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Production Technical Support Engineer

Portugal, Felgueiras · Job Posted April 23, 2026
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Job Description

You will be a technically skilled engineer supporting the activities of the Operations Technical area. Your role will focus on ensuring the reliability, performance, and continuous improvement of production equipment through robust maintenance and operation documentation, troubleshooting, and lessons learned. You will define spare parts strategies, drive mechanical and electrical improvements, support the ramp‑up of new equipment in the factory, and develop deep process expertise—strongly rooted in automation, robotics, and precision mechanics.

Job Responsibility

  • Professional supervision of the equipment and machinery in the production area
  • Ensure the execution of scheduled maintenance activities
  • Responsible for planning of maintenance of assigned production machines
  • Responsible for keeping up to date the maintenance program on the ERP system (E1)
  • Organization of technical trainings for other employees where required
  • Exploring and solving technical problems together with suppliers, technical staff, and operators
  • Analyzing and improvement of technical processes, production machines and equipment
  • Ensure to meet the required levels of Safety, Quality, Output and Cost
  • Installation, assembly & commissioning of production equipment and lines
  • Support technicians in discovering failures, quick and professional troubleshooting
  • Responsible for keeping up to date the maintenance program of the assigned production machines
  • Support validation tasks related to machines and processes: Maintenance, Operations Instruction, etc
  • Be the owner of Non-Conformities related with- the shop floor (NC´s) and CAPA
  • Coordinate spare parts purchasing, defining minimum/reorder point for spare parts
  • Generate and follow-up of OR for spare parts, tools and other equipment required to run the machines
  • Generate work orders for parts to be produced in the Tool Shop
  • Create and/or review documents in the document control system (Veeva)
  • Act as the Subject Matter Expert for the production process under her/his responsibility
  • Attend to meetings as required
  • Willing to provide support to the escalations from production floor when needed on off-hours

Requirements

  • Bachelor’s Degree in related Engineering field (e.g. Mechanical, Electromechanical)
  • >5 years of experience with manufacturing, troubleshooting, and maintenance processes
  • Ability to support high volume manufacturing operations
  • Computer skills (Microsoft Office Suite, ERP Systems)
  • Good English knowledge

Nice to have

  • Understanding of continuous improvement methodologies such Lean Manufacturing and Six Sigma
  • Desirable experience working in medical industries
  • Working knowledge of design software such AutoDesk (AutoCad 2D, Inventor 3D, Vault database)
  • Automation and robotics
  • Vision systems

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