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You will provide guidance and technical support to clients deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what’s working, what’s not, and what could be better. You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You’re creative, innovative, and you love a challenge – learning how integrations might work better around new products and technologies.
Job Responsibility:
Build custom security policies and application signatures for unique client environments
Consult and guide customers on security standard best practices methodologies and act as trusted advisor for clients on behalf of Palo Alto Networks
Analyze logs and events from the solution and supply threat analysis reports, providing input and direction as applicable
Work proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise
Mitigate web-based threats in a timely manner
Maintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments
Work with sales account team to help formulate a technical strategy to address customer business needs
Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client
Requirements:
Experience with IDS/IPS solutions and technologies
Experience leading security solutions in large environments
Deep understanding of different security threats, internet protocols, and applications
Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally our products
Strong TCP/IP networking skills
Security Clearance, or the ability to obtain one
Can effectively handle many different tasks at a time
Extensive background in internetworking, LAN, and WAN technologies required
Excellent written and verbal communication skills, with confirmed ability to communicate to senior leaders and technical peers
Project leadership experience - ability to drive organizations and resources to complete required tasks in service of end goals