Products and Services Analyst Job at Vodafone (Lisboa)

Customer Service Analyst

Entry-level position responsible for assisting in customer related activities an...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bilingual proficiency in Spanish and English (oral and written) required
additional European languages (e.g., Italian, German) preferred
Excellent verbal and written communication skills with proven experience in a business or financial environment
Superior investigative and analytical skills including ability to understand and interpret statistics and metrics
Proven ability in problem-solving and crisis management
Exceptional planning, organizational, time management, and prioritization skills
Highly accountable, self-reliant, and results-oriented with ability to influence stakeholders
Demonstrated experience in driving process improvements
Strong influencing and persuasion skills capable of engaging effectively with colleagues and clients

Job Responsibility

Manage portfolio of high-profile clients ensuring timely and professional resolution of all queries and issues
Proactively identify, investigate, and resolve client problems collaborating with internal teams and escalating when necessary
Drive client satisfaction through regular proactive engagement, calls, visits, and clear communication on critical updates
Provide and analyze client performance data (MIS/scorecards) to enhance productivity and promote self-service solutions
Initiate and support digitization projects focused on query reduction and increased adoption of self-service tools
Coordinate special transactions (e.g., mergers, acquisitions) and ensure adherence to all departmental standards, KPIs, and robust control environment
Maintain up-to-date knowledge of market and regulatory requirements impacting client portfolio
Ensure comprehensive logging and management of all client interactions within designated service tracking system
Provide comprehensive guidance and support to clients on both global and local payment procedures via phone and email
Act as language resource for Top 650 clients providing support in Spanish to facilitate effective communication and expedite issue resolution

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits supporting well-being, living well and saving well
Inclusive workplace environment

Fulltime

Asset Servicing Intermediate Analyst

Working at Citi is far more than just a job. A career with us means joining a te...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-5 years of relevant experience in asset servicing, operations, or a related financial services role
Basic to intermediate level experience with a demonstrated understanding of supervisory principles
In-depth knowledge of securities processing, combined with a solid understanding of the industry standards and practices
Demonstrated ability to communicate with tact and diplomacy, capable of exchanging potentially complex/sensitive information with various stakeholders
Proven ability to deal with most problems independently, exercising sound judgment
Possesses latitude to resolve complex issues related to the analysis of hedge fund activities and operational discrepancies
Bachelor’s/University degree or equivalent experience.

Job Responsibility

Provide daily oversight and coordination of operational activities, ensuring smooth workflows, adherence to deadlines, and accurate completion of checklists for compliance and efficient task management
Oversee the timely identification, investigation, and resolution of cash breaks and reconciliation discrepancies, including positions related to Corporate Action and/or Income Payments
Coordinate and manage the processing of claims, ensuring adherence to established procedures and timely resolution
Manage team communication channels, including email flow for prompt responses and efficient task assignment, and serve as the first point of escalation for complex or sensitive inquiries
Develop client-specific service solutions and maintain rigorous quality control standards across all processes
Participate in system testing initiatives, providing valuable input, and maintain current awareness of product changes and system enhancements
Provide support and assistance to team members during high-volume periods, offer back-up coverage, and perform other assigned duties
Assume delegated non-HR managerial responsibilities as required, including operational decision-making, project oversight, and representing the manager in meetings.

Fulltime

Customer Service Analyst Lead

The Customer Service Analyst (CSA) Lead will support staff and supervisors withi...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

High school diploma with previous supervisory experience (minimum 5 years -experience)
Ability to work in fast paced environment
Strong oral and written communication skills
Good analytical abilities
Good, solid references required
All internal candidates MUST have completed one year of service and be within good standings in current department

Job Responsibility

Supervises, train, and monitor staff
Assists CSAs in problem resolution
Provides direction and support so that CSAs meet service level and production
Review predetermine refund request and submit to the Transportation System for final approval
Review and process Travel Wallet Adjustments within the guidelines provided
Provide e-commerce and telephone customer care support to clients and customers
Support and process Service Request
Complete daily, weekly, and monthly reports as needed
Other duties as assigned

Fulltime

Specialist IS Business Systems Analyst - Product Team

In this vital role you will join the Revenue Management Product Team in Amgen’s ...

Location

United States

Salary:

117162.00 - 144885.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree
OR Master’s degree and 2 years of Information Systems experience
OR Bachelor’s degree and 4 years of Information Systems experience
OR Associate’s degree and 8 years of Information Systems experience
OR High school diploma / GED and 10 years of Information Systems experience

