Professional Services Lead

• Lead, coach, and develop a team of Implementation Managers across EMEA
• Partner with the Customer Experience Leader EMEA to define PS strategy, optimize implementation processes, and scale the team effectively
• Provide hands-on guidance during complex implementations, serving as an escalation point
• Drive accountability for successful project delivery across your team
• Build strong relationships with cross-functional partners in Sales, Customer Success, Product, and Engineering
• Understand EMEA customer needs and scientific workflows, translating insights into actionable recommendations
• Represent Benchling's scientific and technical credibility with customers
• Track team performance metrics, identify improvement opportunities, and implement changes
• Contribute to global PS initiatives, sharing EMEA learnings and collaborating with PS leadership across regions

• MS or PhD in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or a related field
• At least 4 years of experience in a lab or R&D setting, ideally in antibody discovery, strain engineering, or process development
• 2+ years in a lead or people manager role, with demonstrated success building and developing high-performing teams
• Software implementation experience, preferably with a SaaS software company
• Strong communication skills
• Self-starter with the ability to thrive in a startup environment
• Curious, creative, and tenacious
• Ability to travel up to 25% based on customer and project needs
• Based in or willing to relocate to Zurich, Switzerland

Experience implementing SaaS software in GXP-regulated environments

• Competitive salary and equity
• Fertility healthcare and family-forming benefits
• Four months of fully paid parental leave
• Home office stipend
• Mental health benefits + wellness stipend
• Learning and development reimbursement
• 25 days vacation days + public holidays
• Company-wide Summer & Winter holiday shutdown
• Sabbaticals for 5-year and 10-year anniversaries
• Remote perks including travel to hubs
• In-office perks (Zurich Only - In Office)
• Commuter benefits (Zurich Only - In Office)