Professional Services Engineer Job at KnowBe4 (Melbourne)

Staff Professional Services Security Engineer - Focused Services

You will work firsthand with our valued customers to address their complex post-...

Location

Israel , Tel Aviv

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of hands-on technical knowledge in support, troubleshooting, and customer-facing environments
Experience as a Professional Services engineer, handling deployment, implementation, and integration projects for customers
Solid understanding of cloud infrastructure, security processes, and core concepts across AWS, Azure, and GCP
Strong knowledge of operating systems, virtual machines, and containers
Solid understanding of networking fundamentals: TCP/IP, DNS, IP routing, and security protocols/procedures (HTTP/HTTPS, IPSec, NAT)
Experience with containers and orchestrators (Openshift, Kubernetes, Docker), CI/CD pipelines, Terraform, Ansible, container registries, serverless environments
Basic to intermediate Linux skills, including filesystem navigation, user and permission management, log analysis, networking commands (curl, wget, tcpdump), system monitoring, and basic shell scripting
Familiarity with scripting and configuration formats: Python, JSON, YAML, and Bash
Strong consulting, project management, time management, and organizational skills
Proven ability to act as a trusted advisor, delivering business value and interacting effectively with technical and non-technical stakeholders

Job Responsibility

Provide customers on-site support, deployment and implementation, knowledge transfer, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Provide post sales technical support, while handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
Provide on-call support 24x7 on an as-needed basis, including travel to customer sites for critical situations to expedite resolution
Work shoulder to shoulder with the Sales and Sales Engineering Teams

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
mental and financial health resources
personalized learning opportunities

Fulltime

Professional Services Engineer

At Corelight, we believe that the best approach to cybersecurity risk starts wit...

Location

EMEA

Salary:

Not provided

Corelight

Expiration Date

Until further notice

Requirements

5+ years experience in a Professional Services Engineer role
Bachelor's degree in a technical field (or equivalent experience)
Strong background in cybersecurity
Solid verbal and written communication skills
Enjoy designing novel solutions
Understand how to scope and describe a services engagement
Robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
Zeek log experience and log analysis skills are required
Network administration, firewall configuration, and strong knowledge of TCP/IP
Windows/MacOS/Linux/Unix administration experience

Job Responsibility

Help customers improve their cybersecurity posture, with a particular focus on process optimization
Help investigate incidents
Educate on Zeek Log use, including as it relates to Corelight Suricata alerts
Design and implement technical solutions with ecosystem partners (packet brokers, asset managers, SOAR systems, etc.)
Collaboratively work with adjacent Customer Success teams to drive predicable outcomes for projects and customers
Implement queries and dashboards in SIEMs - Splunk, Elastic, Humio, etc.
Influence customers and Corelight teams and be seen as a technical expert
Collaborate with product management on product features/integrations
Work with back-end tools like Kafka and Logstash

Fulltime

Professional services delivery Engineer IV

The Professional Services Engineer IV is a senior technical expert responsible f...

Location

India

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

10+ years of experience delivering enterprise Citrix XenApp/XenDesktop or VDI-focused projects
Expert-level knowledge of Citrix technologies: Virtual Apps & Desktops, Workspace Environment Management (WEM), Director, NetScaler Gateway, PVS/MCS, StoreFront
Strong experience with Windows Server, Active Directory/GPO, AVD or other cloud VDI solutions, and supporting infrastructure
Advanced troubleshooting skills across Citrix, VDI, networking, storage, and virtualization (VMware Required, OpenStack Desired)
Proven experience leading complex enterprise implementations and migrations
Strong communication skills, including experience presenting to technical and executive audiences

