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Production Support Technology Analyst

https://www.citi.com/ Logo

Citi

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Location:
United States , Jacksonville

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Contract Type:
Not provided

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Salary:

113840.00 - 170760.00 USD / Year
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Job Description:

Cyber Security Services is seeking a highly motivated candidate for the position of Production Support Technology Analyst for providing Operations support for the Authentication Platforms Infrastructure. He/she will be expected to oversee the operations-related work and projects, Security assessment, COB testing, maintenance of documentation and inventories, integration of Infrastructure and tools under global operational model, manage production problems, root cause analysis/resolution for system issues, defects, and minor enhancements, perform on-call support as required, perform risk control self-assessment tests and exercises, supporting project transition, operations, and technology. This candidate should be a technical leader with excellent communication skills and in-depth background in UNIX & Wintel technologies. Candidate is expected to have a firm grasp of system administration, system related issues and solutions, and system monitoring. The candidate may act as a member of quick-response project task-support team and will often work under demanding deadlines, operating as a team member as well as independently to resolve complex problems.

Job Responsibility:

  • Provide Technical Application Support for the Security Infrastructure and Applications.
  • Production and UAT Environment Troubleshooting expertise.
  • Capacity, performance and Stability reporting and Management.
  • Maintenance of scripts and other tools for system monitoring and process automation.
  • Provide Technical Mentoring.
  • Lead Operations-related projects and Security assessment for the infrastructure associated with the applications in scope.
  • Leadership Skills to Document and do knowledge transfer to other team members.
  • Be responsible to assess the risk and associated impact of all operational issues and change events and react quickly to escalate to technology management in a timely manner when required.
  • Work closely with the infrastructure team to ensure the operational requirements are met during application integrations
  • Continuously keep the Knowledge Share repository up to date.

Requirements:

  • Bachelor’s degree in information technology or any other equivalent
  • Knowledge and 3-5 years of experience in Operations support or System Administration
  • Knowledge and experience with the following Operating Systems is a must: Red Hat, Linux, Windows System, or other Unix-based Operating Systems
  • Hands on experience with Unix scripting, SQL, or any other equivalent

Nice to have:

  • Knowledge of Security tools and hands-on experience with some of the following technologies is an added advantage: Multi-Factor Authentication and Authorization Technologies: Safeword Premier Access, Cisco ISE, CITI2EE End to End Encryption, Cloud IAM, SiteMinder, PBAC
  • Identity Management Technologies: SailPoint
  • Privileged Access and Vault Management Technologies: CyberArk, WAIS
  • Monitoring or Automation Tools: Tivoli, AppDynamics, Autosys, ServiceNow
  • Knowledge of the following components would be a good addition: Web Servers (Apache, IIS, Sun One Web servers)
  • Application Servers (WebLogic, WebSphere)
  • Databases (Oracle, SQL server, Sybase)
  • Programming languages (Java, Perl, C/C++)
  • Understanding of security, network architectures and protocols.
  • Familiarity of Compliance and risk management frameworks and methodologies (ISO27002, SDLC)
  • Certifications (CISSP, ITIL, CCNA/CCNP, CEH, RedHat, MCSE, Cloud)
  • Working knowledge in Key and certificate encryption, life cycle and end-to-end communication.
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
April 16, 2026

Expiration:
April 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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