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Production Support Senior Manager

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Citi

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Location:
Singapore , Singapore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a dynamic and experienced Application Support Manager to lead our high-performing support team in Singapore. This is a Technical leadership role for a C13 grade level, focused on driving the strategy and execution of application support across the APAC region. The successful candidate will be responsible for not only ensuring the stability and performance of our critical business applications but also for mentoring a team of analysts, shaping our support strategy, and fostering strong relationships with senior business and technology stakeholders. If you are a strategic thinker with a passion for technology, process excellence, and leadership, we invite you to apply.

Job Responsibility:

  • Lead, mentor, and develop a regional team of application support analysts
  • Manage resource allocation
  • Set performance objectives
  • Foster a culture of continuous improvement and technical excellence
  • Define and own the long-term support strategy for a portfolio of applications
  • Drive initiatives to enhance stability
  • Automate processes
  • Ensure service delivery exceeds expectations and meets all Service Level Agreements (SLAs)
  • Act as the primary point of contact for senior business and technology leaders in the APAC region
  • Manage vendor relationships
  • Oversee service delivery
  • Ensure clear, concise communication during critical incidents
  • Oversee the entire incident and problem lifecycle
  • Provide governance for major incident responses
  • Ensure timely escalation
  • Ensure effective root cause analysis (RCA)
  • Ensure strategic remediation plans
  • Partner with global development and engineering leads to influence application roadmaps
  • Advocate for supportability and operational readiness
  • Champion the adoption of new technologies
  • Optimize support processes
  • Drive efficiency

Requirements:

  • 10+ years of experience in Application Support or a related technology field
  • At least 3-5 years in a formal leadership or management capacity
  • Experience installing, configuring, or supporting business applications
  • Proven track record of managing, mentoring, and developing a technical support team
  • Strong architectural understanding of multi-tiered applications and enterprise systems
  • Deep knowledge of UNIX/LINUX environments
  • Strong command-line experience
  • Knowledge of principles of workload automation (e.g., Autosys, Abinitio Control Center)
  • Proficiency with Control Center, Autosys, or similar scheduling/workload automation tools
  • Expertise in database technologies
  • Strong database skills with Oracle SQL/PLSQL
  • Hands-on experience with NoSQL databases (e.g., Mongo DB)
  • Strategic understanding of Big Data technologies (e.g., HIVE)
  • Strategic understanding of ETL processes
  • Strategic understanding of modern programming languages (e.g., Java Spark)
  • Knowledge and experience with Big Data technologies (e.g., HIVE)
  • Experience with some programming languages and willingness/ability to learn
  • Experience with Abinitio
  • Experience with ETL tools
  • Experience with Java Spark
  • Experience leveraging data visualization tools (e.g., Tableau) for reporting and analysis
  • Basic knowledge of AI and prompt engineering
  • Keen interest in applying AI and automation to solve complex operational challenges
  • Willingness to adapt AI in day-to-day tasks
  • Exceptional leadership, stakeholder management, and negotiation skills
  • Ability to articulate a strategic vision and influence senior decision-makers
  • Strong financial acumen
  • Experience in budget planning and resource management
  • Demonstrated ability to thrive in a fast-paced, high-pressure environment
  • Advanced execution capabilities
  • Ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications
  • Ability to explain technical issues in simple terms
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/experience of problem Management Tools
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Bachelor’s/University degree or equivalent experience
  • Master’s degree is a plus

Additional Information:

Job Posted:
April 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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