Professional Services Senior Project Manager

• Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization
• Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities
• Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems
• Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation
• Escalates any conflicting resource requirements that may affect delivery in a timely manner
• Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations
• Contribute to the refinement of the Rackspace Professional Services methodology
• Provide FANATICAL EXPERIENCE by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike
• Ability to travel as required
• Effectively leads, drives and executes projects using Waterfall methodology in order to achieve outcomes that meet the customer’s success criteria
• Works effectively and communicates strongly with remote teams
• Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances
• Effectively communicates upwards to senior management and stakeholders as well as downwards to project team resources
• Completes and adheres to RACI and holds people to account for their responsibilities
• Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project
• Proactively works to identify and manage project risks and issues
• Ensures appropriate response plans are developed and executed
• Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes
• Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through communication with project members
• Prepares and presents accurate reports on project progress and problems to Rackspace and client stakeholders
• Provides guidance for and assists with the creation of proposals, RFP/RFI responses, & Statements of Work (SoW)
• This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies
• Exhibits strong commercial acumen and calm gravitas when negotiating with customers or partners during contractual discussions
• Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation

• PMP/Prince2 (Practitioner) certification (minimum)
• Working knowledge/certification in one or more additional project management methodologies: PMP, PRINCE2, Foundation and Expert level certification in Azure / AWS/ GCP
• Understanding of Agile mythologies and Principles
• 8+ Years of Project Management experience in successfully delivering Cloud Transformation Projects incl. DC Migrations, Applications Modernization, DevOps Transformation, and Software Development using cloud native technologies of AWS/AZURE/GCP
• Technical conversational knowledge in the following areas: Cloud Migration Strategy and Methodology, Data centre strategy & operations, capacity, utilisation, performance backup, storage, disaster recovery, migration & consolidation, Applications Modernization, IT Service Management and Service Delivery
• Should have relevant experience in managing Medium and large project / Program
• Proven ability to organise and execute projects in a consistent, repeatable and reliable manner
• Excellent time management, communications, decision making, presentation, human relations and organization skills
• Able to resolve problems in a timely manner
• Ability to communicate technical information and ideas so others will understand
• Excellent all round knowledge of cloud technologies, IT operations, project management operations
• Ability to adapt to a rapidly changing environment
• Adept at handling shifting priorities and ambiguity
• Enterprise level use of MS Office suite and knowledge of other project management tools (JIRA, Confluence, Trello etc)
• (essential) 7+ years project management experience in scoping, planning, leading and monitoring large scale, complex technical projects from initiation through delivery preferably in managed services or hosting
• (essential) 5+ years working on technology projects including one or more of the following: Virtualisation technologies / cloud platforms, Application / platform migration, Data / storage / network migration and/or management

(desired) previous experience of directly managing other PMs / technical resources