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NTT DATA Logo NTT DATA · IT - Administration

Production Support Lead-Hybrid

United States, McKinney · Job Posted May 30, 2026
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Job Description

We are seeking an experienced Production Support Lead with a strong background in production support and deep technical expertise in .NET, SQL Server, AWS, and ETL processes. The ideal candidate will have 10+ years of hands-on experience in .NET and SQL Server environments, along with proven leadership capabilities in managing production support operations, driving issue resolution, ensuring system stability, and collaborating with cross-functional teams. This role requires excellent verbal and written communication skills, strong stakeholder management, and the ability to lead critical incident response in a fast-paced environment.

Job Responsibility

  • Lead the production support function for business-critical applications and platforms
  • Manage and mentor production support team members, ensuring high performance and continuous development
  • Serve as the primary escalation point for complex production issues and critical incidents
  • Drive root cause analysis, problem management, and implementation of preventive measures
  • Monitor application health, system performance, and job execution to ensure platform stability and availability
  • Support and troubleshoot applications built on .NET, SQL Server, AWS, and ETL-based data pipelines
  • Coordinate with development, infrastructure, QA, DevOps, and business teams to resolve incidents and deploy fixes
  • Ensure timely resolution of production tickets in line with SLAs and business expectations
  • Lead incident management calls, provide status updates, and communicate effectively with technical and non-technical stakeholders
  • Analyze recurring issues and recommend improvements to enhance application reliability and supportability
  • Oversee deployment support, release validation, and post-release monitoring
  • Develop and maintain support documentation, runbooks, SOPs, and knowledge base articles
  • Drive automation and process improvement initiatives to improve support efficiency and reduce manual effort
  • Participate in on-call support and manage major incident response as needed

Requirements

  • Minimum 8 years Application Support experience
  • Minimum 8 years .NET experience
  • 10+ years of experience in .NET and SQL Server
  • Strong background in leading production support for enterprise applications
  • Solid experience with AWS services in a production environment
  • Experience with ETL tools/processes and troubleshooting data integration workflows
  • Strong knowledge of incident management, problem management, change management, and release support
  • Ability to analyze logs, debug issues, and resolve application, database, and batch processing problems
  • Experience with performance tuning, query optimization, and SQL troubleshooting
  • Familiarity with monitoring tools, ticketing systems, and support processes
  • Proven experience handling high-severity incidents and driving root cause analysis
  • Excellent leadership, stakeholder management, and team coordination skills
  • Outstanding verbal and written communication skills

Nice to have

  • Experience working in 24/7 support models or global support environments
  • Exposure to scripting or automation for support tasks
  • Familiarity with DevOps practices, CI/CD pipelines, and cloud-based production operations
  • Experience in regulated or high-availability environments is a plus
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