Production Support Senior Manager Job at Citi (Singapore)

Senior Manager, Production Technology Programs

FOX Entertainment is hiring a Senior Manager, Production Technology Programs to ...

Location

United States , Los Angeles

Salary:

128000.00 - 140000.00 USD / Year

Fox Corporation

Expiration Date

Until further notice

Requirements

7+ years leading complex, cross-functional technology programs
Experience supporting physical production and/or post-production workflows, including familiarity with dailies, media ingest, and archive workflows
Experience aligning external vendors and technical partners
Strong understanding of the production lifecycle from planning through ingest
Demonstrated ability to influence senior stakeholders without direct authority
Strategic operator with production credibility
Structured program leadership at scale
Executive-ready communicator
Comfortable in matrixed, fast-moving environments
Builder of standards, not one-off solutions

Job Responsibility

Partner with studio stakeholders to co-develop and implement scalable production technology standards with measurable success criteria
Reduce variability across productions by establishing repeatable workflow models
Serve as the senior program escalation point for production technology alignment and readiness
Balance creative flexibility with operational discipline to enable production at scale
Provide end-to-end program leadership from greenlight through post-ingest handoff
Align physical builds & designs (e.g., facilities, owned production gear) with defined technical, workflow, and archive requirements
Drive proactive readiness, resolving gaps before production launch rather than reacting after issues surface
Standardize ingest, metadata, naming, and archive expectations & policy
Ensure clean transitions into internal marketing, animation, and external post partners
Define and reinforce clear handoff boundaries with centralized platform teams

What we offer

annual discretionary bonus
medical/dental/vision insurance
401(k) plan
paid time off

Fulltime

Senior Manager, Support Operations

As Senior Manager of Support Operations at Mews, you will own the systems and pr...

Location

Salary:

71000.00 - 120000.00 EUR / Year

Mews

Expiration Date

Until further notice

Requirements

Strong background in process optimization and analytics, including Lean Six Sigma or Agile methodologies
Advanced skills in SQL, Python and data visualisation tools such as Tableau, Looker or GCP
Hands-on experience with AI-driven automation, API integrations and workflow automation tooling
Proven ability to manage relationships across global teams and senior leadership, and keep stakeholders aligned on complex initiatives
Strong execution skills with a track record of leading process improvement projects end to end

Job Responsibility

Business Analysis and Process Optimization: Gather and document business requirements, process flows and functional specifications
Own workflow and routing governance
Drive process standardisation
Conduct gap analysis to identify inefficiencies
Develop and present business cases for proposed process changes
Work closely with data analysts
Use support analytics to assess performance metrics
Process Automation and AI Integration: Take direct ownership of automation efforts
Use a data-driven approach to identify where automation will have the greatest impact
Lead business process reengineering initiatives

What we offer

Participation in company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary)
Unlimited paid holiday
Work from anywhere (Workation policy)
Relocation options available after 1 year
Monthly 'EDGE' time
Flexible, hybrid working options
One-off home office setup budget
Monthly working-from-home and healthcare allowances

Senior Production Support Analyst - Payments

We are seeking a seasoned and highly motivated Production Support Lead to guide ...

Location

Bahrain , Manama

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant experience in a production support role
Strong hands-on experience with SQL (e.g., SQL Developer) and MongoDB (e.g., Compass)
Demonstrated expertise with enterprise monitoring tools, specifically ITRS Geneos and/or Grafana
Deep experience with IT Service Management (ITSM) ticketing tools, such as ServiceNow
Proven ability to lead a technical team, manage schedules, and handle escalations
Exceptional communication and interpersonal skills, with the ability to command a room and articulate complex technical issues to diverse audiences, from engineers to C-level executives
Proficiency with standard corporate communication channels including Outlook and Microsoft Teams
Superior analytical and problem-solving skills, with a track record of driving root cause analysis for complex issues
A self-motivated leader with a strong sense of ownership, eager to drive initiatives and perform with composure under pressure

Job Responsibility

Lead, mentor, and manage a team of production support analysts
Manage team schedules, on-call rotations, and performance to ensure 24/7 coverage
Act as the primary point of command for major incidents and escalations
Drive complex investigations across multiple technical and business teams
Own and manage the communication flow during critical incidents
Serve as a senior technical point of contact for clients on significant issues
Proactively oversee the monitoring of end-to-end payment flows
Utilize deep analytical skills to identify systemic issues and opportunities for strategic improvement
Ensure the team creates and maintains clear, comprehensive documentation for all processes, issue resolutions, and system knowledge

Fulltime

Senior Production Support Analyst - Payments (Assistant Vice President)

