Production Support Engineering Job at Citi (Chennai)

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...

Location

United States , Chicago

Salary:

155000.00 - 185000.00 USD / Year

Clear Street

Expiration Date

Until further notice

Requirements

5–8 years of experience in application support
At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
Hands-on experience with Kubernetes and Docker for deployment troubleshooting
Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
Experience with ticketing systems (e.g., Jira)
Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
Proven ability to lead and motivate a support team
Strong decision-making and problem-solving skills in high-pressure environments
Excellent communication and interpersonal skills

Job Responsibility

Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
Manage a team of application support analysts, providing mentorship, training, and performance evaluations
Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
Lead complex configuration tasks, such as system integrations, and custom module deployments
Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
Contribute to the roadmap for support operations, aligning with business goals and client needs

What we offer

Competitive compensation packages
Company equity
401k matching
Gender neutral parental leave
Full medical, dental and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours

Fulltime

L3 JTAC Technical Support Engineer - Software Products

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
Typically 4-6 years experience
Using appropriate engineering design tools and software packages to design components and solutions
Strong analytical and problem solving skills
Understanding of material properties and hardware, software, and electrical component design
Using empirical analysis, modeling and testing methodologies to validate product designs and specifications
Excellent written and verbal communication skills
mastery in English and local language
Ability to effectively communicate product architectures, design proposals and negotiate options at management levels

Job Responsibility

Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines
Develops and implements parameters and test plans for new and existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements
Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution
Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for moderately- complex products
Represents the mechanical/thermal team for all phases of larger and more-complex development projects
Provides guidance and mentoring to less- experienced staff members

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Federal Principal Product Support Engineer

Hewlett Packard Enterprise is seeking a master-level Principal Product Support E...

Location

United States , Multiple locations

Salary:

152000.00 - 349000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in a technical field or equivalent experience demonstrating advanced expertise
US Citizenship with active Secret clearance
Industry-recognized certifications including CompTIA Security+ (or higher, such as CASP or CISSP)
Cloud certifications (e.g., AWS Certified Solution Architect, Microsoft Azure Solution Architect, Google Professional Cloud Architect)
10+ years of hands-on experience in IT support, cloud architecture, virtualization, or related areas
Proven record of resolving deeply technical issues and leading support for federal customers

Job Responsibility

Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies
Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms (AWS, Azure, Google Cloud, VMware ESX, Kubernetes)
Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues
Develop critical patches and product enhancements
Analyze, identify, and architect solutions for recurring or complex customer issues
Mentor and guide technical support engineers
Work closely with federal customer stakeholders to understand business needs and deliver technical solutions
Define, refine, and continuously improve operational processes for cloud service delivery
Monitor, analyze, and optimize system performance, security, and reliability
Author detailed technical documentation, troubleshooting guides, and process improvements

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Product Support Engineer Assurance

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

3 - 5 years of technical experience
Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, two additional years of relevant professional experience (5-7 years in total)
sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable
ability to contribute to the design for deliverables
ability to perform/drive resolution of problems on individual products
ability to communicate broad and specific concepts with team and to peers
ability to produce documentation for use by team and customer

Job Responsibility

Responsible for delivery of assigned tasks within the delivery cycle of a project
Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements
Tasks may include installing new systems applications
updating applications, firmware, and drivers
creating boundaries for as well as performing configuration and testing activities
applications programming for assigned modules within a larger program
assisting in the preparation of technical presentations and demonstrations
and participating in customer meetings
Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks
Contributes to design for specific deliverables and assists in the development of technical solutions

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime