CrawlJobs Logo
Smartsheet Logo Smartsheet · IT - Software Development

Professional Services Business Development Director

United Kingdom, London · Job Posted May 14, 2026
Apply Position
Job Link Share

Job Description

Smartsheet is looking for an experienced individual contributor, Professional Services Business Development Director to join the Professional Services Sales team. As a Client Services Director, you will have a professional services bookings target, responsible for selling Smartsheet’s portfolio of PS offerings to help accelerate customer’s adoption of the Smartsheet platform across a variety of intelligent work management solutions. You will be a sales overlay across two Enterprise Sales teams made up of approximately 10-15 territories in the EMEA region. You will manage the end-to-end sales process of services-only opportunities and collaborate closely with Account Executives on solution sales opportunities involving software licensing and services. This role reports to the Director of Professional Services Sales and Customer Outcomes in the EMEA region.

Job Responsibility

  • Understand Smartsheet’s evolving portfolio of professional services offerings and capabilities and how these map to different Solution use cases and Customer / Team maturity levels
  • Create services-specific territory plans outlining priority accounts, big bets, and stakeholder relationship maps that will contribute into Account Executives’ overall account and territory plans
  • Accurately forecast professional services monthly and quarterly bookings for your aligned territories
  • Diligently manage pipeline hygiene in Salesforce and Clari, ensuring opportunity stage, value, close date, MEDDIC fields, and next steps notes
  • Develop new business and follow-on expansion services pipeline through tailored outbound campaigns
  • Triage and oversee a smooth and effective technical scoping portion of the sales process, which will be executed by Solutions Engineers, Solutions Architects, and/or Solutions Consultants
  • Lead the presentation of Solution proposals with experience landing compelling value propositions at multiple levels of a Customer organization: individual contributor, manager, executive
  • Lead negotiations on pricing and other terms for custom SOWs and packaged services
  • Oversee a smooth and effective transition post sales to the Professional Services Delivery resources assigned to the projects sold
  • Monitor projects during delivery, keeping relationships active with key Customer stakeholders, ready to assist with any risk, issue, escalation resolution or follow-on opportunity identification and execution
  • Perform other duties as assigned

Requirements

  • 5+ years of experience carrying a £3M+ annual services bookings quota for Enterprise (>5k employee) customers, frequently closing Professional Services opportunities >£100K
  • Excellent verbal and written communication skills including needs analysis discovery, solution positioning, business justification, and proven closing techniques
  • Experience leading effective outbound services pipeline generation motions
  • Eagerness to utilize AI workflows and tooling to scale impact
  • Prior experience working in SaaS
  • Ability to travel, as needed, up to 25%
  • Ability to be in the London office at least 1 day per week, preferably 2-3 days per week
  • BS degree or equivalent
  • Legally eligible to work in the UK on an ongoing basis

What we offer

  • Employer-paid Private Medical and Dental, additional cost for family members
  • Monthly contributions toward your pension
  • Monthly stipend to support your work and productivity
  • 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account
  • Teleworking options from any registered location in the UK (role specific)
Smartsheet - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Professional Services Business Development Director

8 matching positions

Business Development Director

Location
Location
United Kingdom , West London
Salary
Salary:
90000.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience operating at Business Development Director level or within a senior commercial leadership role
  • Strong background within Facilities Management, Building Services, M&E, or Hard Services
  • Demonstrable track record of winning and developing large-scale FM or M&E contracts
  • Excellent commercial awareness and strategic thinking ability
  • Strong negotiation, presentation, and relationship-building skills
  • Ability to influence senior stakeholders and decision-makers
  • Self-motivated, ambitious, and target-driven approach
  • Full UK driving licence preferred
Job Responsibility
Job Responsibility
  • Identify, target, and secure new business opportunities across FM, M&E, and Hard Services
  • Develop and maintain strong relationships with key stakeholders, consultants, and clients
  • Lead tender submissions, presentations, and commercial negotiations
  • Drive strategic growth initiatives and support long-term business objectives
  • Manage the full sales cycle from prospecting through to contract award
  • Collaborate with operational and senior leadership teams to ensure successful bid delivery
  • Monitor market trends, competitor activity, and emerging opportunities
  • Represent the business professionally within the industry and at client meetings
What we offer
What we offer
  • £90,000 basic salary
  • Permanent, long-term opportunity
  • Senior leadership role within a growing business
  • Opportunity to influence strategic growth and business direction
  • Supportive and collaborative working environment
  • Excellent career progression potential
  • Fulltime
Read More
Arrow Right

