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Professional Services Manager

Axon

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Location:
United States , Scottsdale

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Job Responsibility:

  • Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement
  • Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences
  • Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems
  • Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality
  • Conduct site assessments to inform hardware placement and operational design
  • Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs
  • Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions
  • Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams
  • Attend strategic customer meetings with Sales to provide technical validation and deployment context
  • Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs
  • Support RFP/RFI responses with technical and services detail
  • Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness

Requirements:

  • 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
  • Direct experience deploying hardware/software solutions in complex operational environments
  • Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
  • Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
  • Confident training presence
  • able to present technical workflows clearly to executives, end users, and technical teams alike
  • Experience working with public safety agencies, particularly law enforcement or security operations
  • Project and stakeholder management skills
  • ability to own a deployment from kickoff to success
  • A passion for emerging technology, safety, and customer success
  • Willingness to travel heavily and adapt to dynamic customer needs in the field
  • Comfortable climbing, working on/from elevated positions, and operating hand tools
What we offer:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Additional Information:

Job Posted:
December 23, 2025

Work Type:
Remote work
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