Production Support Senior Analyst, Citi

Citi

Location:
United States, Tampa

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

87280.00 - 130920.00 USD / Year

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Job Description:

We are seeking an experienced and highly motivated person to join our Production/Application support team in a dynamic Fintech/Liquidity reporting environment. The ideal candidate will bring a blend of strong technical skills and deep domain expertise in financial services. This role requires someone who thrives in a high-pressure environment, can troubleshoot complex production issues, understands the full trade lifecycle, and can bridge the gap between critical business users and technical teams.

Job Responsibility:

Provide L2/L3 production support for mission critical liquidity reporting and financial applications
Monitor and resolve incidents related to trade capture, batch failures, position keeping, market data, pricing, risk and liquidity reporting
Engage with operations, traders, quants, development teams to resolve production outages/issues
Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms
Execute advance SQL queries and scripts for data analysis, validation, and issue resolution
Support multiple applications build on stored proc, SSIS, SSRS, Big data ecosystems
Maintain and improve knowledge bases, SOPs, and runbooks for production support
Participate in change management and release activities
Lead root cause analysis, conduct post incident reviews, and drive permanent resolutions
Collaborate with infrastructure teams on capacity, performance, and system resilience initiatives
Contribute to continuous service improvement, stability management and automation initiatives

Requirements:

Bachelor's degree in computer science, Information Technology, Engineering, or related field
5-8 years of experience in application or production support
Strong hands-on experience with Unix/Linux (scripting, file manipulation, job control)
SQL (MSSQL/Oracle or similar, Stored proc, SSIS, SSRS)
Big Data technologies (Hadoop, Hive, Spark)
Job Schedulers like Autosys
Log analysis tools
Solid understanding of financial instruments and trade lifecycle (Equities, Fixed incomes, Secured Financing, Derivatives, Liquidity management)
Familiarity with CUSIP, ISINs and other instrument identifiers
Knowledge of front office/back office and reporting workflows and operations
Excellent analytical and problem-solving skills
Effective communication and stakeholder management skills
Experience with ITIL processes (incident, problem and change management)

Nice to have:

Master's degree preferred
Financial Services Experience highly preferred
Exposure to cloud platforms and containerization (Docker, Kubernetes)
Experience with scripting languages (Python, Shell)
Knowledge of messaging services, middleware (Kafka, MQ)
Familiarity with regulatory and compliance reporting tools and processes

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages (vacation, sick leave, paid holidays)
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
September 16, 2025

Expiration:
September 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Production Support Senior Analyst