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HotSchedules Corporate Logo HotSchedules Corporate · IT - Software Development

Productivity Consultant

United Kingdom, London · Job Posted May 03, 2026
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Job Description

We are looking for a highly motivated and confident Productivity (Labour Optimisation) Consultant who will work with our Sales, Project Management, and Customer Success teams at every stage of the customer life cycle to provide Solution and Industry-based knowledge and expertise. You will work closely with Fourth’s prospects and customers, understanding their business, operating practices, and opportunities for process improvement, identifying growth opportunities and labour demands. You will develop a deep understanding of Fourth’s customers and provide guidance to their teams on how to maximise their return through utilising Fourth’s scheduling tools. This role involves site visits to customer locations; therefore, flexibility of working hours as well as the ability to adapt to our customers’ requirements are necessary. You will build great relationships and act as an ambassador for the company and our products, consulting on best practices and sharing industry experience and expertise.

Job Responsibility

  • Collecting and collating information and data necessary to enable the creation of demand metrics within the various Scheduling solutions through a combination of site visits, discussion, observation and timings, calculation, and analysis
  • Delivery of tailored solutions containing scheduling metrics as part of the implementation process
  • Presenting the findings from the visit/review/analysis process, articulating opportunities, challenges, potential return on investment, and proposing a suitable path forward
  • Ensuring all qualified sales opportunities are supported through the sales cycle, maximising chances of sales success and delivering optimal deal size every time
  • Supporting the successful implementation of the Scheduling solutions through customer engagement sessions, training, and aftercare
  • Maximising user adoption and return on investment for Fourth’s customers, expanding user adoption of Fourth’s scheduling solution through aftercare projects, regular reviews, and guidance

Requirements

  • Operational experience within the hospitality sector
  • Experience consulting with customers and solving problems through creative technical solutions
  • Balanced and observant, with an ability to identify and tactfully communicate productivity opportunities
  • Ability to quickly understand customer requirements and design suitable solutions using relevant experience and best practice knowledge
  • Exceptional presentation, solution demonstration, training, and meeting facilitation skills
  • Ability to work independently and deliver to timelines
  • Emotional intelligence and ability to communicate at all levels
  • Focused, with a meticulous attention to detail
  • Driven to deliver to standards of excellence
  • Analytical, logical, organised, and creative
  • Comfortable working in a team environment yet confident enough to achieve results independently
  • Friendly, polite, professional, and flexible

What we offer

  • 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays
  • Flexible working! Use our flexible working hours and hybrid working environments to manage it
  • Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts
  • Laptop and equipment
  • Healthcare expense claim tools
  • Certifications
  • Annual meet ups
  • Enhanced parenting scheme
  • Cycle to work scheme and season ticket loan provided
  • Pension and life insurance
  • On demand pay tools for you to be able to access salary even before the end of the month
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