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We are looking for a dependable Program Aide (Swing) to support front desk operations and resident services for a nonprofit housing program in San Mateo, California. This is a Contract position that requires strong customer service skills, sound judgment, and the ability to stay organized during a swing shift through midnight. The person in this role will serve as a welcoming point of contact for visitors and clients while helping maintain a safe, orderly, and well-supported facility environment.
Job Responsibility
Welcome visitors and residents at the front desk, answer questions, and provide courteous day-to-day support
Receive, sort, and distribute incoming mail, packages, food deliveries, and donated items to the appropriate areas
Enter and update information accurately in internal records and assist with routine administrative tasks
Monitor client arrivals and departures, including completing check-in and check-out activities as needed
Support site coverage by stepping in during staff breaks and meal periods to maintain uninterrupted front desk service
Help residents access medications in accordance with site procedures and provide general assistance with basic needs
Restock common areas and day room supplies to keep shared spaces clean, prepared, and functional
Perform evening bed checks and complete interior and exterior facility rounds to promote safety and compliance
Reinforce house guidelines, document concerns, and issue notices when necessary to address policy violations
Requirements
At least 1 year of experience in administrative support, reception, customer service, or a related environment
Strong verbal and written communication skills with a detail-focused and respectful approach
Ability to manage multiple tasks, stay organized, and respond calmly in a fast-paced setting
High attention to detail when handling records, visitor interactions, and daily site activities
Basic proficiency with Microsoft Office applications and general data entry tasks
Comfortable working collaboratively with a team while also handling responsibilities independently
Ability to work a swing shift schedule through midnight in an ongoing contract assignment