Production Support Engineering Job at Citi (Chennai)

Engineering and Production Support, Senior Specialist

We are seeking a highly motivated and detail-oriented Engineering caliber to joi...

Location

Egypt , 6th of October City

Salary:

Not provided

Mercedes-Benz AG

Expiration Date

Until further notice

Requirements

A fresh graduate holds a Bachelor's degree in (Science, Chemistry, or Chemical Engineering) only
Know the basics of Automotive paint manufacturing and applications
Attention to detail and a commitment to quality work results
Good in Microsoft Office Suite
Good communication skills in both English and Arabic

Job Responsibility

Provide general engineering support for various daily tasks as directed by the Quality and Engineering Manager
Assist with daily quality checks and inspections on the production line, particularly within the top coat process
Support the collection and analysis of production and quality data
Help maintain and update quality documentation and records
Participate in process monitoring and identify potential areas for improvement
Collaborate with production and quality teams to ensure adherence to Mercedes-Benz standards

What we offer

Direct exposure to advanced automotive manufacturing processes and quality systems
Practical experience in paint shop operations and quality assurance
Mentorship from experienced engineers in a leading global automotive brand
An understanding of SKD plant operations and supply chain integration

Fulltime

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...

Location

United States , Chicago

Salary:

155000.00 - 185000.00 USD / Year

Clear Street

Expiration Date

Until further notice

Requirements

5–8 years of experience in application support
At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
Hands-on experience with Kubernetes and Docker for deployment troubleshooting
Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
Experience with ticketing systems (e.g., Jira)
Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
Proven ability to lead and motivate a support team
Strong decision-making and problem-solving skills in high-pressure environments
Excellent communication and interpersonal skills

Job Responsibility

Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
Manage a team of application support analysts, providing mentorship, training, and performance evaluations
Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
Lead complex configuration tasks, such as system integrations, and custom module deployments
Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
Contribute to the roadmap for support operations, aligning with business goals and client needs

What we offer

Competitive compensation packages
Company equity
401k matching
Gender neutral parental leave
Full medical, dental and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours

Fulltime

New

Engineering Manager, Production Engineering

We're looking for a hands-on Engineering Manager to lead our Production Engineer...

Location

United States , San Francisco

Salary:

209000.00 - 253000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

5+ years of software or infrastructure engineering experience, with at least 1–2 years in an engineering management or tech lead role
Strong SRE or production engineering background — hands-on experience with incident management, SLO frameworks, runbooks, and on-call operations
Solid coding ability
comfortable writing production-grade code in Go, Python, or similar languages to build tooling and automation
Experience working with or embedding into cross-functional product teams, and influencing engineering decisions across organizational boundaries
Familiarity with container orchestration and cloud-native infrastructure — Kubernetes, distributed systems, and cloud service architectures
Strong communication skills — able to clearly represent technical risk and operational status to both engineering peers and business stakeholders

Job Responsibility

Leading and growing a team of SREs embedded within Crusoe's AI product areas, setting technical direction and fostering a culture of ownership and continuous improvement
Contributing as an IC — reviewing code, building tooling, and driving automation to reduce toil and improve the reliability and scalability of production services
Owning SLA/SLO performance, incident response, and on-call health for service offerings
leading blameless post-mortems and driving systemic remediation
Partnering with embedded product and platform engineering teams to influence infrastructure design, observability strategy, and operational readiness for new and existing services
Defining and tracking reliability, performance, and operational maturity metrics across the team
translating data into prioritized roadmap investments
Serving as a technical escalation point for high-severity production incidents affecting enterprise customers, and collaborating with Cloud Support and Customer Success on resolution and communication

What we offer

Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement

Fulltime

Mechanical Engineer - Production First Line Support Production Engineer

The FLS PE is responsible for providing first-line troubleshooting support to en...