Business Development Director

This is not a maintenance role. This is for someone who knows how to build, infl...
Location
Location
United Kingdom
Salary
Salary:
80000.00 - 100000.00 GBP / Year
idexconsulting.com Logo
IDEX Consulting Ltd
Expiration Date
September 06, 2026
Flip Icon
Requirements
Requirements
  • Proven success in a senior business development or commercial leadership role
  • Strong background within insurance, financial services or a regulated professional services environment
  • Track record of delivering measurable revenue growth
  • Exceptional relationship-building and influencing capability
  • Entrepreneurial mindset with the ability to operate strategically and tactically
  • Gravitas, credibility and high levels of commercial acumen
Job Responsibility
Job Responsibility
  • Developing and executing a national business development strategy
  • Building senior relationships with clients, introducers and partners
  • Identifying acquisition, cross-sell and growth opportunities
  • Working closely with executive leadership to drive commercial performance
  • Leading major pitches, negotiations and strategic conversations
  • Collaborating across multiple business units to maximise market opportunity
  • Using insight, data and market intelligence to stay ahead of competitors
What we offer
What we offer
  • Executive Package
  • Bonus
  • LTIP
  • Fulltime
Read More
Arrow Right

Director, Professional Services, Netsec (Central & Eastern)

As the Director of Professional Services for NAM Central and Eastern Strategic s...
Location
Location
United States , Austin
Salary
Salary:
230000.00 - 268250.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in Professional Services, Customer Success, or Technical Support within a high-growth SaaS/Cloud environment
  • 5+ years in a formal leadership role managing regional and/or matrixed teams
  • Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT
  • Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components
  • Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog health, and optimizing project closure rates
  • Experience with Professional Services Automation (PSA), Sales Management (e.g., Salesforce), and Business Intelligence (BI) tools (e.g., Tableau)
  • Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients
  • Excellent communication skills with the ability to articulate complex technical concepts to diverse audiences
  • Ability to travel up to 25%+ domestically to customer sites and internal business meetings
Job Responsibility
Job Responsibility
  • Set the strategic vision and direction for all post-sales technical service delivery, ensuring consistent, high-quality execution for NetSec Products
  • Act as the single point of accountability for technical services, ensuring alignment with GCS, Sales, Product, and Engineering to deliver business outcomes
  • Serve as the Leadership Sponsor for strategic accounts, engaging with executive customer stakeholders to provide value reviews and resolve high-stakes escalations
  • Build and develop a high-performing team by hiring, mentoring, and managing performance in line with defined capability requirements
  • Drive key business objectives including consultant utilization, service sales growth, service margin, and customer satisfaction (CSAT)
  • Collaborate with sales leadership, product, portfolio, and support teams, acting as the Professional Services liaison to enable client success
  • Drive continuous improvement across delivery through automation and AI to enhance efficiency, quality, and scale
  • Standardize and optimize the NetSec operating rhythm and delivery practices to improve service health and reduce Time to Value (TTV)
  • Fulltime
Read More
Arrow Right

Business Development Director

We’re looking for a Business Development Director to join Valtech’s high-perform...
Location
Location
United Kingdom
Salary
Salary:
Not provided
valtech.com Logo
Valtech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in business development, sales or client engagement within digital consultancy, tech or transformation environments
  • Proven success opening new enterprise accounts ideally in Financial Services—banking, insurance or fintech preferred
  • A hunter mindset: proactive, persistent, creative and commercially sharp
  • Ability to build strong senior relationships across C-suite and leadership roles
  • Strong commercial acumen with a knack for shaping value-led propositions and negotiating profitable outcomes
  • Experience working with strategic technology partners or alliances
  • Deep understanding of FS market trends, digital transformation drivers and industry dynamics
  • Excellent communication and presentation skills, confident with executive audiences
  • Consultative, solutions-focused approach with experience working alongside multidisciplinary teams
  • Highly organised, self-motivated and accountable—someone who thrives on driving pipeline and delivering growth
Job Responsibility
Job Responsibility
  • Identify and develop new opportunities across enterprise clients in banking, insurance, fintech and professional services
  • Build and execute targeted prospecting plans to break into high-value accounts
  • Develop trusted relationships with senior stakeholders, from C-suite to heads of technology, digital and transformation
  • Represent Valtech at industry events, forums and roundtables—raising our profile and creating meaningful connections
  • Translate client challenges, market trends and regulatory shifts into compelling value propositions
  • Collaborate closely with Bid Management, the Vertical Portfolio Director and cross-functional teams to create winning proposals and pitches
  • Partner with our Growth teams to shape strategic account plans and multiyear engagement opportunities
  • Support our Partner Alliances team on co-sell opportunities, referrals and market intelligence
  • Lead opportunity qualification—shaping win themes, advising on commercial structures, and supporting bid conversion
  • Contribute to thought leadership and go-to-market initiatives that strengthen Valtech’s reputation within Financial Services
What we offer
What we offer
  • Flexibility, with remote and hybrid work options
  • Career advancement, with international mobility and professional development programs
  • Learning and development, with access to cutting-edge tools, training and industry experts
  • Fulltime
Read More
Arrow Right

