This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Engaging with our customers to understand their business requirements
Compiling SOW to articulate the solution to confirm the client needs
Creating project plans to fulfill client needs
Collaborating with the Development Team to scope customer specific rules
Adding your insight and experience into how to develop and grow the role and team
Actively communicates with the product management teams to enhance product capabilities to meet our customers’ needs
Provides input on optimising internal processes and procedures
Apply expertise knowledge of our RDY systems to inform our customers in order to drive usage and adoption through best practice
Ownership of the Customer Resolution Centre through undertaking audits and systems health checks for customers
Provide subject matter expertise and advice regarding the customers current system usage and set-up and clearly articulate resolutions
Deliver estimates for the design and development phase in partnership with the Customer Success Manager, Technology Team, and other subject matter experts
Creates technology focused demonstration scenarios and carry out the demonstrations with customers where applicable
Meet set revenue targets for completed work on a quarterly basis
Execute on the findings or collaborate with subject matter experts internally to resolve the customers challenges
Along with the CSM, track solutions through all phases and escalate issues to maintain effective governance, reporting and control
Contribute to the common one team mindset that includes collaboration and a sense of joint responsibility between ReadyTech, Partners and its customers
Travel may be required
Requirements
Relationship and stakeholder management at all levels
Excellent project and time management skills
Problem solving skills with the ability to think outside the box when it comes to solving customers problems
Excellent Customer service skills
An inquisitive and self-starting nature when it comes to learning
Good understanding of technical jargon and strong technical aptitude
Ability to work autonomously and in a team
Adaptable and flexible to change
Understand either NZ or Australian payroll compliance (knowing both would be incredible)
A working knowledge of time and attendance (desirable)
Australian award application knowledge (desirable)
Ready Workforce and/or HR3 (advantageous)
Understanding of technology design and delivery
Track record of building effective working relationships with cross functional teams such as Sales, Development, Customer Success and Support
Proven project management experience in a professional services environment
Documenting of customer’s requirements, creating materials and running workshops
Demonstrate positive team behaviours to contribute to creating a supportive environment and company culture
Proficiency working in highly Agile environment
Experience working with a blend of skill sets including ability to communicate effectively with audiences of different technological knowledge
Nice to have
A working knowledge of time and attendance
Australian award application knowledge
Ready Workforce and/or HR3
What we offer
A day off for your birthday
Additional 4 days of leave each year
ReadyTecher Awards each quarter with chance to win flights and accommodation to Hamilton Island
Hybrid work with in-house baristas in Sydney
Access to Sonder 24/7
Company top-up of Government parental leave
Additional paid leave for miscarriage, endometriosis and menopause