CrawlJobs Logo

Production Support Specialist

Philippines, Makati City · Job Posted June 01, 2026
Apply Position
Job Link Share

Job Description

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT OpenText is more than just a place of employment. It’s an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes “People First” and supports you to further develop and grow your career. ONE LAST THING: OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. We are the voice of our customers, and we focus on making them wildly successful. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Job Responsibility

  • Provides technical support in a production environment by responding to case service levels, analyzing issues, developing resolutions to problems of limited scope, and complexity
  • Expertise within the product offering and the environments they operate
  • Provides enhanced file and transaction error handling and reporting based on Customer's identified business needs
  • Coordinate and/or communicate responses to any questions about the customer's production support business processes and work directly with the customer's personnel through established escalation
  • Provide coordination and facilitation of production map break/fix changes that come into the support team
  • Coordinate and communicate with customers about any process issues that may cause an interruption in service delivery
  • Perform other/additional duties and projects that may be periodically assigned
  • May require on-call and weekend rotation
  • Mentor and train lower-level Product Support Specialists
  • Submit and write new content to knowledge base, approve complex knowledge articles
  • Assigned to more complex customers/products

Requirements

  • Must be flexible to work onsite for 5 days, do shift rotation (including weekend), Philippine holidays, and on-call (when necessary)
  • College/University graduate of a technical degree (eg. computer science) preferred
  • for graduates of non-IT related courses, a strong technical aptitude is required
  • With a minimum of 2 years of Technical Support experience/background with very good problem-solving, analytical, and organizational skills
  • Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy
  • Must be able to exhibit OPENTEXT core values and beliefs
  • Good customer orientation and can work under pressure
  • EDI (Electronic Data Interchange) knowledge preferred
  • Good understanding of the following Communication Protocol’s: (E-mail/SMTP, HTTP, FTPS, FTP, HTTP/S, SSL) is preferred
  • Basic understanding of structure and experience working with at least two Data Formats: (JSON, XML, XSLT, EDI: (X12, EDIFACT, TRADACOMS, ODETTE), Flat File, UCCNET is preferred
  • UNIX knowledge preferred
  • Expected to manage workload in a fast-paced environment and be proactive with customer issues with minimal supervision with an initiative to learn problems outside his/her expertise and comfort zone
  • Sees patterns and trends in situations

Nice to have

  • EDI (Electronic Data Interchange) knowledge
  • Good understanding of the following Communication Protocol’s (E-mail/SMTP, HTTP, FTPS, FTP, HTTP/S, SSL)
  • Basic understanding of structure and experience working with at least two Data Formats (JSON, XML, XSLT, EDI (X12, EDIFACT, TRADACOMS, ODETTE), Flat File, UCCNET)
  • UNIX knowledge

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Production Support Specialist

8 matching positions

Associate Product Support Specialist

Bloomreach is building the world’s premier agentic platform for personalization....
Location
Location
Czechia
Salary
Salary:
Not provided
bloomreach.com Logo
Bloomreach
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic understanding of HTML, CSS, JS
  • Problem solving skills (from identification to resolution)
  • Analytical thinking and ability to learn quickly
  • English language (advanced or native level)
  • Interest in data analytics and online marketing
  • Know how to communicate and build relationships over time with clients
  • Previous work experience in a client facing role, support or in marketing
Job Responsibility
Job Responsibility
  • Provide consulting to Bloomreach Engagement users through live chat or other channels if needed
  • Cover product and technical questions about the Bloomreach Engagement platform and related technologies
  • Answer questions about different marketing related topics
  • Help clients understand how to create reports, segmentations, campaigns or analyses
  • Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
  • As an expert, provide help to other consultants with advanced use-cases
  • Work on rotations day/night for US hours (Day shift: 9AM-5PM, Night shift: 5PM-1AM)
  • Work day shift for EMEA hours (9AM-5PM)
What we offer
What we offer
  • A great deal of freedom and trust
  • Flexible working hours
  • Virtual-first work with Hubs across three continents
  • Company events
  • 5 paid days off to volunteer
  • People Development Program
  • Communication coach available
  • Leader Development Program
  • $1,500 professional education budget annually
  • Employee Assistance Program with counselors
  • Fulltime
Read More
Arrow Right

