Professional Services Manager Job at Axon (Scottsdale)

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Service management professional

Job Description: Essential Job Functions: • Ensure that services consistently me...

Location

Salary:

Not provided

DXC Technology

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
Proven experience in Service and Program Management
Proficiencies in strategic planning, team leadership, and performance management
Continuous learner that stays abreast with industry knowledge and technology

Job Responsibility

Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly
Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests
Engage with clients to gather feedback, address basic concerns, and coordinate support
Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery
Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution
Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date
Generate reports on service performance and client feedback for review and action
Coordinate resources and schedules to ensure optimal service coverage

Manager, Professional Services PreSales

We are seeking a Professional Services Sales Specialist to accelerate our abilit...

Location

United States , San Francisco

Salary:

144000.00 - 172000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS
Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery
Strong commercial acumen and ability to partner with Sales to drive revenue
Excellent stakeholder management, negotiation, and communication skills
Familiarity with SaaS automation, integrations, and change management best practices
Proof of eligibility to work in the United States is required

Job Responsibility

Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics
Translate discovery insights into right-sized, outcome-focused service packages based on our core principles and methodology
Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines
Partner with Sales and Solutions to position services early in the sales cycle
Develop and maintain scoping templates, pricing calculators, and reusable playbooks
Serve as the “single source of truth” for Professional Services scoping standards across the GTM org
Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements
Develop scoping tools to facilitate self-serve scoping on certain opportunities
Collect feedback to continuously improve the scoping framework
Work with the Partnerships team to build translation of scope to partner SOWs

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , San Francisco

Salary:

177300.00 - 211775.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , Chicago

Salary:

159600.00 - 190598.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care
Proof of eligibility to work in the United States is required

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Professional Services Manager, Dedrone

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. ...

Location

United States , Scottsdale, Arizona

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
Direct experience deploying hardware/software solutions in complex operational environments
Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
Confident training presence
able to present technical workflows clearly to executives, end users, and technical teams alike
Experience working with public safety agencies, particularly law enforcement or security operations
Project and stakeholder management skills
ability to own a deployment from kickoff to success
A passion for emerging technology, safety, and customer success

Job Responsibility

Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement
Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences
Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems
Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality
Conduct site assessments to inform hardware placement and operational design
Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs
Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions
Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams
Attend strategic customer meetings with Sales to provide technical validation and deployment context
Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
snacks in our offices

Fulltime

Global Procurement Manager - HR & Professional Services

Due to exponential growth in the Global procurement team, this global leading pr...

Location

United Kingdom , London

Salary:

65000.00 - 75000.00 GBP / Year

Bramwith Consulting

Expiration Date

Until further notice

Requirements

Proven experience in strategic sourcing or procurement within a large multinational blue-chip
Strategic Sourcing and Category management experience within the relevant indirect categories (HR & Talent)
Must be degree qualified in a quantitative degree such as business, finance, economics, engineering or mathematics
Strong analytical skills and excellent use of Excel and sourcing systems

Job Responsibility

Development of a best-in-class category plan for the indirect procurement categories under your control: HR, Temporary Labour, Talent Acquisition, Learning & Development, Employee Benefits & more
Implement specific Supplier Relationship Management strategies tailored to the business needs
Identify opportunities to provide significant savings to the business through sourcing and demand management activities
Make use of the 7-step strategic sourcing process to run best-in-class sourcing projects
Recruit and develop a team of experienced procurement managers to support the future growth of the business

What we offer

Car & Bonus

Fulltime

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Boston

Salary:

66000.00 - 105600.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Professional Services Manager

Axon

Location:
United States , Scottsdale

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 23, 2025

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