Professional services delivery Engineer IV Jobs

Rackspace

Location:
India

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Professional Services Engineer IV is a senior technical expert responsible for designing, implementing, and optimizing enterprise Citrix XenApp and VDI solutions for customers. This role provides deep technical leadership across the full project lifecycle—assessment, architecture, deployment, migration, and ongoing enablement—while serving as a trusted advisor to both internal teams and client stakeholders. The Engineer IV operates with a high level of autonomy, drives complex engagements, and mentors junior engineers.

Job Responsibility:

Lead the design of scalable, secure, and resilient Citrix XenApp, XenDesktop, and VDI architectures
Develop high-level and low-level designs, implementation plans, test plans, and migration strategies
Execute complex deployments, upgrades, and migrations of Citrix solutions including Delivery Controllers, StoreFront, Workspace app, Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler, and profile management
Lead large-scale customer engagements with ownership of project architecture, technical quality, deliverables, and timelines
Act as the highest-tier escalation point for Citrix and VDI-related issues
Provide expert guidance on best practices, performance optimization, capacity planning, disaster recovery, and operational excellence
Partner with customer leadership teams to translate business needs into technical solutions
Deliver workshops, design sessions, and knowledge-transfer activities
Produce clear documentation, including architecture diagrams, runbooks, operational guides, and executive-level summaries
Work closely with project managers, solution architects, product teams, and other engineering towers on integrated solutions
Mentor and coach Professional Services Engineers across the team, contributing to capability development and standards

Requirements:

10+ years of experience delivering enterprise Citrix XenApp/XenDesktop or VDI-focused projects
Expert-level knowledge of Citrix technologies: Virtual Apps & Desktops, Workspace Environment Management (WEM), Director, NetScaler Gateway, PVS/MCS, StoreFront
Strong experience with Windows Server, Active Directory/GPO, AVD or other cloud VDI solutions, and supporting infrastructure
Advanced troubleshooting skills across Citrix, VDI, networking, storage, and virtualization (VMware Required, OpenStack Desired)
Proven experience leading complex enterprise implementations and migrations
Strong communication skills, including experience presenting to technical and executive audiences

Nice to have:

Citrix CCP-V, CCE-V, or equivalent advanced certifications
Experience with Azure Virtual Desktop, Citrix Cloud, or hybrid cloud architectures
Working knowledge of scripting and automation (PowerShell)
Familiarity with ITIL, service delivery frameworks, and enterprise project methodologies
Intermediate knowledge of Vmware Platform with the ability to navigate vSphere and vCenter
Intermediate knowledge of Windows Operation System

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Professional services delivery Engineer IV