Product Support Specialist

We are looking for a skilled Product Support Specialist to join our team in Marl...
Location
Location
United States , Marlton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or 6–10 years of relevant experience, or an equivalent combination of education and experience
  • proficiency in AutoCAD
  • experience with Configura and Worksheet preferred
  • strong understanding of furniture systems, finishes, materials, and specifications
  • demonstrated ability to manage multiple projects with attention to detail and organizational skills
  • effective communication skills, with the ability to convey design concepts clearly
  • self-motivated and capable of meeting deadlines independently while solving complex problems
  • familiarity with furniture specifications in corporate, healthcare, and education environments
  • strong analytical and mathematical skills to interpret technical documents and develop accurate designs
Job Responsibility
Job Responsibility
  • Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met
  • update and revise designs as project requirements evolve
  • specify products across multiple furniture lines, demonstrating expertise in product codes and applications
  • work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts
  • maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output
  • communicate effectively with stakeholders to present design concepts and address technical inquiries
  • manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded
  • interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans
  • stay current with new and existing furniture product lines to offer innovative solutions
  • utilize AutoCAD and other design software to create detailed renderings and layouts
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Product & Technical Support Specialist

Office Angels are recruiting for a Product & Technical Support Specialist to joi...
Location
Location
United Kingdom , Gateshead
Salary
Salary:
30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent written and verbal communication, with ability to explain complex technical subjects
  • Highly organised, able to manage multiple projects simultaneously
  • Computer literate (Office 365
  • CRM experience desirable)
  • Background in basic chemistry or chemical manufacturing
  • Technical understanding of product range and applications
  • Natural problem solver
Job Responsibility
Job Responsibility
  • Resolve technical queries from customers and Authorised Service Partners
  • Conduct laboratory investigations in collaboration with R&D
  • Support the global sales team with technical queries
  • Own and maintain ASP support processes to meet SLA targets
  • Create and maintain servicing support materials, including SOPs, videos, and training collateral
  • Develop and deliver product training for internal and external stakeholders
  • Provide feedback to marketing and communications based on support trends
  • Identify FAQs and areas requiring additional support
  • Support the wider customer experience team across technical support, servicing, and order management
What we offer
What we offer
  • 25 days annual leave + 8 bank holidays (option to purchase additional leave)
  • Bonus scheme & profit share based on performance
  • Pension: 6% employer / 2% employee
  • Life Assurance: 3x annual salary
  • Health Cash Plan (up to £625/year for prescriptions, dental, therapies)
  • Employee Assistance Programme & 24/7 GP Helpline
  • Halma Share Incentive Plan (free shares held in trust for 3 years)
  • Cycle to Work Scheme
  • Holiday purchase scheme & long-service holiday rewards
  • Discounts at local attractions and via Smarter Spending App
  • Fulltime
Read More
Arrow Right

Product Support Specialist

Exciting opportunity for a Product Support Specialist in the Internet Service Pr...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Cisco Technologies for network management and troubleshooting
  • Demonstrated expertise in Citrix Technologies for effective deployment and support
  • Familiarity with Cloud Technologies for managing and supporting cloud-based products
  • Strong understanding of Computer Hardware for diagnosing and resolving hardware-related issues
  • Experience with Dell Technologies for hardware and software support
  • Knowledge of About Time software for efficient time and project management
  • Proficiency in Active Directory for user and resource management
  • Experience with Backup Technologies for data protection and recovery
  • Excellent Communication skills for effective collaboration and customer support
Job Responsibility
Job Responsibility
  • Implement and manage a comprehensive strategy to unify customer interactions across various platforms
  • Collaborate with customer service, marketing, technology, and sales teams to ensure omnichannel strategy aligns with organizational objectives
  • Utilize data analytics to monitor customer behavior and feedback
  • Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows
  • Advocate for a customer-first approach
  • Streamline internal workflows, systems, and processes
  • Oversee budget and resources for omnichannel operations
  • Provide guidance and mentorship to team members
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
Read More
Arrow Right

