing and/or multiple priorities
• Strong work ethic with the ability to balance client-facing responsibilities and operational duties
• Demonstrated computer skills including Microsoft Excel, Word, and Outlook and familiarity with entering data into online systems
• Ability to maintain confidentiality and adhere to organizational and ethical standards
• Demonstrated commitment, passion, and compassion for the mission of the organization
• Excellent problem-solving, analytical, and collaboration skills

Experience with case management databases preferred

• Health, Dental, Vision
• Retirement 403(b) + employer matching
• 4 weeks accrued PTO
• 12 Paid Holidays per calendar year
• Up to 3 Floating Holidays per calendar year
• Paid Sick Time
• Modified Educational Assistance
• Maternal and Paternal Leave
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
• FSA, HRA
• Employee Assistance Program