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The Production Test Engineering Technician supports production test, failure analysis and repair activities to achieve quality targets and on-time delivery of systems according to the overall production schedule. They provide first level support to the production team and act as a liaison with the Engineering and Mfg Test Development teams. The work closely with the cross-functional production and management teams to meet and exceed customer expectations.
Job Responsibility
Mfg Test Validation
Validate Mfg Test on production HW
Drive feedback loop / process improvement
Create failure summary report
Identify HW failures vs Test Process induced failures (false fails)
Work with System Engineering and Diagnostic team to close all open test issues
NPI HW Test
Primary owner of NPI products in Test
Manage execution of Test Process
Provide daily updates of test status vs shipping plan
Drive all open test issues to closure
Provide Risk analysis and possible workarounds
Transition test/repair processes for NPI SKUs to Production Test/Repair team
System Test
Become SME for all execution of Mfg Test
System updates and verification
Execution of system test scripts and process
System Failure Analysis and Repair
Create failure summary reports – sort by priority – drive issues to closure
Troubleshooting of system errors for corrective actions
Identify false failures being caused by the test process
Provide feedback to manufacturing for process improvement
Sustaining Support
Provide ongoing support and training for test and repair of MP products
Issue Resolution
Manage/escalate issues impacting systems in test and communicate to: Peer technicians, Engineering, Test Eng Manager
Continuous Improvement / 5S Support
Work with extended team to identify and execute process improvement actions: Peer technicians / engineers, Leads / Supervisors / Managers, Engineering
Requirements
Outstanding verbal and written communication and interpersonal skills
Ability to prioritize workload and multi-task
Possess a high level of integrity and strong work ethic
Ability to work across engineering and production teams
Ability to communicate issues verbally and in writing to all levels of employees
High school diploma or higher in a related discipline and/or equivalent related work experience
Configuration experience of Microsoft OS VISTA/WIN7/Server/Office suite and basic Linux
Experience with Microsoft Office tools (Outlook, Excel, and Word)
1 year PC system related hardware debug or networking experience preferred
Nice to have
Associates degree in IT, or related discipline is beneficial but not required
CompTIA A+ or Network+ certifications are beneficial but not required
What we offer
Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
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