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Professional Conduct Administrator

United Kingdom, Bracknell · Job Posted January 11, 2026
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Job Description

We’re looking for a Professional Conduct administrator to provide effective administration support to the professional conduct process of CIOB members, liaising closely with Governance colleagues and Investigators to ensure the smooth running of the process in line with the Disciplinary Regulations. You will also be an active member of our Governance department.

Job Responsibility

  • Provide administrative support to the professional conduct process by administering the arrangements for Committee meetings and hearing, including liaising with the Committee members, lawyers and members as appropriate, organising meeting requirements, travel and accommodation as appropriate
  • Supporting the Professional Conduct Officer with the running of Mandatory CPD audits as first line support for queries and the management of spreadsheets and outcomes
  • Administration for the disciplinary process for the non-performers. This involves drafting of standard returns and collation of evidence packs for the CPD disciplinary process
  • Update the CRM and other Institute systems with each stage of the disciplinary process, including but not limited to the compliance notes and outcomes with cost orders
  • Support the Professional Conduct Officer with the Company Membership Scheme process as first line support for queries and the management of spreadsheets and outcomes

Requirements

  • Proven excellent administration and organisational skills
  • Strong attention to detail, high level of diligence and ability to keep accurate records
  • Excellent communication skills both written and verbal, with the ability to communicate at all levels from senior staff, technical experts to members of the public
  • Ability to manage and prioritise a busy workload, in line with agreed processes
  • Proven experience in dealing with confidential matters
  • Strong IT skills with experience in Microsoft Office, Teams and CRM systems

What we offer

  • 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
  • Private pension scheme with employer contributions and free pension advice
  • Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
  • Enhanced family-friendly policies and life assurance
  • Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
  • Learning and development tailored to your career growth
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