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Program Aide

United States, San Mateo · Job Posted June 17, 2026
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Job Description

We are looking for a dependable Program Aide (Swing) to support front desk operations and resident services for a nonprofit housing program in San Mateo, California. This is a Contract position that requires strong customer service skills, sound judgment, and the ability to stay organized during a swing shift through midnight. The person in this role will serve as a welcoming point of contact for visitors and clients while helping maintain a safe, orderly, and well-supported facility environment.

Job Responsibility

  • Welcome visitors and residents at the front desk, answer questions, and provide courteous day-to-day support
  • Receive, sort, and distribute incoming mail, packages, food deliveries, and donated items to the appropriate areas
  • Enter and update information accurately in internal records and assist with routine administrative tasks
  • Monitor client arrivals and departures, including completing check-in and check-out activities as needed
  • Support site coverage by stepping in during staff breaks and meal periods to maintain uninterrupted front desk service
  • Help residents access medications in accordance with site procedures and provide general assistance with basic needs
  • Restock common areas and day room supplies to keep shared spaces clean, prepared, and functional
  • Perform evening bed checks and complete interior and exterior facility rounds to promote safety and compliance
  • Reinforce house guidelines, document concerns, and issue notices when necessary to address policy violations

Requirements

  • At least 1 year of experience in administrative support, reception, customer service, or a related environment
  • Strong verbal and written communication skills with a detail-focused and respectful approach
  • Ability to manage multiple tasks, stay organized, and respond calmly in a fast-paced setting
  • High attention to detail when handling records, visitor interactions, and daily site activities
  • Basic proficiency with Microsoft Office applications and general data entry tasks
  • Comfortable working collaboratively with a team while also handling responsibilities independently
  • Ability to work a swing shift schedule through midnight in an ongoing contract assignment

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

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