Production Support Specialist, HSBC

HSBC

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Production Support Specialist role in Global Reconciliations working with multiple TLM and reconciliation instances, huge infrastructure estate and global business spread across 40+ countries. Individual contributor role working with Production Support Manager on overall production Stability, owning Production Infrastructure and all related activities.

Job Responsibility:

Be responsible for Production Stability as priority
Work closely with Global Production Support and development team for Global Reconditions
Make sure follow-the-sun model is setup and effectively running
Owner and point of contact for driving improvements in production and Production KPI's
Drive Incident management - minimize service disruption by driving timely resolution of incidents
Problem management - Ensure a proactive stance to post-incident review
Actively take ownership of daily activities of production
Work closely with Business Support and leads to set-up consistent monitoring
Own all the communication on Production with business
Responsible for all regions 'State of the Nation' Daily report
Participate in cross Global Business / Global Function Communities of Practice meetings
Represent Recs, Fees and Billing in multiple MSS and regional Meetings
Continually improving the operating environment for production
Understand all changes in the wider context of the business lines
Drive consistent monitoring and alerting through all Recs applications
Drive / Provide support in identification and resolution of all incidents
Drive / Develop and/or improve monitoring tools and lead automation initiatives
Ensure service resilience, service sustainability and recovery time objectives are met
Identify blockers/impediments that slowing the PDPTPPY and help PODs/Delivery teams to remediate

Requirements:

Strong knowledge of service management and support methodologies and reporting
Experience on SmartStream suite of tools and any other reconciliation platform
Hands on experience on reconciliation platforms like TLM, DUCO - TLM Premium, TLM control, TLM Recon Admin, TLM Design Studio, TLM smart Studio, TLM Web Connect, TLM CT Tool & TLM Smart Schema TLM v2.7, Intellimatch
Experience in support of management information and technologies with multiple teams, vendors, interfaces, and stakeholders
Experience with implementing monitoring, alerting and familiarity with automation involving Grafana dashboards, splunk, ELK etc.
Exposure and good hands-on on to Oracle PL/SQL and understanding of relational databases
Strong experience in SQL query writing
UNIX experience including script generation
Good understanding of infrastructure for Unix, Windows, WAS
Ability to direct and influence people in a matrix-orientated environment
Proven experience of positive, challenging interactions with Senior Executives
Good communication and interpersonal skills
Ability to respond to questions from application suppliers, test teams and business
Demonstrable experience in a medium to large software delivery environment
Good problem-solving skills

Nice to have:

Any DevOps tooling experience, CI/CD pipeline, automation, Python, Java (Sprint framework)
Previous experience in Banking and Finance domain and reconciliations
Good relationship management, collaboration and influencing skills
Strong communication skills - experience of interfacing with IT Lead/Delivery Manager, Architect, business Product Owners and IT offshore teams

Additional Information:

Job Posted:
August 31, 2025

Expiration:
September 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Production Support Specialist