Production Support Engineer, HSBC

HSBC

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. The role involves supporting production systems, collaborating with various stakeholders, resolving incidents, and developing program fixes, all following HSBC Change Management standards.

Job Responsibility:

Communicate with relevant stake holder regarding resolving issues related to delivery of projects
Collaborate with cross-functional teams, including ITID, Vendor, Business user and other relevant stakeholder to resolve production queries or incidents with work around and long term solution
Provide Application incident on-call support during off business hours, and provide Weekend/Public Holiday Application Support per project delivery and Business needs
Present, develop and apply program fix on Application defects according to HSBC Change Management standard
Ability to influence key stakeholders in order to achieve the best desired outcome
Understanding the functional and non-functional requirements through regular interactions with the Business Analysts, SMEs
Provides accurate estimates and status to management, raising issues appropriately
Ensure that development is done with the highest quality measured by defect counts and defect ratios

Requirements:

A minimum of 8 years' IT software development/Application Support experiences with strong experience in Unix, Oracle, AWS, Monitoring tools
Production Support and ready to work in shifts
A track record of delivering change on architecting, implementing, and supporting enterprise-grade technical solutions, preferably in a financial institution
Good understanding of both RDBMS & NoSQL databases technologies such as DB2, Postgres, or equivalent
Knowledge on Unix, Shell scripting, Python
Experience in Scheduling tools like Control-M
Experience in DevOps tool
Strong experience in DevOps tools such as Git, Jenkins, Nexus or equivalent
Real passion for elegance and efficiency in software engineering and always strive for continuous improvements via automated processes
Excellent written and spoken communication skills and fluent in English

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 27, 2025

Expiration:
September 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Production Support Engineer

HSBC

Location:India, Pune

Category:IT - Administration

Contract Type:Employment contract