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Professional Services Senior Specialist

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Intuit

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Location:
Canada , Toronto

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Category:
Sales

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Contract Type:
Not provided

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Salary:

92500.00 - 120000.00 CAD / Year
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Job Description:

We are seeking a Professional Services Senior Specialist to lead complex customer onboarding initiatives. This role is key to ensuring our customers experience a seamless transition from sale to solution delivery. You will bring deep technical expertise, strong project management skills, and a customer-centric approach to drive successful implementations and customer adoption and satisfaction. As a senior member of the team, you will also mentor professional services specialists, contribute to process improvements, and collaborate cross-functionally to align customer needs with product capabilities.

Job Responsibility:

  • Lead end-to-end implementation for large or complex customer engagements, ensuring timely and successful delivery
  • Serve as a trusted advisor to customers, guiding them through technical and operational aspects of onboarding
  • Develop and manage project plans, including timelines, resource allocation, and risk mitigation strategies
  • Troubleshoot and resolve technical issues, coordinating with Product and SDM teams as needed
  • Collaborate with Sales, Product, Service Delivery (migration) and Customer Success teams to ensure alignment and continuity throughout the customer lifecycle
  • Continuously evaluate and improve implementation methodologies to enhance efficiency and customer adoption and satisfaction
  • Capture and relay customer feedback to internal teams to inform product development and service enhancements
  • Provide mentorship and support to professional services specialists
  • Develop, update and maintain implementation playbooks for the team

Requirements:

  • Bachelor’s degree in business, Computer Science, or a related field
  • 5–7 years of experience in customer pre- and post sales engineering, solutions consulting, solutions delivery, and implementation
  • Strong technical knowledge in system integration, data migration, and solution configuration
  • Understanding of financial management principles, enabling you to be a credible industry expert, and understanding of in-practice workflows
  • Proven success managing complex, multi-stakeholder implementation projects
  • Familiarity with CRM and project management tools (e.g., Salesforce, JIRA)
  • Excellent communication, project management, time management, and organizational skills
  • Experience working directly with mid-market businesses and/or operations

Nice to have:

  • Exposure to enterprise-level implementations
  • Experience with QuickBooks Online Accountant (QBOA) and QuickBooks Online (QBO / QBO Advanced), Intuit Enterprise Suite (IES)
  • Knowledge of the third-party application ecosystem that connects with and enhances QuickBooks Online
  • An accounting or bookkeeping accreditation/certification (e.g., CPA, BBA)
  • Understanding of compliance and regulatory requirements in financial services
  • Strong mentoring and coaching capabilities
  • Bilingual - French/English
What we offer:
  • Cash bonus
  • Equity rewards
  • Benefits

Additional Information:

Job Posted:
December 25, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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