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As a Productivity & Processes Lead, you will optimize sales processes, eliminate inefficiencies through automation, boost team and site performance, master telephony systems, and ensure top-quality execution across the business.
Job Responsibility:
Sales Cycle Optimization: Map and identify steps of the Sales process where inefficiencies, inaccuracies, waste, bottlenecks or drops in conversion happen. Work actively to remove these blockers
Automation & Tooling: Identify repetitive manual tasks performed by experts and implement automations to eliminate them
Site & Individual performance: Deep dive in performance data for our different sites and agents. Benchmark performance to identify good practices and worst offenders
Telephony Champion: Fully understand our telephony systems, the logic and how to set and optimize voice communication tools
Quality Implementation: Ensure all processes are aligned with quality protocols and are executed accordingly
Requirements:
3–5 years of experience in process optimization, operations, or productivity roles
Fluent in Spanish and English
Hands-on experience designing, implementing, and automating processes
Strong analytical skills with a data-driven mindset to identify inefficiencies and performance gaps
Proactive problem-solver with initiative and resourcefulness
Key strengths: process improvement, automation, performance analysis, and cross-functional collaboration
What we offer:
Thrive in an international and inclusive environment
a plan for Subscription Warrants for Company Creators (BSPCE)
a Pluxee card to manage your tax level through a voluntary compensation system across different services (transportation, dining, and childcare)
attractive deals to employees as a home insurance provider and a supplier of green electricity and gas
medical insurance through Alan or Sanitas with up to 50% coverage by papernest (after 6 months)
a healthy breakfast offered every Tuesday
partnerships with various services in Barcelona (restaurants, sports, leisure, and care centers)