Production Support Engineer, CVS Health

CVS Health

Location:
United States, Scottsdale, Arizona

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

72100.00 - 144200.00 USD / Year

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Job Description:

We are seeking a skilled and motivated Production Support Engineer to join our dynamic team. This role is critical to ensuring the operational reliability of real-time applications operating 24x7x365. You will participate in all aspects of the production support process, including monitoring, troubleshooting, and testing. This role demands a high level of responsibility, offers professional development opportunities, and welcomes individuals enthusiastic about learning and applying new technologies to ensure the resiliency of critical systems.

Job Responsibility:

Create health check monitors, dashboards, synthetic transactions and alerts to increase monitoring and observability of systems at scale
Participate in a 24x7 on-call rotation supporting application release validation, alert response, and incident management
Collaborate with development, product, and customer success teams to identify and resolve technical problems
Research and implement recommendations from post-mortem analyses for continuous improvement
Document issue details and solutions in our ticketing system (Rally, Remedy and ServiceNow)
Assist in creating and maintaining technical documentation, runbooks, and knowledge base articles
Navigate a complex system, requiring deep troubleshooting/debugging skills and an ability to manage multiple contexts efficiently

Requirements:

2-4 years' of experience with application production support, or incident handling, including basic understanding and ability to troubleshoot issues across multiple platforms including web, mobile, back-end services, and databases
Experience supporting production environments, including building dashboards, setting up alerts, and using monitoring tools (e.g., New Relic, Splunk, AWS CloudWatch, Grafana)
Excellent communication and interpersonal skills for effective collaboration with diverse teams
Willingness to participate in a 24x7 on-call rotation

Nice to have:

Familiarity with Agile methodologies and tools
Experience with troubleshooting and supporting complex enterprise systems
Experience analyzing and implementing recommendations from post-mortem analyses and KPI/metric data to implement long-term solutions
Self-motivated with a growth mindset and customer-centric focus
Experience with cloud-hosted applications (AWS preferred)
Strong analytical, organizational, and problem-solving skills, with the ability to work independently under tight deadlines

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
May 16, 2025

Expiration:
July 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Production Support Engineer