Production Support Job at The Mailworks (Menands)

Product Support Specialist

At Linear, we are on a mission to create a new standard for modern software deve...

Location

Salary:

Not provided

Linear

Expiration Date

Until further notice

Requirements

Passion about technology, quality, and Linear’s mission
Excellent communication and customer service skills and experience working with a technical or engineering user base
Ability to adapt your communication approach to non-technical users
Experience troubleshooting technical issues, including APIs and integration setups
Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)

Job Responsibility

Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to the team at large to inform product choices
Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

What we offer

Interesting and challenging work
Work-life balance
Competitive salary and equity
Employee-friendly equity terms (early exercise, extended exercise)
Paid lunch and coffee during workdays
Work remotely, no commuting to the office
Paid co-working space/desk at an office
Health, dental, and vision insurance (US)
Regular team events and offsites
5 weeks of paid vacation

Fulltime

Production Support - Application Support Lead

The Case Manager Production Support Lead provides technical and business support...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in L3 production support activities or relevant engineering experience
Good knowledge in Java, Angular, Spring boot, Oracle and a willingness to learn
Microservices architecture knowledge
Knowledge of Autosys/CA Workload Control Centre tool is added advantage
Experience in monitoring tools like AppDynamics would be desirable
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills, issue tracking and reporting using tools
Ability to communicate appropriately to relevant stakeholders
Ability to plan and organise workload
Bachelor’s/University degree or equivalent experience

Job Responsibility

Responsible for providing L3 Surveillance case manager platform support
Proactively involving the global engineering teams and production support as required for defects beyond the scope of the L3 team
Ensure user queries are promptly actioned and responded to
Log and / or maintaining defects in ServiceNow
Responsible for troubleshooting the issues and driving root cause analysis
Work closely with the development team to understand and get the defects fixed
As required, reach out to upstream systems for data availability of the surveillance platform for daily jobs and resolve issues relating to data issues
Lead by example in integrity, commitment, being customer and results focused and being a key contributor in technical problem solving
Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring and regional handover

What we offer

Global Benefits
We bring the best to our people
We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Product Support Specialist

As a Product Support Specialist at Culture Amp, you’ll play a vital role in our ...

Location

United States , San Francisco

Salary:

72000.00 - 82000.00 USD / Year

Culture Amp

Expiration Date

Until further notice

Requirements

3+ years of experience in high-velocity technical support for a SaaS product
Experience using help desk systems (Intercom, Zendesk, Freshdesk, etc.) as your primary tool in previous roles
Demonstrated expertise in resourceful problem-solving, creative troubleshooting, and investigative questioning techniques

Job Responsibility

Serve as the first point of contact for our global customers that reach out to us via our support channels (email, chat, video conference)
Answer all questions related to the Culture Amp platform and escalate when necessary
Educate and empower our customers to be better Culture Amp users and become People Geeks
Serve as an internal resource for all departments and help them be successful
Be responsible for ensuring that customer data is handled securely
Be a customer advocate by providing feedback to the product and engineering team on improving the platform

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Fulltime

Amer flight deck product support lead

NAVBLUE is looking for a Product Support Lead responsible for the quality of the...

Location

Canada , Waterloo

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

Engineering or Master's degree in software engineering, aeronautics, or equivalent post-secondary degree
Experience in Airline Flight Operation (5-10 years)
Superior analytical and problem-solving skills
Strongly focused and self-motivated to overcome challenges to deliver on time and on quality
Project management experience
Flexible, adaptive approach with strong customer focus

Job Responsibility

The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products
Being the focal point of escalation for a family of products within the L2 teams
Supporting the Principal Support Manager in the prioritization of the issues reported by the Customers to be addressed by L3 teams
Supporting the PSM in steering L3 support team activities with regard to the quality and accountability of Root Cause Analysis events
The identification of Customer irritants to be addressed through specific improvement initiatives
Preparing and Presenting Statistical Reviews Weekly with leadership
Ensuring Ticket Quality
Populating KB documentation
Preparing, attending and following up on customer meetings between NAVBLUE and customers on customer support topics
Participating in and contributing to regular NAVBLUE customer support internal meetings

What we offer

Being part of Airbus Network
Flexible hours
Hybrid working environment (3 days in office)
Free parking
Vacation Days (15 - 25)
Professional Development Day
Christmas shut down
Summer core hours
Strong work-life balance
Casual dress code

Fulltime

Executive Assistant, Product Support

As Executive Assistant to the VP, Product Support, you’ll be responsible for kee...

