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The Consultant role is a hands-on, individual contributor position responsible for guiding our Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively. Consultants are proficient in both the technical configuration of the Gong platform and the best practices of revenue operations. You will manage multiple projects concurrently, executing core functional tasks such as process mapping, solution configuration, and quality assurance to deliver a best-in-class implementation experience.
Job Responsibility:
Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution
Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements
Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation
Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live
Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare
Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment
Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools)
Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides
Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities
Requirements:
4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations
Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps)
Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure)
Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics)
Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams
Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams
What we offer:
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
Mental Health benefits with covered therapy and coaching
401(k) program to help you invest in your future
Education & learning stipend for personal growth and development
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Company-wide recharge days each quarter
Work from home stipend to help you succeed in a remote environment