Director, Business Development

Under general direction with a high level of autonomy, uses extensive knowledge ...
Location
Location
United States
Salary
Salary:
100000.00 - 140000.00 USD / Year
raymondjames.com Logo
Raymond James
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s: Business Administration, Bachelor’s: Marketing
  • General Experience - 3 to 6 years
  • Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
  • Knowledge of fundamental concepts, principles and practices of the company sponsored retirement plan industry
  • Skill in identifying the needs of plan sponsors through effective questioning and listening techniques
  • Skill in supporting advisors in efforts to grow their business
  • Skill in organizing, managing, and tracking multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
  • Skill in preparing and delivering clear, convincing, and professional sales presentations to small and large audiences
  • Skill in problem solving sufficient to effectively analyze, research and resolve inquiries and issues in a timely manner
  • Skill in analyzing business processes and identifying process improvement opportunities
Job Responsibility
Job Responsibility
  • Create new and manage existing relationships with retirement plan specialist, Registered Investment Advisors, financial advisors/brokers and agents to generate required production/sales revenue from service offerings throughout a given territory
  • Lead projects, programs or processes with significant business impact involving cross-functional teams
  • Develop tactical plans and complete complex assignments with substantial latitude for unreviewed actions or decisions
  • Provide comprehensive solutions to complex problems or needs
  • Build and maintain relationships with financial advisors to generate revenue within a specific territory
  • Identify, qualify and engage with retirement plan specialist advisors in territory
  • Build mutually beneficial, long-term business relationships with retirement plan specialist advisors in territory
  • Assist with educating financial advisors on the benefits of offered services for their clients through individual or group meetings presentations, including branch visits, seminars, and conferences/trade shows
  • Develop and implement business plans for the territory to deliver on sales goals
  • Present sales activities at weekly meetings
  • Fulltime
Read More
Arrow Right

Business Development Director

Help us win new dream clients by collaborating with our industry-leading creativ...
Location
Location
United States , NY, DC, Oakland
Salary
Salary:
95000.00 - 120000.00 USD / Year
bluestate.co Logo
Blue State
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in business development or account management within an agency, public relations, or communications firm, or directly comparable experience working inside a corporation or institution
  • Extensive direct experience working within the nonprofit, or corporate vertical, either inside a relevant corporation or institution, or as a vendor or service provider
  • Proven track record of managing and building relationships with new clients or the ability to retain and grow existing clients
  • A proven track record of delivering consistent revenue growth
  • History of consultative sales with large average deal size strongly preferred
  • Exceptional communication skills and ability to write quickly
  • Entrepreneurial, self-motivated mentality
  • driven at all times to meet and exceed goals
  • Ability to work with all levels within the team and across the organization
  • Excellent in-person presentation skills, relationship building and experience in contract negotiation
Job Responsibility
Job Responsibility
  • Manage proposal and pitch process
  • Sell Blue State offerings and services to brands, nonprofits, and advocacy organizations
  • Develop and present new creative concepts to prospective clients in collaboration with experts from our creative, strategic, technical and account management teams
  • Communicate Blue State's value proposition to prospective clients in a manner appropriate for the target audience of C Suite executive and/or nonprofit leadership
  • Develop contracts and scopes of work in collaboration with internal teams to help set pricing, client goals, and program objectives
  • Negotiate pricing and scope of work with prospect
  • Build, manage and continually develop a sales pipeline to achieve new business targets
  • Originate and develop new leads in targeted verticals through traditional and creative approaches to outbound sales
  • Attend conferences, promote Blue State collateral, and collaborate with the marketing team to generate awareness of Blue State
  • Qualify and manage inbound leads
What we offer
What we offer
  • Unlimited time-off (inclusive of sick, personal, and vacation days)
  • $1,250 annually in professional development funds
  • Competitive health, dental, and vision insurance
  • Flexible and health savings accounts
  • 401K & employer match
  • Generous paid holiday schedule
  • 12-week fully-paid parental leave for all parents-to-be
  • Short-term and long-term disability insurance
  • Pre-tax commuter benefits
  • Remote work flexibility
  • Fulltime
Read More
Arrow Right

