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We are looking for a highly motivated and confident Productivity (Labour Optimisation) Consultant who will work with our Sales, Project Management, and Customer Success teams at every stage of the customer life cycle to provide Solution and Industry-based knowledge and expertise. You will work closely with Fourth’s prospects and customers, understanding their business, operating practices, and opportunities for process improvement, identifying growth opportunities and labour demands. You will develop a deep understanding of Fourth’s customers and provide guidance to their teams on how to maximise their return through utilising Fourth’s scheduling tools. This role involves site visits to customer locations; therefore, flexibility of working hours as well as the ability to adapt to our customers’ requirements are necessary. You will build great relationships and act as an ambassador for the company and our products, consulting on best practices and sharing industry experience and expertise.
Job Responsibility:
Collecting and collating information and data necessary to enable the creation of demand metrics within the various Scheduling solutions through a combination of site visits, discussion, observation and timings, calculation, and analysis
Delivery of tailored solutions containing scheduling metrics as part of the implementation process
Presenting the findings from the visit/review/analysis process, articulating opportunities, challenges, potential return on investment, and proposing a suitable path forward
Ensuring all qualified sales opportunities are supported through the sales cycle, maximising chances of sales success and delivering optimal deal size every time
Supporting the successful implementation of the Scheduling solutions through customer engagement sessions, training, and aftercare
Maximising user adoption and return on investment for Fourth’s customers, expanding user adoption of Fourth’s scheduling solution through aftercare projects, regular reviews, and guidance
Requirements:
Operational experience within the hospitality sector
Experience consulting with customers and solving problems through creative technical solutions
Balanced and observant, with an ability to identify and tactfully communicate productivity opportunities
Ability to quickly understand customer requirements and design suitable solutions using relevant experience and best practice knowledge
Exceptional presentation, solution demonstration, training, and meeting facilitation skills
Ability to work independently and deliver to timelines
Emotional intelligence and ability to communicate at all levels
Focused, with a meticulous attention to detail
Driven to deliver to standards of excellence
Analytical, logical, organised, and creative
Comfortable working in a team environment yet confident enough to achieve results independently
Friendly, polite, professional, and flexible
What we offer:
25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays
Flexible working! Use our flexible working hours and hybrid working environments to manage it
Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts
Laptop and equipment
Healthcare expense claim tools
Certifications
Annual meet ups
Enhanced parenting scheme
Cycle to work scheme and season ticket loan provided
Pension and life insurance
On demand pay tools for you to be able to access salary even before the end of the month