Location

United States , San Francisco

Salary:

122000.00 - 260000.00 USD / Year

Figma

Expiration Date

Until further notice

Requirements

5+ years of experience in a sr administrative support role
Experience working in a fast-paced environment and can adapt quickly to changing demands
Stellar communication skills and can connect with a wide range of internal and external partners in person, virtually, and over email
Ability to shift gears and prioritize based on inbound of requests & workload volume
Dedication to being diligent, reliable, and maintaining the strictest confidentiality
Dedication to encouraging inclusivity and navigate initiative through an optimistic lens

Job Responsibility

Provide direct support to the VP and light assistance to their Directors on the leadership team
Act as the delegate signing off expenses, PO approval, and various other tooling as needed with careful attention to internal policy
Be a thought partner with a focus on team cohesion, operations, and planning
Identify areas to optimize VP’s time and make recommendations in regard to time management, prioritization, and business needs
Find opportunities for process optimization throughout team and company processes
Prepare and/or build content, presentations and key documents for the VP using Figma tools
Partner with the Strategic Program Manager to coordinate large scale planning for monthly and quarterly meetings, in-person leadership and full-team offsites, including working with external venues and internal team members
Cross functional partnership with Marketing and other internal teams to ensure alignment on projects, company achievements, and internal events

What we offer

equity
health, dental & vision benefits
retirement with company contribution
parental leave & reproductive or family planning support
mental health & wellness benefits
generous PTO
company recharge days
a learning & development stipend
a work from home stipend
cell phone reimbursement

Fulltime

SRE Production Support

We’re passionate about building software that solves problems. We count on our s...

Location

United States , Livonia

Salary:

Not provided

Select Minds

Expiration Date

Until further notice

Requirements

Master’s degree in Computer Science or related discipline
Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript
5 to 6 years of experience in Production Support
Minimum 6+ years of professional experience in SRE Production Support
Experience with NFS, HDFS, Ceph, and Amazon S3, as well as dynamic resource management frameworks (Apache Mesos, Kubernetes, Yarn)
Must Provide 24×7 support on the production servers on a rotation basis

Job Responsibility

Monitoring and reporting on application behavior analytics, conducts smart triage by identifying, diagnosing, and coordinating resolution of performance problems before they impact end users, and participates in rapid root cause diagnosis of problems occurring within the application and infrastructure
Identifying the functional domain in which problems reside (Server Utilization, network Saturation, Application Tuning)
Participating in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed
Understanding of troubleshooting, incidents and problems, work to resolve issues timely and determine fault or underlying issue. Work with both customer and vendor personnel
Monitoring high value Business-centric transactions and manages response actions
Maintaining accurate documentation for assigned workspace and procedures, updating procedures including, but not limited to software, hardware layers
Understand and utilize de-escalation techniques when working with difficult customers
Monitoring Application infrastructure and network through monitoring tools like Splunk, AppDynamics, Dynatrace
Proactively detects, reports, logs, and responds to all network performance and availability problems in each part of the Application
Follows incident, problem and change management processes related to technology infrastructure being supported. Reviews system requirements and application dependencies to determine monitoring configuration

Fulltime

Product Support SME

Location

United States , El Segundo

Salary:

140000.00 - 160000.00 USD / Year

Delta Solutions & Strategies

Expiration Date

Until further notice

Requirements

Security Clearance: Active TS and SCI Eligibility
Education: BS/BA
Over 15+ years' Experience required

Job Responsibility

Experience with establishing product support strategies that align with acquisition strategies and identifying required infrastructures, processes, and procedures to maintain system capabilities
Experience with integrating system engineering quantitative design characteristics (reliability, maintainability, etc.) with the functional logistics/integrated product support elements to identify product support resources
Experience with integrating the 12 product support elements, procurement and budgeting strategy into logistics activities needed to sustain system fielding

What we offer

medical
dental
vision
life insurance
401(k)
PTO
paid holidays
parental, military, and jury duty paid leaves

Fulltime

Product Support Journeyman

Location

United States , El Segundo

Salary:

110000.00 - 130000.00 USD / Year

Delta Solutions & Strategies

Expiration Date

Until further notice

Requirements

Security Clearance: Active TS and SCI Eligibility
Education: BS/BA
3-10 years' Experience required

Job Responsibility

Experience with establishing product support strategies that align with acquisition strategies and identifying required infrastructures, processes, and procedures to maintain system capabilities
Experience with integrating system engineering quantitative design characteristics (reliability, maintainability, etc.) with the functional logistics/integrated product support elements to identify product support resources
Experience with integrating the 12 product support elements, procurement and budgeting strategy into logistics activities needed to sustain system fielding

What we offer

medical
dental
vision
life insurance
401(k)
PTO
paid holidays
parental, military, and jury duty paid leaves

Fulltime

Production Support

The Mailworks

Location:
United States , Menands

Category:
Manufacturing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

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