Production Support Engineer Jobs

Production Support Engineer

Fever

Location:
Argentina, Buenos Aires

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Production Support Engineer role at Fever, the world's leading tech platform for culture and live entertainment. The position involves being the first point of contact for platform incidents, diagnosing issues, and working with engineering teams to ensure smooth operations in a fast-paced environment.

Job Responsibility:

Be the first point of contact for platform incidents
Diagnose issues and determine if they are bugs, failures, or misconfigurations
Escalate complex cases when necessary
Work closely with engineering, product, and QA teams
Handle incident management and post-incident reviews
Train and mentor new Tech Support members
Identify trends and propose preventive solutions
Automate repetitive troubleshooting tasks
Provide technical guidance to internal teams and customers
Ensure proactive monitoring and improve issue resolution efficiency

Requirements:

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Nice to have:

Linux/UNIX and scripting skills
Experience with RESTful APIs and JSON
Knowledge of AWS, Docker, Kubernetes
Familiarity with ticketing tools (Jira, Zendesk) and SQL/NoSQL databases
Django/Flask
PostgreSQL
Redis
Experience with event streaming platforms such as Kafka or RabbitMQ
Experience working on agile methodology
Event communication between services
Handling services with more than 1000 request/second

What we offer:

40% discount on all Fever events and experiences
Osde 410 as medical insurance
Home office friendly anywhere in Argentina
Responsibility from day one and professional and personal growth
Great work environment with young, international team
English Lessons
WellHub Membership
Attractive compensation package with base salary, variable bonus, and stock options

Additional Information:

Job Posted:
November 27, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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