CrawlJobs Logo
Randstad Logo Randstad · IT - Administration

Production Technical Support

Canada, Toronto · Job Posted June 11, 2026
Apply Position
Job Link Share

Job Description

We are seeking a senior-level Technical Support Engineer (L3) to join our growing technology division. In this role, you will be the final line of defense for complex technical issues, focusing heavily on advanced, engineering-level troubleshooting, system stability, and deep-dive problem resolution. You will work within an agile framework to ensure our financial systems remain robust, scalable, and secure.

Job Responsibility

  • Provide advanced Level 3 (L3) engineering support for critical application suites, identifying root causes for complex technical anomalies
  • Utilize Agile methodologies and tools (Jira) to track, prioritize, and manage high-priority system incidents and bugs
  • Collaborate closely with core development teams to implement long-term code fixes and system optimizations, occasionally reviewing Core Java components
  • Monitor system stability, manage infrastructure health, and support applications running within IBM iSeries (AS/400) environments

Requirements

  • Agile Tools: 3 to 5 years of dedicated experience using Jira for issue tracking, workflow management, or project execution
  • Education: Bachelor’s degree in Computer Science, Information Systems, Finance, or a related technical field
  • Core Technical Experience: 0 to 2 years of practical experience in Application Support
  • Systems Familiarity: Working knowledge or familiarity with IBM iSeries (AS/400) environments and tools (such as Query/400)

Nice to have

  • Familiarity with foundational Core Java
  • Hands-on experience or exposure to RPG, ILE RPG, or CL programming
  • Direct experience with core banking systems, payment processing (SWIFT, ACH, wire transfers), Foreign Exchange (FX) platforms, or trading/capital markets software
  • Understanding of risk, compliance frameworks, and financial regulations for audit processes

What we offer

  • Financial Sector Exposure: Gain high-value experience working with critical, enterprise-level financial and payment applications
  • Hybrid Flexibility: Enjoy a balanced work-life dynamic with a hybrid schedule (3 days a week onsite in a collaborative environment)
  • Cutting-Edge & Legacy Fusion: Broaden your technical toolkit by working across both modern Java applications and robust, time-tested enterprise infrastructure
Randstad - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Production Technical Support

8 matching positions

Technical Support Specialist, Product Technical Support

The Specialty Products Technical Support Agent strives to deliver on the Antech ...
Location
Location
United States , Loveland
Salary
Salary:
25.00 - 28.00 USD / Hour
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required
  • Customer care and support experience of at least 2 years
  • Current Veterinary Technology license to practice in Colorado required
  • Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant)
  • Full knowledge and understanding of Antech’s products and services
  • Consistently displays strong analytical and problem-solving ability
  • Displays excellent communication skills
  • especially good listening skills
  • Displays a strong customer focus within a team environment
  • Is available to, and works cooperatively with, team members
Job Responsibility
Job Responsibility
  • Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services
  • Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics
  • Responsible for inbound and outbound calls regarding patient-specific immunotherapy
  • Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy
  • Promotes health care and disease prevention
  • Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system
  • Work in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice
  • Other duties as assigned in support of customer service, point of care
What we offer
What we offer
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
  • Fulltime
Read More
Arrow Right

Production Technical Support Engineer

You will be a technically skilled engineer supporting the activities of the Oper...
Location
Location
Portugal , Felgueiras
Salary
Salary:
Not provided
coloplast.com Logo
Coloplast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in related Engineering field (e.g. Mechanical, Electromechanical)
  • >5 years of experience with manufacturing, troubleshooting, and maintenance processes
  • Ability to support high volume manufacturing operations
  • Computer skills (Microsoft Office Suite, ERP Systems)
  • Good English knowledge
Job Responsibility
Job Responsibility
  • Professional supervision of the equipment and machinery in the production area
  • Ensure the execution of scheduled maintenance activities
  • Responsible for planning of maintenance of assigned production machines
  • Responsible for keeping up to date the maintenance program on the ERP system (E1)
  • Organization of technical trainings for other employees where required
  • Exploring and solving technical problems together with suppliers, technical staff, and operators
  • Analyzing and improvement of technical processes, production machines and equipment
  • Ensure to meet the required levels of Safety, Quality, Output and Cost
  • Installation, assembly & commissioning of production equipment and lines
  • Support technicians in discovering failures, quick and professional troubleshooting
Read More
Arrow Right

Mechanical Engineer - Production First Line Support Production Engineer

The FLS PE is responsible for providing first-line troubleshooting support to en...
Location
Location
United States , Wilton
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor of science in a technical field, Mechanical, Electrical Engineering, or Mechatronics preferred with 2+ years of experience in a technical production or manufacturing environment
  • Masters Degree in a technical field Mechanical, Electrical or Mechatronics preferred engineering with 2 internships in a technical production environment
  • Working knowledge with epoxy application in opto-mechanical designs
  • Working knowledge with mechanical assembly and alignment
  • Working knowledge with mechanical tooling and test equipment
  • Working knowledge with epoxy dispensing equipment
  • Working knowledge with epoxy processing and curing
  • Working Knowledge in detectors, electro-optical devices and opto-mechanical constructions
  • Experience in a production environment with high tech products and complex production processes
  • Capability to interface with multidisciplinary groups (including senior leadership), and be willing to take on responsibility and follow through
Job Responsibility
Job Responsibility
  • Provide first-line troubleshooting support to ensure uninterrupted production output for EXE RS work center
  • Use hands-on troubleshooting with structured problem-solving methodologies to address complex technical challenges
  • Escalate issues when necessary
  • Drive continuous improvement through documentation, analysis, and collaboration
  • Support tooling and product SPC (Statistical Process Control)
  • Manage disturbance notifications
  • Work closely with quality teams to maintain and improve material review processes
  • Provide efficient response to troubleshoot mechanical assembly issues
  • Provide efficient response to troubleshoot glass to metal bonding issues
  • Provide efficient response to troubleshoot electrical cable routing issues
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer - Platinum Support