Business Development Director

Our Business Development Director is a senior role and expert within Made Tech a...
Location
Location
United Kingdom , Bristol; London; Manchester; Swansea
Salary
Salary:
Not provided
madetech.com Logo
Made Tech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in new business development within the UK public sector, from a standing cold start
  • Exemplary track record of finding, shaping and winning significant new multi-million £ contracts across the UK public sector
  • Detailed experience of how the public sector operates, the key trends in the transformative delivery of IT solutions, how these are delivered and proven experience of negotiating various commercial agreements with large public sector clients
  • Proven experience in business development within the UK public sector
  • A strong understanding and demonstration of professional services sales
  • Strong strategic thinking, leadership, and the ability to drive growth and deliver against targets
  • Excellent communication, presentation, and persuasive skills to influence decisions at executive levels
  • Expertise in business development processes, qualification, competitor assessment, commercial models and how to construct T&M, Fixed Price and other risk share arrangements, cost models and margin optimisation, contract negotiation and risk identification
  • Strong outreach and networking skills to build effective relationships with senior stakeholders
  • Knowledge of technology delivery and agile methodologies, especially in the IT and digital services sectors
Job Responsibility
Job Responsibility
  • Identifying brand new business opportunities, agreeing a prioritised list with Industry Directors, shaping pursuit and win plans, mobilising support to progress and shape opportunities to position Made Tech as the preferred solution and progressing the sale all the way to close
  • Creating business development strategies and opportunity win plans to ensure long-term success and meet annual targets
  • Building and maintaining strong relationships with senior government officials as a trusted advisor to understand various industry and client requirements and trends, shape and present appropriate market and client focused solutions
  • Understanding public sector procurement processes, government frameworks, and influencing procurement teams and SRO’s on procurement, business requirements and specific solutions to meet industry and client needs
  • Understanding the various types of commercial arrangements, the pros and cons of each and be able to construct commercial arrangements that work for all parties
  • Reaching and influencing new stakeholders at multiple levels of the government organisation to achieve objectives and deliver results and shape vision and solution
  • Possessing a deep understanding of government client needs, digital service concepts, technology trends, and the competitive landscape
What we offer
What we offer
  • 30 days of paid annual leave plus bank holidays
  • Flexible Parental Leave options
  • Part time remote working for all our staff
  • Paid counselling as well as financial and legal advice
  • Private Medical Insurance
  • Flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
  • Optional social and wellbeing calendar of events
  • Fulltime
Read More
Arrow Right

Director, Professional Services

The Director, Professional Services is responsible for leading a team of Profess...
Location
Location
United Kingdom; Canada , London; Toronto
Salary
Salary:
133800.00 - 187400.00 CAD / Year
hootsuite.com Logo
Hootsuite
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive years of relevant work experience preferably in a high-growth and fast-paced SaaS environment or equivalent combination of education and/or experience
  • Experience in Social Media strongly preferred
  • Proven leadership experience, executive-level communication capability and interpersonal skills with the ability to influence and drive business outcomes
  • Open Communication: clearly conveys thoughts, both written and verbal, listening attentively and asking questions for clarification and understanding
  • Commitment to Results: demonstrating high performance, challenging self and others to consistently deliver results
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships
  • Influence: asserts own ideas and persuades others, gaining support and commitment while mobilizing people to take action
  • Priority Setting: Focuses time/energy on the most important issues/opportunities
Job Responsibility
Job Responsibility
  • Lead a world-class Professional Services organization that ensures our customers realize maximum value of their Hootsuite tech stack through strong onboarding, training, and ongoing technical and strategic support
  • Hire, coach, and develop a high-performing management team, fostering a culture of deep customer focus, collaboration, over-achievement, and continuous learning
  • Perform full scope of people management practices, including performance management and DE&I
  • Drive and influence Professional Services outcomes including time to value, services consumption, and services revenue growth while contributing to Hootsuite’s overall customer retention and growth targets
  • monitor customer CSAT, onboarding and health scores to identify trends, and recommend ways to improve the customer experience through services
  • Define, refine and proactively report key operational metrics related to Professional Services including team utilization rate, consumption, renewal rate, and services revenue growth
  • Determine profitability of the paid Professional Services offerings your team is responsible to maximize revenue and eliminate situations where projects are unprofitable
  • Collaborate with senior leaders and stakeholders in the Global Revenue Organization to identify, create, and drive delivery of new value-add services that drive retention and expansion with our customers
  • Support the Global Revenue Organization in scoping and positioning Professional Services to our prospects and customers
  • Partner with our Partner team to determine if and when we should position partner support on our projects
What we offer
What we offer
  • Health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • Group RRSP plan with a company match of up to 4% of base salary (Canada)
  • 401k Plan with a company match (up to 4% of base salary) (US)
  • Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees after 12 months
  • Fulltime
Read More
Arrow Right