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Productivity & Processes Lead

papernest.com Logo

papernest

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Location:
Spain , Barcelona

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Productivity & Processes Lead, you will optimize sales processes, eliminate inefficiencies through automation, boost team and site performance, master telephony systems, and ensure top-quality execution across the business.

Job Responsibility:

  • Sales Cycle Optimization: Map and identify steps of the Sales process where inefficiencies, inaccuracies, waste, bottlenecks or drops in conversion happen. Work actively to remove these blockers
  • Automation & Tooling: Identify repetitive manual tasks performed by experts and implement automations to eliminate them
  • Site & Individual performance: Deep dive in performance data for our different sites and agents. Benchmark performance to identify good practices and worst offenders
  • Telephony Champion: Fully understand our telephony systems, the logic and how to set and optimize voice communication tools
  • Quality Implementation: Ensure all processes are aligned with quality protocols and are executed accordingly

Requirements:

  • 3–5 years of experience in process optimization, operations, or productivity roles
  • Fluent in Spanish and English
  • Hands-on experience designing, implementing, and automating processes
  • Strong analytical skills with a data-driven mindset to identify inefficiencies and performance gaps
  • Proactive problem-solver with initiative and resourcefulness
  • Key strengths: process improvement, automation, performance analysis, and cross-functional collaboration
What we offer:
  • Thrive in an international and inclusive environment
  • a plan for Subscription Warrants for Company Creators (BSPCE)
  • a Pluxee card to manage your tax level through a voluntary compensation system across different services (transportation, dining, and childcare)
  • attractive deals to employees as a home insurance provider and a supplier of green electricity and gas
  • medical insurance through Alan or Sanitas with up to 50% coverage by papernest (after 6 months)
  • a healthy breakfast offered every Tuesday
  • partnerships with various services in Barcelona (restaurants, sports, leisure, and care centers)
  • access to ongoing training tailored to your goals
  • numerous opportunities for career development
  • 2 days of remote work per week

Additional Information:

Job Posted:
February 18, 2026

Work Type:
Hybrid work
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