Professional Services Manager, Fleet Job at Axon (Scottsdale)

Job Description

This is a post-sale, customer-facing, front-line role with primary duties of deploy network, hardware, and software solutions for Axon’s Fleet solutions. All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience. Location: Remotely from the United States. Travel: On the road 100% (Mon-Fri), domestic.

Job Responsibility

Identify and implement solutions within minimal assistance in a fast-paced environment
Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations
Conduct training sessions with customer technical points or contact and end users on Axon specific product applications
Create accurate computer network diagrams and documentation for design and planning of network communication systems
Customer coordination and execution of field commissioning tests
Deliver timely and detailed project deployment reports
Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale
Escalate product irregularities and problems to Product Managers during site deployments
Maintain regular and predictable attendance
Synchronize the operation of Axon products as they apply to the Fleet solutions
Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products
Troubleshoot applications, computers, networks and products
Validate the quality of 12V DC sub-contractor installations

Requirements

Ability to perform job functions from any location with minimal oversight
Ability to stand, bend, and stoop for upwards of 8 hours a day
Ability to lift or carry tools up-to-75 lbs. on a regular basis
Flexibility to take on additional projects and adapt to changes in priorities
Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment
Desire to work with a team or visit clients in person, weekly
3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations
Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred
Cradlepoint router or equivalent configuration, implementation and deployment knowledge
Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking
Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN
A valid driver’s license is required and must be maintained throughout employment

Nice to have

A+, Network + or equivalent preferred
Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician
Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

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Professional Services Manager, Fleet

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