Job Responsibility

Lead the design of scalable, secure, and resilient Citrix XenApp, XenDesktop, and VDI architectures
Develop high-level and low-level designs, implementation plans, test plans, and migration strategies
Execute complex deployments, upgrades, and migrations of Citrix solutions including Delivery Controllers, StoreFront, Workspace app, Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler, and profile management
Lead large-scale customer engagements with ownership of project architecture, technical quality, deliverables, and timelines
Act as the highest-tier escalation point for Citrix and VDI-related issues
Provide expert guidance on best practices, performance optimization, capacity planning, disaster recovery, and operational excellence
Partner with customer leadership teams to translate business needs into technical solutions
Deliver workshops, design sessions, and knowledge-transfer activities
Produce clear documentation, including architecture diagrams, runbooks, operational guides, and executive-level summaries
Work closely with project managers, solution architects, product teams, and other engineering towers on integrated solutions

Fulltime

Professional Services DevOps Senior Engineer

Be part of a team where your work takes center stage, shaping the future of soft...

Location

Australia , Sydney

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

7+ years experience with Continuous Integration tools: CI Server, Git, Artifactory, Jenkins, Maven, Docker, NPM with a strong understanding of security implications
Ability to build secure software delivery pipelines with Docker, npm, Java, Pypi etc.. with various DevOps tools such as Git, Binary repositories management, Binary scanning, and Continuous integration including experience with security tools and practices
Good understanding of infrastructure & operations - storage, network, computer, security, cloud (public, on-prem) with a strong emphasis on secure configurations and vulnerability management
Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible, Kubernetes and an understanding of secure deployment methodologies
Hands on experience in Linux - Mandatory
Hands on experience with cloud infrastructure - AWS / Azure / GCP - Mandatory, including knowledge of cloud security best practices and services
Experience with customer facing with great interpersonal and customer service oriented skills, capable of discussing and implementing security solutions with customers
Experience with server side software on-premise and in the cloud including security architecture and secure coding practices
Experience with Software Architecture design and product development with an understanding of security by design principles
Uncompromising will to learn and stay current with emerging security threats and technologies

Job Responsibility

Work with JFrog customers to design, setup and build secure CI/CD pipelines and DevSecOps platform using JFrog products and other cutting edge technologies and practices like Docker, Kubernetes, IaC and Cloud Native, with a strong focus on security best practices
Team up with Sales, Customer Success, Support, Product and R&D while work directly with Devs and DevOps Pros to ensure success with the customer’s DevSecOps journey using the JFrog platform
Setup, design and build secure CI pipelines with Docker, NPM, Java, Pypi etc.. (Binary Repositories, Distribution to Devices and Continuous Build Tooling) incorporating security scanning and vulnerability management
Train the open source community and JFrog customers on DevSecOps principles and security best practices
Influence the features and roadmap of JFrog tools based on customer needs, with a focus on security enhancements
Keep current with the latest technology trends related to DevOps,DevSecOps and the landscape of CI/CD Technology and security
Work closely with our customers and community to build solid relationships addressing their security concerns within the DevOps pipeline

Electrical Professional Engineer

Location

United States , Baton Rouge

Salary:

Not provided

G.E.C., Inc. (GEC)

Expiration Date

Until further notice

Requirements

Graduate Engineer – Bachelors of Science in Electrical Engineering (from an ABET accredited program)
Registered as a Professional Engineer in the State of Louisiana or ability to gain through reciprocity within 6 months
Strong background in electrical power systems design, construction, and construction drawing bid package preparation for distribution systems, generators, and AC drives
Experience of 8 years minimum in power system engineering
Modeling utilizing ETAP or similar software
Equipment and electrical distribution modeling
Arc flash analysis and incident energy calculations
Protective device coordination and voltage drop calculations
Duct bank analysis
Electrical construction related experience (480V to ~35kV)

