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Program Aide (Overnight Shift)

United States, San Mateo · Job Posted May 27, 2026
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Job Description

We are looking for a dependable Program Aide (Overnight shift)) to support front desk operations and daily client services for a nonprofit housing environment in California. This Contract position is ideal for someone who brings a welcoming approach, strong organizational skills, and the ability to remain attentive during an overnight schedule (11:30pm Fridays into Saturdays 7:30am and 11:30pm Saturdays into Sundays 7:30am. 16 Hours Total). The person in this role will help maintain a safe, orderly setting while assisting visitors, residents, and staff with a range of administrative and service-related tasks.

Job Responsibility

  • Welcome visitors, residents, and service providers at the front desk while creating a detail-focused and supportive first impression
  • Manage incoming packages, mail, food deliveries, and donated items, ensuring materials are sorted and distributed appropriately
  • Check clients in and out of the facility and provide shift coverage during staff meal and rest breaks
  • Enter and update information accurately in tracking logs and other records to support daily operations
  • Assist clients with approved medication access and help keep shared spaces stocked with essential day room supplies
  • Reinforce site guidelines, document incidents or rule violations when needed, and communicate concerns to the appropriate team members
  • Deliver responsive customer service by answering questions, directing visitors, and supporting smooth front desk workflow throughout the swing shift

Requirements

  • At least 1 year of experience in administrative support, reception, customer service, or a related role
  • Strong verbal and written communication skills with the ability to interact professionally with diverse individuals
  • Ability to manage multiple tasks, stay organized, and adjust priorities in a fast-paced setting
  • High level of accuracy and attention to detail when handling records, check-ins, and daily operational tasks
  • Basic proficiency with Microsoft Office applications and general computer data entry
  • Comfort working collaboratively with a team while also handling front desk responsibilities independently
  • Ability to support an evening schedule through midnight in a client-facing environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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