Professional Services Engineer

• Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
• Build custom security policies and application signatures, configured for our client’s needs
• Provide after hours and weekend on-call support as needed to support maintenance activities
• Analyze logs and events from the solution to perform initial troubleshooting and issue identification
• Work with our Technical Assistance Center to troubleshoot and diagnose support cases
• Maintain the Company's solution and provide mentorship on code upgrades and best practices
• Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope

• Engineer (4+ years’ experience) in professional services or similar function with BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field, or equivalent background or equivalent military experience
• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances
• Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing, firewalls and security solutions
• Strong TCP/IP networking skills
• Strong dynamic routing skills (BGP, OSPF, etc)
• Experience working with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, SAML, etc.)
• Experience working with URL filtering
• Experience working with Proxy and SSL Decryption
• Experience working with Windows and MAC OS including(debugging, editing Windows Registries, Plist, etc.)
• Experience with one or more of these vendors: Palo Alto Networks NGFW, Cisco, Checkpoint, Juniper (Netscreen), Fortinet products, Symantec/ Blue Coat, Zscaler
• Good troubleshooting skills and ability to use tools like tcpdump & Wireshark
• Good written and verbal communication skills with confirmed ability to communicate to senior leaders and technical peers
• Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering
• Attention to details, fast learner and excellent communication skills
• Be able to communicate technical information in a simplified, easy to understand manner
• Project leadership experience
• ability to drive organizations and resources to complete required tasks in service of end goals
• Possess one of more of the following industry certifications: PCNSE, CCNA/CCNP/CCIE
• Application Delivery expertise – L7 SLB / Global SLB / Traditional Link LB
• Application Performance Monitoring expertise – Response time metrics, Application identification
• Packet capture analysis / fault isolation and remediation
• In-depth knowledge and deployment experience of SD-WAN and Remote Access technologies
• Network Security expertise (IPS/IDS, ZBFW, NGFW)
• In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP)
• Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN)
• Global-scale network design
• Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM)
• Desire to learn on your feet and thrive on the bleeding edge of networking
• Business-level English and Japanese language skills

Extensive experience with a competitor’s technology