We are seeking a seasoned and highly motivated Senior Production Support Analyst...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7+ years of experience in a production support role
Strong hands-on experience with SQL (e.g., SQL Developer) and MongoDB (e.g., Compass)
Demonstrated expertise with enterprise monitoring tools, specifically ITRS Geneos and/or Grafana
Deep experience with IT Service Management (ITSM) ticketing tools, such as ServiceNow
Proven ability to lead a technical team, manage schedules, and handle escalations
Exceptional communication and interpersonal skills, with the ability to command a room and articulate complex technical issues to diverse audiences, from engineers to C-level executives
Proficiency with standard corporate communication channels including Outlook and Microsoft Teams
Superior analytical and problem-solving skills, with a track record of driving root cause analysis for complex issues
A self-motivated leader with a strong sense of ownership, eager to drive initiatives and perform with composure under pressure

Job Responsibility

Lead, mentor, and manage a team of production support analysts, fostering a culture of excellence and continuous improvement
Manage team schedules, on-call rotations, and performance to ensure 24/7 coverage and optimal team effectiveness
Act as the primary point of command for major incidents and escalations from various stakeholders, including senior leadership and key clients
Drive complex investigations across multiple technical and business teams, ensuring accountability and swift progress toward resolution
Own and manage the communication flow during critical incidents, providing clear, timely, and regular updates to all stakeholders, including executive leadership
Serve as a senior technical point of contact for clients on significant issues, expertly handling escalations and reinforcing confidence
Proactively oversee the monitoring of end-to-end payment flows, using tools like ITRS Geneos and Grafana, to anticipate and prevent issues
Utilize deep analytical skills to identify systemic issues, recurring trends, and opportunities for strategic improvement, driving initiatives to enhance system stability
Ensure the team creates and maintains clear, comprehensive documentation for all processes, issue resolutions, and system knowledge, establishing best practices

Fulltime

Senior Manager, Production Engineering

We are seeking a dedicated Production Engineering Senior Manager with at least 8...

Location

United States , Metairie

Salary:

Not provided

BOLLINGER MISSISSIPPI SHIPBUILDING LLC

Expiration Date

Until further notice

Requirements

Minimum of 8–10+ years of marine engineering or related experience
Prior leadership or supervisory experience
Bachelor’s Degree in Engineering or related field

Job Responsibility

Lead the development of production engineering deliverables, including work packages, drawings, and installation products
Ensure translation of functional design into production-ready outputs that meet shipyard and program requirements
Drive proper sequencing of fabrication, assembly, and installation to support build schedules
Lead, coach, and develop production designers, supervisors, and support staff
Ensure appropriate staffing across programs, including employees, contractors, and external engineering services
Align team capabilities with program needs and identify gaps or development opportunities
Partner with Project Engineering to align engineering execution with program schedules and delivery milestones
Collaborate with Production to ensure designs are practical, efficient, and executable in the field
Coordinate with Functional Engineering to ensure design integrity and compliance
Ensure production outputs meet company standards, contract requirements, and regulatory guidelines

What we offer

Competitive Pay
Comprehensive Benefits Package
Hybrid Schedule Available
Career Development
Cutting-Edge Projects
Positive Work Environment & Company Values

Application Support Senior Manager

The Apps Support Senior Manager accomplishes results through the management of p...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde
Bachelor’s/University degree or equivalent experience, Master’s degree preferred

Job Responsibility

Manages one or more apps support teams
Provides technical oversight across systems and applications
leverage skills across multiple apps support areas
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
Requires awareness of audit and compliance related issues
Contributes to formulation of strategies for apps support and other functional areas
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

Fulltime

Applications Production Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices
Hands on experience in managing apps hosted on Cloud
Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills

Job Responsibility

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations
This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly

Fulltime

Senior Production Support Engineer

We are seeking a Senior Production Support Engineer to ensure the stability, per...

Location

Canada , Halifax

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years experience in .NET Production application support
3+ years experience with ETL tools such as Informatica or Microsoft SSIS
1+ year experience with AWS cloud services
Minimum 5 years Application Management experience
Minimum 3 years Data Intelligence Management

Job Responsibility

Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance
Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines
Provide customer-focused support, ensuring timely communication and resolution of incidents
Review existing systems and propose/implement enhancements for scalability and reliability
Perform root cause analysis and recommend break-fix solutions for code and database issues
Collaborate with cross-functional teams including business, risk, and IT stakeholders
Participate in on-call rotations and provide support during off-hours/weekends as needed
Document incidents, resolutions, and system changes for knowledge base and audit purposes

Fulltime

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Production Support Senior Manager

Job Description

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