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The Senior Consultant role focuses on leading the upgrade of Prognosis, requiring strong expertise in application monitoring and infrastructure management. Candidates should have hands-on experience with Prognosis, particularly versions 11.9 and 12.3, and possess skills in performance analysis and ITIL processes. Collaboration with various teams and technical guidance are key aspects of the role.
Job Responsibility:
Upgrade of Prognosis from version 11.9 to 12.3
Act as the primary SME for Prognosis across projects and operations
Design and implement end-to-end monitoring solutions using Prognosis
Configure dashboards, alerts, KPIs, thresholds, and reports aligned with business SLAs
Perform root cause analysis for performance, availability, and capacity issues
Integrate Prognosis with other monitoring, logging, and ITSM tools
Lead performance tuning and optimization initiatives
Provide technical guidance, mentoring, and knowledge transfer to teams
Support production incidents and problem management activities
Collaborate with application, infrastructure, network, and database teams
Create and maintain documentation, SOPs, and best practices
Participate in client discussions, solution design workshops, and architecture reviews
Requirements:
Strong hands-on experience with Prognosis (APM / Infrastructure Monitoring)
Experience with prognosis version 11.9 and 12.3
Expertise in windows administration
Expertise in performance analysis, capacity planning, and RCA
Knowledge of ITIL processes (Incident, Problem, Change)
Experience in enterprise or large-scale environments