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Professional Services Manager, Fleet

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Axon

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Location:
United States , Scottsdale

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is a post-sale, customer-facing, front-line role with primary duties of deploy network, hardware, and software solutions for Axon’s Fleet solutions. All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience. Location: Remotely from the United States. Travel: On the road 100% (Mon-Fri), domestic.

Job Responsibility:

  • Identify and implement solutions within minimal assistance in a fast-paced environment
  • Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations
  • Conduct training sessions with customer technical points or contact and end users on Axon specific product applications
  • Create accurate computer network diagrams and documentation for design and planning of network communication systems
  • Customer coordination and execution of field commissioning tests
  • Deliver timely and detailed project deployment reports
  • Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale
  • Escalate product irregularities and problems to Product Managers during site deployments
  • Maintain regular and predictable attendance
  • Synchronize the operation of Axon products as they apply to the Fleet solutions
  • Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products
  • Troubleshoot applications, computers, networks and products
  • Validate the quality of 12V DC sub-contractor installations

Requirements:

  • Ability to perform job functions from any location with minimal oversight
  • Ability to stand, bend, and stoop for upwards of 8 hours a day
  • Ability to lift or carry tools up-to-75 lbs. on a regular basis
  • Flexibility to take on additional projects and adapt to changes in priorities
  • Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment
  • Desire to work with a team or visit clients in person, weekly
  • 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations
  • Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred
  • Cradlepoint router or equivalent configuration, implementation and deployment knowledge
  • Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking
  • Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN
  • A valid driver’s license is required and must be maintained throughout employment

Nice to have:

  • A+, Network + or equivalent preferred
  • Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician
  • Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred
What we offer:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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