Product Support Specialist

This role involves creating detailed 2D and 3D drawings, renderings, and Bills o...
Location
Location
United States , Marlton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or 6–10 years of relevant experience, or an equivalent combination of education and experience
  • Proficiency in AutoCAD and 2020 CAP & Worksheet
  • CET Configura experience preferred
  • Deep knowledge of furniture systems, finishes, materials, and specifications
  • Strong product knowledge and ability to stay current with new and existing lines
  • Clear communicator with the ability to present design ideas effectively
  • Organized, detail-oriented, and capable of managing multiple projects at once
  • Self-starter with a proven ability to meet deadlines and solve problems independently
  • Familiarity with furniture specifications in corporate, healthcare, and education environments
  • Comfortable reading technical documents and interpreting various forms of instructions (written, oral, diagram, or schedule-based)
Job Responsibility
Job Responsibility
  • Develop accurate 2D and 3D drawings for furniture layouts across a range of project scopes
  • Handle design revisions and updates as projects evolve
  • Specify products across multiple lines, with a strong grasp of product codes and applications
  • Collaborate with team members to offer design solutions, value engineering, and overall layout recommendations
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Product Support Specialist

We are looking for a dedicated Product Support Specialist to join our team in Mi...
Location
Location
United States , Midlothian
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in IT consulting or leadership roles within technology
  • advanced knowledge of Microsoft Office 365 applications, including SharePoint, Teams, and Exchange
  • familiarity with Power BI for data visualization and report creation
  • strong understanding of cybersecurity principles and IT compliance standards
  • ability to manage multiple projects and prioritize tasks effectively
  • excellent communication skills, with the ability to engage both technical and non-technical stakeholders
  • general knowledge of basic network troubleshooting procedures
  • experience documenting processes and systems for organizational use.
Job Responsibility
Job Responsibility
  • Manage and maintain IT inventory across multiple business locations
  • develop and present proposals for new IT equipment, such as servers, printers, and computers
  • evaluate IT investments to align with organizational needs and strategic objectives
  • monitor and ensure reliability of backup systems and disaster recovery processes
  • conduct regular testing of business continuity plans to minimize risks
  • implement and enforce cybersecurity measures, including firewalls, antivirus software, and data backup systems
  • oversee the management of enterprise systems and reporting platforms, ensuring their optimal functionality
  • create and automate business reports using tools like Power BI, streamlining data processes
  • provide technical training and support to employees, bridging gaps in understanding
  • collaborate with stakeholders to translate technical concepts into actionable strategies.
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • access to top jobs, competitive compensation and benefits
  • free online training.
  • Fulltime
Read More
Arrow Right

Product Specialist

Product Specialist role at Rocketlane, a fast-growing SaaS company focused on cu...
Location
Location
India , Chennai
Salary
Salary:
Not provided
rocketlane.com Logo
Rocketlane
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A degree in a technology-related program with 2 - 4 years of experience in a Product Support role
  • Strong verbal and written communications skills
  • Tech-savvy individual with customer-first mentality and enthusiasm to build customer loyalty
  • Excellent organisational skills, diligent working style and an eye for detail
  • Excellent customer service and interpersonal skills
  • Very Much open to working in the US shift
Job Responsibility
Job Responsibility
  • Receive and triage incoming cases (email, phone, and web)
  • Provide product support to clients related to technical and operational aspects of the product, including troubleshooting, educating on product features, and providing related product integrations (eg. Salesforce, Jira etc.)
  • Collaborate and communicate/escalate issues with other Product Support team members
  • Deliver a consistent, responsive, and satisfying customer experience at each touchpoint
  • Be responsible for the collation of key metrics/data points to enable reporting and analysis of customer satisfaction
  • Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process
What we offer
What we offer
  • Impact and ownership
  • Work with the best
  • Celebrate wins
  • Learn and grow
  • Flexibility and balance around hours
  • Fulltime
Read More
Arrow Right

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...
Location
Location
Honduras , San Pedro Sula or Tegucigalpa
Salary
Salary:
Not provided
crescendo.ai Logo
Crescendo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support, chatbot management or product specialist role
  • Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
  • General understanding of APIs, JSON or other technical formats for diagnosing issues
  • Hands-on experience in chatbot configuration, intent training and performance analysis
  • Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
  • Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Optimize the CX Assistant's Behavior
  • Address inquiries from customers regarding the behavior settings of the CX Assistant
  • Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
  • Implement Knowledge Base Enhancements
  • In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
  • Collaborate with Product & Engineering Teams
  • Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
  • Communicate Clearly and Consistently with Customers
  • Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
  • Maintain open communication with stakeholders, keeping them informed of the status and resolution
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Generous paid time off
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Training and professional development opportunities
  • A front-row seat to one of the fastest SaaS growth stories of the decade
  • The chance to say: “I was there from the start.”
  • Fulltime
Read More
Arrow Right