Job Responsibility

Providing engineering and technical support within the Electrical Engineering Department through services such as project development, detailed project planning, front-end engineering and detailed design, opinion of construction cost, and technical construction engineering and inspection for a variety of electrical projects
Use of engineer seal is required for projects that applicant is in responsible charge
Responsible for providing engineering and technical support within the Engineering Division
Prepares or directs preparation and modification of reports, specifications, plans, construction schedules, and project designs
Analyzes reports, maps, drawings, blueprints, tests, and aerial photographs for planning and design
Uses computer assisted engineering and design software and equipment to prepare engineering and design documents
Directs CAD personnel to convert designs to working drawings
Performs quality control/quality assurance review of engineering documents
Visits construction site to monitor progress and other duties per the client contract documents
Assists in pricing, estimating, scoping, marketing strategies, and business development for proposed projects

What we offer

401(k)
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Accounts
Life and AD&D Insurance
Disability Insurance
Voluntary Benefits
Vacation Time Off
Sick Time

Fulltime

Director of Professional Services

Lead all aspects of delivery excellence across the region, from client implement...

Location

United States , Boston

Salary:

Not provided

Aptitude Software

Expiration Date

Until further notice

Requirements

10+ years of experience in Professional Services, Consulting, or Program Delivery roles within enterprise software, preferably SaaS organizations
5+ years of people leadership experience, managing regional or cross-functional delivery teams
Experience leading teams through business or operational model transformation, ideally shifting from traditional software to SaaS
Proven success working with or building partner delivery ecosystems to scale Professional Services reach and capacity
Deep understanding of customer lifecycle management in a SaaS or subscription-based business model
Proven success managing P&L, service operations, and client delivery at scale
Strong background in enterprise software implementation, ideally in financial services, or ERP
Demonstrated ability to influence at executive levels, manage complex stakeholders, and deliver measurable client outcomes
Commercial acumen with experience in pricing, forecasting, and contract negotiation
Strong communication, leadership, and analytical skills, with a passion for driving excellence and innovation in delivery

Job Responsibility

Build, lead, and inspire a distributed team of Project Managers, and Consultants across North America
Foster a culture of accountability, collaboration, and continuous improvement that emphasizes client success and professional growth
Hire, mentor, and develop high-performing talent
Provide clear career paths and support individual development plans
Champion diversity and inclusion
Be a visible advocate for Professional Services
Own regional Professional Services P+L, including revenue forecasting, margin management, and utilization optimization
Oversee all aspects of client and partner delivery
Implementation, advisory, and managed services, ensuring consistency, quality, and scalability
Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation

What we offer

401(k) retirement plan with matching
Competitive vacation and paid time off
Healthcare benefits – medical insurance, dental insurance and vision plans
Pre-tax saving accounts
Life and Disability Insurance
ShareSave scheme (ability to purchase company shares on preferential terms)
Flexible working conditions and hybrid work model

Fulltime

Professional Services Manager

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. ...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
Direct experience deploying hardware/software solutions in complex operational environments
Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
Confident training presence
able to present technical workflows clearly to executives, end users, and technical teams alike
Experience working with public safety agencies, particularly law enforcement or security operations
Project and stakeholder management skills
ability to own a deployment from kickoff to success
A passion for emerging technology, safety, and customer success

Job Responsibility

Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement
Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences
Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems
Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality
Conduct site assessments to inform hardware placement and operational design
Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs
Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions
Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams
Attend strategic customer meetings with Sales to provide technical validation and deployment context
Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Professional Services Manager, Dedrone

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. ...

Location

United States , Scottsdale, Arizona

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
Direct experience deploying hardware/software solutions in complex operational environments
Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
Confident training presence
able to present technical workflows clearly to executives, end users, and technical teams alike
Experience working with public safety agencies, particularly law enforcement or security operations
Project and stakeholder management skills
ability to own a deployment from kickoff to success
A passion for emerging technology, safety, and customer success

Job Responsibility

Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement
Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences
Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems
Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality
Conduct site assessments to inform hardware placement and operational design
Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs
Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions
Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams
Attend strategic customer meetings with Sales to provide technical validation and deployment context
Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
snacks in our offices

Fulltime

Professional Services Engineer

KnowBe4

Location:
Australia , Melbourne

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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