Job Responsibility

Serves as the Product Owner and Lead Business Analyst for Amgen’s Model N Revenue Cloud SaaS implementations, with responsibility for the full cycle of service delivery
Owns stakeholder relationships with cross-functional business and DTI partners to translate, negotiate, and influence business needs into technology product solutions
Evaluates needs, researches, and helps design and engineer product capabilities and process workflows to enable integrated contract development, operations, and financial reporting with improved transparency and auditability
Establishes and maintains system capabilities and governance to ensure data integrity across the technology landscape
Manages the full lifecycle of product features using SAFe principles from product visioning through DevOps
Supports product leadership with project management, planning, resourcing (both internal and external), prioritization, and funding for product capabilities
Provides key Product Owner and Business Analyst support for Amgen’s implementation and operations of the Model N Pharma Revenue Cloud SaaS platform, including data management for master data (products, pricing, contracts, customers, and memberships), contracts, strategies, and rebates and fee transactions for payer (managed care), channel, and provider rebates
Works cross-functionally with Client Facing IT, Commercial, and Finance stakeholders to support data integrations and workflows necessary for forecasting, reporting, and analytics capabilities across Amgen’s Gross-to-Net processes
Works with business partners, end users, and technology teams to capture, understand, and define business requirements
Partners with Product and Enterprise IT teams to build and validate technology solutions, workflows, and process automation, including automated regression testing

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible

Fulltime

Compliance Product Intermediate Analyst

Citi’s Global Legal Affairs and Compliance(GLAC) empowers and protects Citi by p...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years relevant experience
Knowledge of Compliance laws, rules, regulations, risks and typologies
Excellent written and verbal communication skills
Must be a self-starter, flexible, innovative and adaptive
Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
Strong project management and organizational skills and capability to handle multiple projects at one time
Proficient in MS Office applications (Excel, Word, PowerPoint)
Basic to intermediate level experience in a related role with experience in business, functional and people management, with proven abilities in taking responsibility for issuing to stakeholders high quality deliverables according to strict timetables
Strong interpersonal skills for interfacing with all levels of internal and external audit and management
Bachelor's/University degree or equivalent experience

Job Responsibility

Serves as a compliance risk analyst for Independent Compliance Risk Management (ICRM)’s Testing team responsible for assessing compliance risks and controls implemented by the first and second line of defense
Performing risk assessments of Citi's compliance risks
Performing independent testing activities (testing and on-going monitoring) to assess the design and effectiveness of key controls designed to address compliance risk
Reporting and escalating control issues and any violations of laws or breaches of policy
Validating adequacy of remediation taken to address reported issues
Assisting in the development, implementation, and execution of compliance testing, continuous testing, and reporting programs within an assigned region in accordance with the Compliance Testing (CT) Plan
Participating in the planning, executing, and reporting of compliance testing reviews and compliance and regulatory issue validation activities for a component of a product line, function, or legal entity within an assigned region in accordance with CT Plan
Independently contributing to the development of compliance testing improvements
Working directly with business unit managers to assess and identify risks and controls within their processes
Making recommendations to ensure that appropriate controls are in effect to respond to regulatory, procedural or policy standards

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
Generous paid time off packages
Resources and tools to volunteer in the communities in which they live and work

Fulltime

Compliance Product Intermediate Analyst

Serves as a function/business/product compliance risk analyst for Independent Co...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Knowledge of Compliance laws, rules, regulations, risks and typologies
Excellent written and verbal communication skills
Must be a self-starter, flexible, innovative and adaptive
Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
Strong project management and organizational skills and capability to handle multiple projects at one time
Proficient in MS Office applications (Excel, Word, PowerPoint)
Strong interpersonal skills for interfacing with all levels of internal and external audit and management
Some knowledge in area of focus
Bachelor’s degree
experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof

Job Responsibility

Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM
Assisting with regulatory inquiries and/or examinations
Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported function/business/product
Preparing, editing and maintaining Compliance program related materials
Assisting in the development and administration of Compliance training for the supported function/business/product
Researching rules and rule changes and assisting in implementing policies, procedures or other controls necessary to comply with the rules/regulations
Additional duties as assigned

What we offer

Extensive on-the-job training and exposure to senior leaders
Opportunity to give back and make a positive impact through volunteerism
Resources to meet unique needs, empower healthy decision-making, and manage financial well-being

Fulltime

Service Analyst 1 CBPS

The Service Analyst 1 in CBPS is an entry-level position servicing off-shore cli...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous relevant experience preferred
Series 6 and 26 License
Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture
Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force
Effective verbal and written communication
Influencing and relationship management skills
Proven ability to creatively solve problems
Bachelor’s/University degree or equivalent experience

Job Responsibility

Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
Ensure accuracy of research and compliance advice provided to members of sales force team
Develop information regarding required changes in reports and procedures
Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Product Analyst

We’re looking for a highly skilled Data Analyst with strong product instincts an...

Location

Brazil , São Paulo

Salary:

Not provided

Topsort

Expiration Date

Until further notice

Requirements

Experience with SQL
Experience with BI tools (any service, but Metabase is a plus)
Experience understanding client dashboard and reporting requirements and transforming them into visualizations
Experience dealing with external stakeholders
Advanced English Communication

Job Responsibility

Build strong relationships with stakeholders, proactively providing data analyses and insights to the function
Interpret KPIs with a clear understanding on results vs. expected targets
Continuously assess and refine existing metrics and KPIs and develop new ones that drive business growth
Work closely with the rest of the Product & Engineering team to ensure alignment, adopt best practices in data visualization, and facilitate seamless information flow from the hub to the spoke and vice versa
Contribute to fostering a strong data-driven culture across the organization

Products and Services Analyst

Vodafone

Location:
Portugal , Lisboa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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Contract Type:
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