As a Senior Technical Support Engineer for our Platinum Support team, you will p...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a technical field or equivalent practical experience
  • 5+ years of experience in a technical support or network engineering role
  • Expert-level knowledge of TCP/IP and extensive experience with routing and switching protocols (e.g., OSPF, BGP)
  • In-depth experience with network security technologies including IPsec, SSL-VPN, NAT, and GRE
  • Proven ability to independently debug broad and complex networks with mixed media and protocols
  • Flexibility to work required shift hours, which may include afternoons, evenings, and weekends
Job Responsibility
Job Responsibility
  • Provide advanced post-sales technical support, including configuration and troubleshooting, to Platinum customers via phone, email, and web
  • Meet or exceed enhanced response time SLAs for mission-critical systems covered under the Platinum Support offering
  • Manage and own customer support cases from initial report to final resolution, ensuring timely follow-ups and comprehensive documentation
  • Apply expert fault isolation and root cause analysis methodologies to diagnose and resolve complex technical challenges in customer environments
  • Systematically reproduce customer issues and collaborate directly with Engineering and ETAC teams to qualify and resolve critical product bugs
  • Conduct multi-vendor troubleshooting to resolve issues in complex, integrated network and security environments
  • Author and publish Technical Support Bulletins and other technical documentation to the company's knowledge base
  • Proactively collaborate with Development, Sales, and Quality Assurance teams to enhance the customer experience and improve product documentation
  • Fulltime
Read More
Arrow Right

Technical Support Engineer - Infrastructure Implementation and Support

Location
Location
India , Indore; Noida
Salary
Salary:
Not provided
clear-trail.com Logo
ClearTrail
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 - 3 Years experience in the role of Software and Hardware Infrastructure implementation and support
  • BE (IT/Computers), MCA
Job Responsibility
Job Responsibility
  • Identify Hardware and Software requirements related to Product Implementation
  • Keep yourself updated with latest trends in Hardware and Software Infrastructure
  • Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture
  • Design network security as per the requirement of customer
  • Design and deploy Hardware, Software and Application monitoring tools
  • Use automation for deployments and system upgrades
  • Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
  • Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications
Read More
Arrow Right

Technical Support Engineer - Azure Subscription Management Support

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry
  • Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
  • General IT Knowledge, Familiar with Microsoft Excel.
  • Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions) is a plus.
  • Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)
  • Strong communications skills
  • Effective, polished interaction with customer to gather information quickly
  • perform effective troubleshooting, communicate next steps and status, and drive to resolution
  • Demonstrable troubleshooting skills
  • Cross-team collaboration
Job Responsibility
Job Responsibility
  • Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Participate in communities with peer delivery roles.
  • Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
  • Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Bentley Systems is seeking a dedicated and experienced Technical Support Enginee...
Location
Location
Mexico
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Civil Engineering, Infrastructure, Information Technology, or a closely related field
  • 2+ years of dedicated experience in a highly technical Product Support or Application Support role
  • Proven experience supporting Hosted Applications and SaaS environments
  • Hands-on experience with enterprise ticketing and case management systems (ServiceNow is highly preferred)
  • Exceptional problem-analysis and logical troubleshooting skills, with the ability to ask probing, open-ended questions to accurately diagnose complex issues
  • Strong dedication to customer success, with excellent active listening skills and the ability to support both internal and external stakeholders effectively
  • Fluent in English with outstanding written and verbal communication skills, including the ability to accurately document technical processes.
Job Responsibility
Job Responsibility
  • Perform in-depth diagnostics to identify root causes and resolve application issues quickly and effectively, followed by rigorous testing to ensure successful solutions
  • Provide exceptional, timely technical support to users via web portals, email, and phone, maintaining a 'user-first' mentality
  • Accurately document user inquiries, troubleshooting steps, and incident resolutions using our online case management system (e.g., ServiceNow) and internal knowledge bases
  • Escalate highly complex issues to senior engineers or development teams as required, while working collaboratively to communicate user requirements in team meetings
  • Create clear, accurate, and helpful content for Bentley Communities to empower users and reflect real-world product usage
  • Proactively build your knowledge of Bentley workflows, stay up-to-date with primary and adjacent product functionalities, and improve front-end troubleshooting skills by understanding the broader needs of the user's business
What we offer
What we offer
  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life
Read More
Arrow Right

Technical Support Engineer 2

This position is needed to support our customers’ use of the Twilio platform, an...
Location
Location
Colombia
Salary
Salary:
Not provided
stytch.com Logo
Stytch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of Technical Support Experience or similar relevant experience
  • Full-Stack Javascript Knowledge and relevant support experience with an ability to troubleshoot both server-side (Node.js or C# or Java or python) and client-side code
  • A good understanding of Object-Oriented Programming (OOP) concepts
  • Good understanding of APIs, HTTP Protocol, and RESTful services
  • Basic Understanding of SQL and Writing Queries
  • Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
  • Experience troubleshooting SIP, VoIP, and IP telephony issues
  • High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
  • Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams
  • Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel
  • Identify adoption and upsell opportunities for customers and make the appropriate connections
  • Develops knowledge on multiple specialty areas
  • Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues
  • Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs
  • Prioritize the queue based on status, priority, entitlement
  • Follow guidance prioritizing caseload to achieve SLA compliance targets
  • Meet SLA requirements per channel/role
  • Follow established guidelines on tagging, categorizing, merging tickets
What we offer
What we offer
  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • a retirement savings program
Read More
Arrow Right