Location

United States , Wilton

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor of science in a technical field, Mechanical, Electrical Engineering, or Mechatronics preferred with 2+ years of experience in a technical production or manufacturing environment
Masters Degree in a technical field Mechanical, Electrical or Mechatronics preferred engineering with 2 internships in a technical production environment
Working knowledge with epoxy application in opto-mechanical designs
Working knowledge with mechanical assembly and alignment
Working knowledge with mechanical tooling and test equipment
Working knowledge with epoxy dispensing equipment
Working knowledge with epoxy processing and curing
Working Knowledge in detectors, electro-optical devices and opto-mechanical constructions
Experience in a production environment with high tech products and complex production processes
Capability to interface with multidisciplinary groups (including senior leadership), and be willing to take on responsibility and follow through

Job Responsibility

Provide first-line troubleshooting support to ensure uninterrupted production output for EXE RS work center
Use hands-on troubleshooting with structured problem-solving methodologies to address complex technical challenges
Escalate issues when necessary
Drive continuous improvement through documentation, analysis, and collaboration
Support tooling and product SPC (Statistical Process Control)
Manage disturbance notifications
Work closely with quality teams to maintain and improve material review processes
Provide efficient response to troubleshoot mechanical assembly issues
Provide efficient response to troubleshoot glass to metal bonding issues
Provide efficient response to troubleshoot electrical cable routing issues

Fulltime

Engineering Manager, Community Support Engineering (Routing and Data Services)

Lead the China Routing and Data Service team within Community Support Engineerin...

Location

China

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

9+ years of relevant software development industry experience in a fast paced tech environment
Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
Excellent communication and collaboration skills
Proven experience working with many engineering teams and cross functional partners
Strong expertise in building large-scale backend systems and experience in user facing features
Strong product and design instinct, previous proven experience building delightfully designed experiences
Flexible in leadership style, can adapt to a variety of ways of working depending on the situation
Experience leading and shipping large initiatives with high business impact
Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability
Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality

Job Responsibility

Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding
Lead, mentor, and grow a high-performing engineering team in a fast-paced environment
Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving
Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions
Set clear priorities and strategic direction in collaboration with cross functional partners
Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality
Lead complex, cross-functional projects that align with business goals and deliver measurable impact
Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision
Collaborate with and influence cross-functional partners to design and deliver high-quality products
Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems

New

Customer Production Support Engineer

Opportunity Overview • Perform system installation, Project Management, calibra...

Location

Taiwan , Jubei City

Salary:

Not provided

Teradyne

Expiration Date

Until further notice

Requirements

Degree in electronics engineering or related field
Experience in working with customer in the semi test area
Has a good working attitude and willingness to work
Can work under higher pressure & deal with constant requirement changes
Have testing or ATE experience will be a plus
Fluent in English is a plus
Having experience in handler/prober H/W docking integration will be a plus
Understanding of Silicon photonics, CPO(Co-Packaged Optics) and PIC measurement or testing is preferred

Job Responsibility

Perform system installation, Project Management, calibration, retrofit, training and troubleshooting
Escalates customer production problem and take ownership of problem until it is resolved
Develop relationship with customer
Work with the customer actively on issue prevention
Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost
Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer
Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase
Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities
More senior levels may provide recommendations/inputs into the next generation product development

What we offer

medical claims
group insurance
retirement plans
paid vacation & holidays
tuition assistance programs

Technical Support Engineering Manager

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience
1+ year(s) of experience of managing people
Language Qualification: English Language: confident in reading, writing and speaking OR Fluent in German, French, Italian and confident in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements
This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Job Responsibility

People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people
Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks
Readiness: You ensure your team has the technical skills required to provide a great customer experience
Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools
Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.

Fulltime

Application Production Support Engineer Generative AI

We are seeking a motivated team member to support our AI and DevOps Platform Sup...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years of relevant experience in technical support, platform operations, or engineering
Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
Experience working with business partners, engineering teams, or technology stakeholders
Demonstrated experience supporting IT services, platform operations, or infrastructure components
Strong verbal and written communication skills, with the ability to document technical issues clearly
Experience supporting operational workstreams or participating in platform improvement initiatives
Participation in resilience‑related or stability‑focused activities preferred
Ability to collaborate effectively with cross‑functional teams
Strong organizational skills and ability to manage daily workload and task priorities
Working knowledge of Generative AI concepts preferred

Job Responsibility

Understand how application support functions within the broader technology organization and contributes to business objectives
Assist with vendor coordination and day‑to‑day interactions with offshore managed services
Support efforts to improve service levels, including participating in incident management, problem management, and knowledge‑sharing initiatives
Partner with development and engineering teams to support application stability and operational readiness
Assist in collecting capacity, performance, and latency data to support platform planning efforts
Support application onboarding activities using established guidelines and standards
Contribute to fostering a collaborative and supportive team environment that encourages skill development
Participate in cost‑efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning
Assist in preparing materials for business review meetings and help align technology activities with business needs
Follow established support processes and tool standards and provide input on improvement opportunities

Fulltime

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